Not at all happy.
Las Brisas has always been our "go to" hotel in Palm Springs. The rooms are large, comfortable, clean, the pool area is gorgeous day and night, the gardens spectacular and the location is perfect. T... more
Las Brisas has always been our "go to" hotel in Palm Springs. The rooms are large, comfortable, clean, the pool area is gorgeous day and night, the gardens spectacular and the location is perfect. This was all true on our last visit as well, but we had an incident that may keep us away for future stays. We were watching TV at about 7:15 and suddenly someone was trying to get into our room! It started with the person pulling on the door and then violently rattling it back and forth. My husband looked through the peep hole and didn't see anything so he opened the door and there was a man in the hall that mumbled something about a "delivery". We had both dead bolts on, but I feared for guests that may not have their room as well secured if he tried another room, so I called the front desk to report it and I was fully expecting her to say "I will send someone to check" or the like but she just shrugged it off saying ""he probably had the wrong room." WRONG ROOM!!!! What is a delivery person doing with a guest room number and trying to break into a room??? Isn't it basic hotel protocol to have delivery people report to the front desk and have the receptionist call the guest room and give the occupant the choice to come down and pick up the delivery or agree to have the person be given the room number to deliver directly?? We wanted ice but we were afraid to leave our room since we didn't know what the "delivery" person was or what his agenda was. We love Las Brisas, but this incident will have us thinking long and hard about staying there again. less
Tourist07366331066, General Manager at Best Western Plus Las Brisas Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement Front Desk improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at (760) 325-4372 .
Yours in Hospitality,
Peter Morales | General Manager
Best Western Plus Las Brisas Hotel