14/08/2019 patx, southwest
We arrived a couple hours before check in and the staff did their best to get us into the room early. Room was nice and had plenty of room for 3 people. Free pool table for guests, outside swimming po... more
We arrived a couple hours before check in and the staff did their best to get us into the room early. Room was nice and had plenty of room for 3 people. Free pool table for guests, outside swimming pool was clean and used by lots of guests, close to casinos. Breakfast was great with tons of choices.The only thing that was a little concerning was the fact that there was traces of mold on the tub wall insert and the wall above it. I do believe a little elbow grease could have taken care of this. less
kanhiggins, General Manager at Best Western Plus Lawton Hotel & Convention Center, responded to this review
patx - On behalf of the entire team, I would like to thank you for taking the time to write your review of our property and for giving us 5 stars rating on TripAdvisor!
Being an older hotel, it requires so much work and perseverance. Please know that your review means so much to our team when all their efforts was recognized. We always strive to exceed our guest expectations and our guest satisfaction is very important to us. Please be assured that your positive feedback will be shared with everybody. They will be so delighted!
I will make sure that the housekeeping/maintenance team check into the mold traces on the tub wall. I almost certain that its the funky brown streaks and speckles on the tub wall. We had to give guests gloves to go over the wall, to ensure that its not mold. I can tell you its quite funny what some guest had to say.
Again, thank you so much for your kind review, and we hope to have the privilege to serve you and your family again in the future.