I stayed two nights in an executive room. I was warmly greeted by reception and quickly in my room.
I had an executive room on the sixth floor with a lovely view towards the valley. The room was well equipped, with a huge flat screen tv, coffee machine, charging pads on the bedside lamps and a comfortable king size bed. Some of the furniture had a few pieces of veneer missing and there was a dent in the wall, but otherwise the room was well maintained. The room was spacious with a chez lounge and desk chair. The chez lounge base was comfortable, but the backrest was disappointingly rock hard. The room was clean, but the clock radio and phone needed a good dust (room 616) and also the time and date settings were wrong (something I really hate). The bathroom was a bit dated and could do with an upgrade, but the shower pressure was good.
I dined in the Tramway Bar on the first night and although the food was good, it could be better and I found the two meals from there ( one via room service) were swimming in liquid- like the vegetables hadn't been properly drained. However, the panacotta, big breakfast and Belgium Waffles were delicious. It was fun sitting in the old tram for dinner, although not terribly comfortable.
The location is fantastic, near the shops on Brisbane Street Mall, City Park and a lovely walk to Invermay and Cataract Gorge.
Best Western Plus isn't perfect, but the misses were small, I really enjoyed my stay and have no hesitation in recommending it. less