One night stand
Greeted warmly, it was a late smooth check in. Hotel is Covid-19 responsive. Hotel was clean, smelled fresh, bed was comfortable. Bathroom was a little dated and small. The room had the amenities of h... more
Greeted warmly, it was a late smooth check in. Hotel is Covid-19 responsive. Hotel was clean, smelled fresh, bed was comfortable. Bathroom was a little dated and small. The room had the amenities of home(frig, microwave, iron, etc.). Breakfast was via menu that you filled out before 8am to have bagged for you to pick up. There is free parking and there is no resort fee. There was $100.00 hold placed on my credit card for a one(1) night stay. It took a full seven(7) days before the $100.00 was removed and returned to my credit card.
I was expecting more based on the reviews I read here on TripAdvisor. I received an excellent rate from my travel club. I would rate this hotel a 3.5.
Brittany K, Other at Best Western Plus Las Vegas West, responded to this review
Keith A, I'm happy to hear that you overall enjoyed your stay with us. It was a pleasure having you as a guest of ours. I'm glad you enjoyed your room and our temporary to-go breakfast bags.I do apologize that it took a full seven days to receive your hold back on your card. Once you check out, we release it immediately back to your bank. So, unfortunately it depends on the bank of when you will receive the holdback on your card. In the future, please let us know and we can try to personally call you bank to have them release it faster. We appreciate your feedback and do hope you give us another opportunity to exceed all of your expectations the next time you're in Las Vegas. Thanks again Keith and we hope to see you again soon.