Our second stay at this property
15/09/2017 si1972, Southampton
We stayed here a few years ago and that stay was OK'ish bar the massive cockroach that joined me in bed. This visit was probably worse all in all. Firstly we arrived at around 1pm and requested early ... more
We stayed here a few years ago and that stay was OK'ish bar the massive cockroach that joined me in bed. This visit was probably worse all in all. Firstly we arrived at around 1pm and requested early checking, pre-registered and were advised to return in an hour.. that's 2pm in my book.. so we go away and get some gas and supplies for our stay. Turn back up at 2pm and another guest is checking in, two rooms they reserved and both rooms were ready. I then speak to the girl behind the desk, oh no sorry still not ready, I explained I was advised to return in an hour and no guaranteed checkin 3pm.. if I had been told to return at 3pm I would have! I go back to the car and we decide to go wait in reception seating area. Another early checkin comes in and yes their room is ready and they specifically requested verbally a room on the ground floor near and exit.. at this point I ask again why this is the case, different room type I am advised.. My partner demands to speak to a manager who magically has a room in 5 minutes. The girl was stuck up and just rude and didn't even give an idea of how long we would of had to wait so I am glad my partner threw toys out of pram.
Room was fine other than yet again a cockroach crawling up the inside wall, do they not get these places treated for pests like this. Room maids were friendly and made up our room when we requested it.
I wont be staying here again mainly due to the service at checkin, my money can be more wisely spent where I am treated as a valued customer rather than an annoyance of some stuck up receptionist seriously you only work in a hotel you know! less
Sal R, Manager at Best Western Plus Las Brisas Hotel, responded to this review
I would like to apologize for not exceeding your expectations during your recent visit to our Downtown BW PLUS Las Brisas Hotel. As you are aware from your prior visit, any guest that makes a room request as in your case. Management and staff make every effort to accommodate all requests without offering the first room available and a location that is not as desirable. Las Brisas was able to accommodate you needs and would apologize for any inconvenience. Again, our apologies and we hope to you enjoyed our complimentary hot breakfast, free wifi, free parking and beautiful grounds. Sal Rodriguez, Manager