Nasty and Rough
28/04/2019 kbeckpta, Oklahoma
The location of the hotel is in the ghetto part of town, particular in the middle of some severely low income apartments. I believe they used some of the old apartment complex and oddly attached them ... more
The location of the hotel is in the ghetto part of town, particular in the middle of some severely low income apartments. I believe they used some of the old apartment complex and oddly attached them to create a larger hotel. The elevator is almost large enough for two people but has no ventilation inside. The bar located in the lobby is very lively into the late hours and the receptionist said that it gets loud and rough in the hotel often. However the deal breaker was the overwhelming smell of smoke and mold in the corridors of the rooms, but the room it’s self is on a separate ventilation system so it was tolerable. Overall the room appeared clean and newly renovated with several coats of paint and new counter tops. But when we pulled the sheets back on the bed there were bodily fluids all over the sheets and human hair everywhere. These are not stains!!! It was dried and crusty!!!We left at that point. less
Tour251346, General Manager at Best Western Plus Lawton Hotel & Convention Center, responded to this review
kbeckpta - On behalf of the entire team at the Hotel, please accept my sincere apologies for the unfavorable experience you had at the Hotel. We are extremely disappointed by the lack of cleanliness. This level of service is absolutely not our standard that we strive to achieve. Please be assured, we have shared your feedback with the housekeeping team to ensure that your concerns are addressed to ensure continued improvement towards guest satisfaction; for it is valued feedback such as yours which allows us to continually improve our Hotel.
It was a pleasure to have you as our guest and hope to have the privilege to serve you again in the future. We value your business and consideration.