First time to Cebu, accommodations were great, but service was not so good at times
18/10/2016 russ_vincent, Santa Rosa, Philippines
Check into the hotel was simple and easy. Doorman were there to help you with your luggage and get you to the check in counter. The staff was friendly and communicate quite well in English! Our room w... more
Check into the hotel was simple and easy. Doorman were there to help you with your luggage and get you to the check in counter. The staff was friendly and communicate quite well in English! Our room was a King Size bed and it was great, but we thought it might be a bit more spacious. Daily room service was good, but I did have to ask them for some small face cloths. Our shower overflowed all over the bathroom due to a clogged drain, but I did clear it with a toothbrush. I reported this to the front desk and I think they took care of it after we checked out.
The roof deck is a nice place to relax and have a drink, or take a swim in their lap pool. I wanted to get in the pool, but it was so DAMN COLD, I could not. It was a nice pool though. You have a nice view of the surrounding area too.
The RAI Restaurant on the ground floor was good and while the majority of the dishes were Filipino themed, the did have other nice dishes. One night I had the Chinese Cantonese Scallops and it was wonderful! Scallops, shiitake mushrooms and a great spic sauce. I had it with some garlic fried rice and it was wonderful.
Their breakfast buffet, (which was included), was real nice. A mix of Filipino and Western foods, omelettes to order, fresh bread and rolls, fresh fruit, baked chicken, the list goes on. They could expand the fresh fruit to include fruits other than just pineapple and watermelon. Where was the fresh green and ripe mango??
Overall, we enjoyed our stay, but sometimes the service in the restaurant was not so good. Once it took a half hour for us to get water and other drinks after we ordered them.
This is why we could not give the place a 5 rating! Service was lacking sometimes.
We will go back though! less