The best staff ever!
My husband had a work trip and I went with him taking my two kiddos and four year old and two month old along to go do some fun things. The third day we stayed in Ballard. It ended up being very cold,... more
My husband had a work trip and I went with him taking my two kiddos and four year old and two month old along to go do some fun things. The third day we stayed in Ballard. It ended up being very cold, foggy this day and was going to snow. One of the breakfast attendants at the hotel strikes up a conversation and asked me what our plans were while my husband was at work. There wasn’t as much to do in Roosevelt and I didn’t have any plans besides the local library but I was still had about 4 to 5 hours that I needed to fill up while my husband was at work. I let her know I wasn’t quite sure yet but I would figure it out. She immediately left the room and came back and let me know she got me a 1:00 check out so that we weren’t out in the cold with my newborn. Then the cleaning manager (I think that was her position) overheard and said they would clean our room last and we could stay till 2:00. They even got my 4 year old some Christmas coloring pages and crayons. When I went to check out with all our bags and with my baby in his car seat on the luggage cart the two ladies at the front desk put on coats, came outside and helped me unload the bags into the car while I put the babies in the car. These ladies were all so kind and thoughtful and knew just how to help me without me asking for anything at all. I felt so grateful for their willingness and intuition to help me. It meant so much to me. This was our second time staying here as my husband has a conference he attends once a year. We will definitely stay here again. Clean room, great pool, great breakfast, extra kind and friendly staff. less
Nichelle C, General Manager at Best Western Plus Landmark Hotel, responded to this review
Thank you for taking the time to share you compliments on TripAdvisor! We do our best to lead the lodging industry in superior customer care and thank you for recognizing our efforts. We would love to see you again on your next visit.