Our stay was made perfect by the very caring nature of the Assistant Manager, Jacob, who exceeding anyone’s expectations with his commitment to accommodate us as we were early for check in and arrived... more
Our stay was made perfect by the very caring nature of the Assistant Manager, Jacob, who exceeding anyone’s expectations with his commitment to accommodate us as we were early for check in and arrived around noon, with check in at 3:00. He invited us to rest in the lobby or outdoor lounging area around the pool until a room was ready, then came and got us and very courteously completed our check in providing all the hotel amenities information. Once we checked out, I realized hours later that I had forgotten my IPad in the room. I called the hotel & again, Jacob with the extra mile to contact housekeeping who reported that they found nothing left in the room when they cleaned it. I was persistent that the IPad had to have been left there so Jacob took the time to escort me back to the room but this time he pulled the mattress back from the wall headboard and found my IPad which had slipped off the pillow and onto the area behind the bed. He did not have to take the time to do this, but because he was such a caring individual and wanted our experience at Best Western Plus- Lake Jackson, to be be a memorable one with a great experience, he went beyond the call of duty to accommodate me and was able to find the IPad. I can’t imagine that too many front desk staff members at any hotel would have done this but I am certainly grateful to him for going the extra mile. The hotel was super clean and the breakfast was wonderful. The staff even took the time to serve your food on a tray so you could take it up to your room to eat & socially distance.
We’ve stayed in over 24 hotels over the past 12 months of the Covid Pandemic and this was the FIRST hotel to offer such a great breakfast and option to go to your room to eat in the privacy of your own space. Some hotels used the pandemic to fear nothing and some only offered a bag “cold breakfast”. BWP offers a hot full breakfast of eggs, hash brown potatoes, sausage, pancakes, breads/pastries, fruit, yogurt, cereal with juices, milk, or coffee.
I will definitely stay at this hotel location again when visiting Lake Jackson.
Marty Morgan, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
We're so pleased you enjoyed your stay with us and that Jacob exceeded your expectations by assisting you in finding your Ipad. We pride ourselves in providing the safest and cleanest hotel in the Lake Jackson area. It is truly our pleasure to make sure your stay is superior in every way. Thank you for your feedback and we look forward Welcoming you back on your next visit to our area. #BWsmiles #StaySafe #WeCareClean