The room I stayed in very spacious and consisted of a king bed, table, mini fridge, ironing board and safe. The bathroom was a little bit tight on space, especially the bathtub. They had a bar insta... more
The room I stayed in very spacious and consisted of a king bed, table, mini fridge, ironing board and safe. The bathroom was a little bit tight on space, especially the bathtub. They had a bar installed on the wall, which is a great idea, but it also took up a bit of space, so the bathtub felt extra tight.
On the day I was to check out, I asked the front desk about a bus to the airport and was told that they could help me reserve a shuttle for $15, paid directly to the shuttle company. I knew that the public bus was located about 10 minutes away and would cost $6.80, so I was willing to pay the bit of extra cash to avoid having to lug my suitcase across town to the bus station.
I arrived back at the hotel 45 minutes before the shuttle was to pick me up, and patiently waited until about 20 minutes past the agreed upon pick up time. I asked the front desk to call the shuttle company again and they advised that the shuttle company thought I'd already been picked up, but were going to send someone right away.
After a few minutes, one of the front desk girls came running up to me in a bit of a panic and said that there has been a massive mix up with the shuttle company and they are no longer coming so she’s called a taxi for me now. She was very apologetic and I appreciate her gesture to call a cab, but I kind of wished that she had asked me first, as the cab now ended up costing me $34, which isn’t a cost that I had expected to pay. I realize that at that point in time, it likely was my only choice, and I can’t blame the hotel for the shuttle not showing up, but I think it would have made sense to check with me first, before assuming I could afford the cost.
They mentioned that it was the fault of the shuttle company, but since all of the arrangements were made by them, it would have been appreciated if they took a bit more responsibility of the situation. Regardless of how great the stay was, this left a bit of a sour taste. less