Terrible Night-- Bad Cigarette Smoke and Loud Street Noise...No Sleep for Us!
27/11/2016 Brenda S, Austin, Texas
We booked this hotel because it was near our kids. What a mistake! When we arrived, we were given keys to the room...we walked in and it smelled like 5 people had JUST smoked a pack of cigarettes ea... more
We booked this hotel because it was near our kids. What a mistake! When we arrived, we were given keys to the room...we walked in and it smelled like 5 people had JUST smoked a pack of cigarettes each in this NO SMOKING ROOM! It was terrible! I instantly got to feeling bad all stuffed up from the smoke. Then we called to the front desk and went downstairs and got our second set of room keys-- the room was right next door. The room did not smell as bad but there was a weird strong smell. The hotel staff said it was the spray that they use after they clean the room. She said, some hotel guests don't like it because it is SO Strong. Well, indeed it is! As we stayed in the room...the strong smell got more intense...and we started to itch! The place is old and bedding is washed but old dingy looking. The bed skirt had a layer of dust all over it! So rooms appear to be surface cleaned but not well cleaned. The TV did not work ...so we called again to the front desk. The hotel staff came up and after some time...managed to get it to work. The hotel was booked so there were no other rooms for us to take and it was late. Well, we were so tired from a long drive to see our kids ...that we hoped for the best and to go to sleep but that would not be the case as we found out that we were given a room...room number 200...that is right on the street. All night long it sounded like motorcycles and huge trucks were driving right through our room! We could not go to sleep. We had our White Noise machine with us...we turned it up as loud as it could go...it did nothing to mask the noise! I usually do not have a review such as this,,,but I cannot suggest this hotel. The next morning, I went to the front desk to ask to speak with the manager...and told him of our terrible night and that we had little to no sleep...he just said, sorry. He made no compensation for the terrible experience. I have stated at hotels with minor inconveniences and the manager would do something....this place-- Nothing! The manager just handed me my bill for a little under $100.00! What a joke! I suggest to go a few miles from here and stay at the Downtown Omni !!! It is worth the additional 10.00 as there is no comparison. If I had known how close the Omni was...I would have never stayed here. We were going to stay 3 days at the Best Western but left and went to the Omni and had a marvelous stay with them! Oh yes, the BW parking lot was all roped off for repairs...so is difficult also to park and get turned around to leave...but we managed! less