We have finally been released from lockdown so decided to head North for a long weekend in our own state. This hotel had some great rates on booking.com so we booked an Executive Room for $86. We have previously stayed here when it was the Great Northern hotel (a long time ago) and more recently when it was Mercure. The location is great in the centre of Launceston near restaurants.
The arrival started well with a friendly welcome and we went up the room. The key would not work and there was a funny noise in the corridor (seemed to be coming from a security camera?) - we went downstairs and got the key reset. The room itself was OK for the price - not quite sure what makes it an executive room. There is a coffee machine and that seems to be it! No bottles of water, no cookies?
We had gone to sleep and were awoken by screaming and carry on from the room opposite. In the end the police arrived and banged on their door about 5 times. Our sleep was disturbed but we did not want any involvement in what was going on - it sounded scary. The next morning, there was still screaming and crying in the corridor and we did not want to leave our room. Under COVID rules, the hotel asked us to checkout with the express box only so we messaged them via booking.com and hoped they would offer an apology and an explanation. No-one from the hotel had contacted us in the morning to check if we were OK. If I ran a hotel, I would ask the guests in rooms next to a room where the police had been called, if they were OK... I got a reply basically putting it back onto me saying that we should have notified the hotel if we were unhappy - really? No way! I advised them that I was not happy with this but the manager then apologised and said they hoped we would come back for another stay. No thanks.
We will never return and recommend others to avoid. The hotel was not caring towards us and there are many many better alternatives in Launceston - I know because I often travel here for work and have never had an issue at other better hotels in the area.
As locals, we want to support our tourism industry, but don't take us for granted. less