Massacre in Vegas and no water!!!
10/10/2017 durbinm2017, Los Angeles, United States
Even during this really scary time, the staff at this Best Western pulled it off again! We had no water one morning and they dealt with it very calmly.---- Keeping the guests calm!! The morning af... more
Even during this really scary time, the staff at this Best Western pulled it off again! We had no water one morning and they dealt with it very calmly.---- Keeping the guests calm!! The morning after the shooting at Mandalay Bay, I realized I had to drive all over Las Vegas for my job. Not normally an issue but, many streets were closed due to the shooting the night before. Jazmin, at the front desk that morning, was able to help me find a 24 hour news AM station in 2 clicks of her mouse---- and in like 20 seconds! She helped me avoid the roadblocks. Always good service from Jazmin---- always happy and friendly. Fast forward a couple days to my last day and come to find out---- I have no water in my room--- no toilet, no sinks no nothing.... I was looking at stinking up Mc Carren airport.... So, I went back to the lobby and ther was a lady on 2 phones behind the desk. This turned out to be Erica. who very calmly told me that the entire area was a drought (there went my plan to spit shower at Burger King....) and she was desperately trying to find out what was going on. The water did eventually come back on (before I attempted to bath in sand....) and all was well. But, I was not the only guest in that lobby that did not have water and I watched Erica deal with some rather angry stinky folks in a way that I wish I could! Calmly, efficiently, She dealt with the problem as best she could. Neither of these events could be helped by the staff. But, the way they dealt with it.... I felt reassured. less