I would not stay here again.
13/09/2018 Dawn S, Hammond, Wisconsin
The staff checking in was very nice along with the crew in the dining area for breakfast, they were amazing. After we went to our room, it was overlooking the trash area in back of the hotel. The bath... more
The staff checking in was very nice along with the crew in the dining area for breakfast, they were amazing. After we went to our room, it was overlooking the trash area in back of the hotel. The bathroom was not cleaned as my young son found a couple boxes and pregnancy tests in the restroom. This was not cool. Then when my young son used the rest room, the toilet plugged up so we had to have maintenance come to unclog the toilet. We were switched to another room but never really got an apology or anything else. The elevator is way too small. The outdoor pool was dirty and in the fitness center, the only equipment I wanted to use was the treadmill, yep it was broken. Too many problems with this hotel. I would find a nicer one if you are going to travel here. less
Kanchana H, Manager at Best Western Plus Lawton Hotel & Convention Center, responded to this review
Dawn S - On behalf of our entire team, I would like to apologize for not exceeding your expectations. We strive each and every day to provide the very best in customer service and quality accommodation to our guests. It is our goal to fulfill and meet our guests' need in every aspect of your stay. We are truly sorry you have left with a negative impression of the hotel.
Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It is very important for us that our guests’ experiences are shared.
It was a pleasure to have you as our guest and hope to have the privilege to serve you again in the future. We value your business and consideration.