Construction season has begun.
I rented a room for two nights so I could work the night shift on Monday night and sleep through Tuesday. I’m a heavy sleeper and light and background noise doesn’t affect me. However they’re laying... more
I rented a room for two nights so I could work the night shift on Monday night and sleep through Tuesday. I’m a heavy sleeper and light and background noise doesn’t affect me. However they’re laying carpet upstairs... I called the front desk from my mobile because the room phone doesn’t work; and explained my problem. They did not offer to relocate me at that time. So the noise stopped for about an hour and then began again and having not slept even three hours at this point I was fairly grumpy. I told the front desk this is unacceptable and left to sleep at my sisters house full of kids or my pick up... anything! On Wednesday the front desk lady said “oh sorry” but you didn’t change rooms. Like really???
The hotel is nice, bed is comfy but the staff could give a flying f**k about their guests.
Not a good look for my favorite hotel chain!! less
bwli, General Manager at Best Western Plus Langley Inn, responded to this review
Dear Selky,
We apologize for the inconvenience caused during the installation of new guest room carpeting. This work is complete now and we are sorry for any inconvenience caused. We did offer to see if we could move you to a quieter location. Please reach out to me so that we can make this right for you.
Sincerely
General Manager