Best Western Plus Langley Inn

Floors could have been cleaner upon arrival. The section next to the window between the bed and wall wasn’t clean, I could feel dirt under my bare feet. Toilet was loose and rocked back and forth. Water pressure was okay in the shower but would go down when someone else in the room near by would use water at the same time. Grab and go breakfast was great, just wish they had creamers to offer for the in room coffee as we don’t use the powder creamer they offer. Tried to get coffee to go from the Ricky’s restaurant twice but had to go back as the staff couldn’t seem to have coffee ready when they opened. Don’t bother eating from the menu, we did and it was the worst meal we have had. Wifi was great and easy to log into. A lot of noise in the halls of people talking, walking, and doors closing. I guess there isn’t any sound proofing in the walls. Also we couldn’t open our window because 3 men would stand outside and smoke near it. The bed was VERY uncomfortable and we both woke up feeling like we were hit by a truck. Mattress quality is very poor and far too rigid. less

Very impressed with the hotel/staff. The room was very clean and spacious. There was 5 of us in the double queen suite. 2 adults and three children ages 7, 1 and newborn. There was plenty of room to include a playpen and still have lots of room to walk around. The room was very clean and modern. The beds were very comfortable. We also had a chance to use the pool/hottub and found that to be very clean as well. The hottub was hot and the pool was a nice temperature too. The staff was very friendly and helpful. I would defiantly recommend this hotel and i will defiantly be using them again. less

stayed 2 nights this time when in vancouver area. staff was great. all good for an aging property... very convenient location, lots of parking. next to rickies. great food, i like staying here. would recommend. less

We checked in on 13 November after our dog’s chemotherapy treatment at Boundary Bay Specialty Veterinary Hospital, who recommend the hotel. This was our second stay. The first, a month ago, was quiet and restful and staff responsive and professional. This time, from dinner hour until past midnight we endured constant noise from the room upstairs. We alerted the front desk, who said they’d call the guest. The guest left, only to return at bedtime and resume noise making. I talked to another person at the front desk and was told she’d call and that she could find us another room. We’d had enough disruption for the day, and our dog was unable to settle thanks to the noise, and a midnight move was out of the question. She said she’d call and “patrol” the hall upstairs. I returned to our room to unchanged disruption. I called the front desk and was told she “couldn’t hear anything from the hall”, basically discounting my complaint. Again we were offered another room. Never did she offer to deal with the disruptive guest and move him. So a sleepless night before driving home to Victoria in the morning, feeling our concerns were blown off. My complaint about this horrible experience will not end here, and I’ll be urging Boundary Bay Specialty Veterinary Hospital to consider removing the hotel from its recommended lodgings list. less

got of ferry in vancouver and had a transmission failure shortly after. BCAA arranged a tow and we were able to find this hotel right in the vacinity. We did not know how long we were going to be there and the staff was extremely helpful in relieving any stress we had during our search for a replacement tow vehicle. less