We checked in on 13 November after our dog’s chemotherapy treatment at Boundary Bay Specialty Veterinary Hospital, who recommend the hotel. This was our second stay. The first, a month ago, was quiet ... more
We checked in on 13 November after our dog’s chemotherapy treatment at Boundary Bay Specialty Veterinary Hospital, who recommend the hotel. This was our second stay. The first, a month ago, was quiet and restful and staff responsive and professional. This time, from dinner hour until past midnight we endured constant noise from the room upstairs. We alerted the front desk, who said they’d call the guest. The guest left, only to return at bedtime and resume noise making. I talked to another person at the front desk and was told she’d call and that she could find us another room. We’d had enough disruption for the day, and our dog was unable to settle thanks to the noise, and a midnight move was out of the question. She said she’d call and “patrol” the hall upstairs. I returned to our room to unchanged disruption. I called the front desk and was told she “couldn’t hear anything from the hall”, basically discounting my complaint. Again we were offered another room. Never did she offer to deal with the disruptive guest and move him. So a sleepless night before driving home to Victoria in the morning, feeling our concerns were blown off. My complaint about this horrible experience will not end here, and I’ll be urging Boundary Bay Specialty Veterinary Hospital to consider removing the hotel from its recommended lodgings list. less