Rude Staff - Poor Customer Service
We were in town for a wedding. The night of the wedding, when we returned to the hotel, some of our guests were in the lobby sitting on the couches. When we arrived, several got up to help us unload b... more
We were in town for a wedding. The night of the wedding, when we returned to the hotel, some of our guests were in the lobby sitting on the couches. When we arrived, several got up to help us unload boxes and items from the reception. The night desk manager came out and yelled at our group that we could "not have a party" and told to go to our rooms. It was rude and unprofessional. When we tried explaining what was happening, she wanted nothing to do with it and once again said to "go to our rooms." It felt as if I was a 6 year old being scolded by her mother. less
Crystal Buggs, General Manager at Best Western Plus Lampasas Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. When you or someone called to inquire about the meeting room for the after party. We let you know at that time to please make other arrangements. Our hotel is very busy. We can not allow after parties at our hotel. After reviewing cameras. I do stand by the front desk agents decision to ask you to go to your room. Being in the lobby with alcohol and loud "talking" is disturbing to our guest on the first floor. I apologize for the inconvenience this has caused you, however we did explain this when someone reached to us prior to this event.
Best Western Plus Lampasas Inn & Suites