Best Western Plus Las Vegas West
this was suppose to be a get away weekend for my wife, what a disappointment! She made the conformation online and then followed up with 3 calls, was told our itinerary was correct, bringing our dog. ... more
this was suppose to be a get away weekend for my wife, what a disappointment! She made the conformation online and then followed up with 3 calls, was told our itinerary was correct, bringing our dog. When we got there, everything changed. We couldn't have the room we wanted? The lady said we couldn't have our dog in the room we ordered online, so they down sized us and still charged us a high fee?! WTF?! Then when asked to speak w/manager, she comes from behind a door with a SUPER NASTY attitude?! Gave us a room, not the one we wanted and said she'd wave the dog fee?? That wasn't a deal! The room stank, the carpet was FILTHY and we could smell cigarettes each day we were there! It says NO SMOKING!! VERY DISAPPOINTED! Damn near had to beg front desk for towels! Gave me the sack prepared breakfast, what a joke, couldn't even get the order right, everything was WRONG! Car in parking lot with flat tires, homeless people walking like crazy around the building?! Nice looking hotel from the street and in a great location. Wouldn't recommend! less
Cyndy Wyatt, Owner at Best Western Plus Las Vegas West, responded to this review
224cowboy9, We are sorry you did not have the experience you wanted to have at our hotel. I apologize for the reception at check-in. Although we are pet-friendly, there are a few room types we do not allow pets to stay in. Had we known you were bringing your fur baby, we could have interceded before your arrival. I'm not aware of any disabled vehicles in the parking lot but will be happy to look into it. Our team works very hard to provide our guests with a clean, comfortable room. Our maintenance staff will be addressing the issues you experienced with your room, and take the steps necessary to remedy them. One day soon we will be able to offer our buffet-stayle breakfast again. Until then we are happy to offer the menu for our grab-n-go meal. We hope you will return to stay with us and allow us to offer you another , better stay.