Not comparable to usual Best Western Plus
19/12/2018 theffsmiths, Katy, Texas
OK on the overall. Bed lousy. Shower only, poorly arranged. Gets water all over the floor. No tub. Small crowded parking lot. Staff friendly and efficient.Convenient location. One elevator causes unus... more
OK on the overall. Bed lousy. Shower only, poorly arranged. Gets water all over the floor. No tub. Small crowded parking lot. Staff friendly and efficient.Convenient location. One elevator causes unusual wait time when place is busy, which it was.Barking dog in lobby and across from our room. less
gm821, General Manager at Best Western Plus Lampasas Inn & Suites, responded to this review
Thank you very much for your feedback. We want to apoligize for the excessive water on your floor, after showering. We will be making significant changes in 2019 to prevent the water from hitting the floor, and hope you will return to see them. We are really excited about this. In the mean time, if you do decide to stay with us again (and we hope you do) let the front desk know you perfer a bath tub, and they will definietly do their best to accomodate you. We have 20 tubs in the hotel, so it will not be a problem :) We are not a pet friendly hotel,( Though I am a pet lover) but the law does require us to allow service animals in our Hotel. Again I apoligize if one kept you up. We do our best to monitor them . Thank you again for your feedback! We will be using your feedback to improve in the areas needed. We hope you will give us another chance! Happy Holidays!