I don’t know what I was expecting....booked 4 rooms for a quick overnight stay. Two of the rooms were suppose to be joining of which I “prearranged” about a month in advance. Of course when we checked in I was informed the two joining rooms were not available. Great
My family (of four) had stayed at BW years ago and I’m pretty sure the condition of the place was a lot nicer. Don’t let the (newly?) renovated front desk/lobby fool you. Rooms although some what renovated were still I need of work. Furniture was old and marked, sliding door over looking the atrium?? Did not lock and the room another family member stayed in didn’t even have a door handle and where the handle once was, it was covered with duct tape.
On a positive note, the staff were super friendly and helpful when we asked for certain things to be fixed/looked at and the fact that BW was a “pet friendly” hotel was a bonus for a family member that needed to bring their dog with them. That’s actually the reason we booked with BW. Cleanliness/sanitation did seem to be a priority as I did notice house keeping/maintenance staff cleaning surfaces, doors etc.
Beds were surprisingly comfortable, however noise was definitely an issue and made sleeping impossible. I don’t ever recall staying in a hotel where I could hear the guest in the room above urinating in the bathroom. Male guest, very obvious.
And then of course was the rowdy guests returning to their rooms at 2:00 am shouting through the halls. Not the hotels’ fault, but It was clear that this location attracts a different crowd than what my family and I are use to.
Food was decent and quite reasonable, no need to venture out, but I was happy to leave after breakfast.
I won’t be staying at the BW Leamington in the foreseeable future, was very disappointed. 😞 less