Huge Price Hike - Value No Longer There
19/11/2017 Linda V, Hood River, Oregon
We stayed at this hotel in December 2016, and were very satisfied with our experience. We recalled there were some issues with noise, but felt it was a good value for the price we paid which was arou... more
We stayed at this hotel in December 2016, and were very satisfied with our experience. We recalled there were some issues with noise, but felt it was a good value for the price we paid which was around $99 at that time.
When we had an occasion to come back, we decided to try this hotel again because we recalled we liked it, were happy with the service and liked the proximity to downtown. We recalled there were some issues with noise, but again thought it was a good value and we would be out all day and just needed a place to sleep.
When I called on rates, I was told the price was $240 per night -- a 150% increase from our last stay. Although we thought that was excessive, we recalled that we like the place so decided to try it again and we booked two rooms. Though the hotel room is clean and comfortable and provides the basics, this is not a $240 a night hotel or room.
A relative who lives in California decided to come and join us and booked the same hotel - they got the exact same room as us for $99 per night plus tax. When I brought this up at the front desk, they thought it sounded unrealistic, were not sure how they got that rate since there are many ways to book hotels, and indicated all rates/booking were done through central reservations. No attempt was made to adjust our rate or even investigate it even though Best Western indicates they have a low rate guarantee and that they will match it. We booked our reservation through Best Western Rewards.
This is an OK hotel for $99 or so, but it's not worth $240 per night. If you get quoted this rate, you'd be better off booking with one of the larger hotel/resorts. Though this hotel is clean and the rooms are comfortable, it is noisy - you can hear traffic, doors slamming and people talking outside. The self-service breakfast with an omelette bar is good, but it does not offer a restaurant or room service. For $240 per night, you can get more for your money at other locations.
This huge rate increase was disappointing. We would stay again for a rate around $99 or so, but we will not pay a high rate like this again for this hotel. If we are going to pay that much, we will opt for a hotel/resort that is quieter and offers more amenities.
Staff was very friendly and the room was good - no complaints there - just not worth over $200 per night! less
Sal R, Manager at Best Western Plus Las Brisas Hotel, responded to this review
Dear Linda V., I would like to apologize for not exceeding your expectations during your recent visit to our downtown BW Plus Las Brisas hotel. Rates for weekends (Friday-Saturday) nights tend to be higher as demand is very high and rates are more affordable Sunday-Thursday when demand is much less. We are full December 24-April 30 and rates are higher due to high season demand and hotel is 100% through April 2018. We hope you consider Las Brisas and can stay during the week when prices drop. Again, our apologies and Happy Travels from all the staff at Las Brisas! Sal Rodriguez, Manager