Great Service and Location
08/08/2017 pacey306, South West Rocks, Australia
This was our first accommodation whilst visiting Tasmania. We booked it merely for the location and nothing else. Didn't expect too much from a Best Western. The staff was friendly and allowed us to c... more
This was our first accommodation whilst visiting Tasmania. We booked it merely for the location and nothing else. Didn't expect too much from a Best Western. The staff was friendly and allowed us to check in early which was fantastic because we needed to offload some baggage and get changed. That's about as good as it got. The door to our room had a smear of blood over it. Quite obvious, but quickly rectified by the staff when brought to their attention. The carpet was stained and looked horrible. It's well overdue for a deep clean or replacement. The bed was really hard and the room was a tad outdated. Also overdue for a makeover. Parking at the back would be tricky when it's a full house. Seems very limited. We were lucky to get a spot because most spaces were reserved for special guests. (Good way to make us feel like second rate citizens). It was merely by chance someone moved out of one. They also charge $6 a day. As stated earlier, it was for the location, and as expected it didn't deliver on anything else. On a side note, the tram bar has decent food. less
Leon W, General Manager at Best Western Plus Launceston, responded to this review
Thank you for taking the time to review your stay at the Best Western Plus Launceston.
I'm glad you were impressed by our location, friendly staff, complimentary early check in and bar meals.
Our car park is tricky at the moment, as a neighbouring brick wall came down in a storm and is being re-built which limits the number of spaces we can access. I am assured this work will be finished very shortly.
Regional General Manager
Best Western Australia