Tried to charge me twice.
19.01.2017 Erinleann S, Oceanside, California
Room was acceptable, no shampoo or conditioner was in dispenser in the shower. Booked and paid online for room. Was a late checkin. Woke up in the morning to a charge sheet underneath my door for an ... more
Room was acceptable, no shampoo or conditioner was in dispenser in the shower. Booked and paid online for room. Was a late checkin. Woke up in the morning to a charge sheet underneath my door for an amount due. Different person was working desk at this point. In the end it was figured out, I'm glad that I save my confirmation email! Other than that it was an ok place to sleep. less
LandmarkInnParkCity, Guest Relations Manager at BEST WESTERN PLUS Landmark Inn, responded to this review
Dear Erinleann: With environmental concerns everywhere, hotels have been encouraged to use shower dispensers to save on landfill waste and the millions of small plastic bottles that house shampoo, conditioner, body wash, mouth wash, etc. The Front Desk does have individual bottles if that is your preference. I'm not sure if you liked the shower dispenser, but at least now you know why we've taken that road. As far as the other comment, when you book third party, not direct with the hotel, it can get convoluted as you discovered. I too am happy that you had your confirmation as it does help the Front Desk Clerk sort out one third party policy from the dozen of others. We are in the process of trying to condense how the third parties book through our hotel to less the issues that sometimes arise. Thank you for the review.