We had an infested room and it was absolutely disgusting! Daughter woke up with bites EVERYWHERE! Got switched to a “clean room” and found them in there too! First room was on the floor level and seco... more
We had an infested room and it was absolutely disgusting! Daughter woke up with bites EVERYWHERE! Got switched to a “clean room” and found them in there too! First room was on the floor level and second room was on the second level! The whole place must be infested! less
BWLWManager, Front Office Manager at Best Western Plus Lake Worth Inn & Suites, responded to this review
The management of Best Western Plus takes the issue of bed bugs very seriously, as the safety and comfort of our guests are our top priority.
We have a comprehensive procedure in place that is executed by our housekeeping department, maintenance team and outside pest control specialists in an effort to proactively prevent bed bugs and other pests from becoming an issue. When a guest suspects that there is a problem, the guest is relocated, the area in question is isolated to determine whether a problem exists and, if warranted, the situation is immediately addressed and remedied. This has been an effective process to ensure that we do not get into a situation of "infestation," as suggested in this review.
Rest assured that providing our guests with a quality product and consistent, clean, and comfortable experience is always our goal. And we thank this reviewer for taking the time to share their comments, and we apologize to you for your experience.
In sincerest service,