Best Western Plus Lake Front Hotel

3000 Marina Drive, Moses Lake, Washington, 98837-2946, United States
based on 653 reviews Trip Advisor Logo
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Best Western Plus Lake Front Hotel

Enjoy over 300 days of sunshine and beautiful waterfront views of Moses Lake while staying at this full-service Moses Lake, Washington hotel. Welcome to the Best Western Plus Lake Front Hotel, where guests will find the superior customer service and show more

Pets not accepted
Check-in & Check out16:00:00 | 11:00:00
3000 Marina Drive, Moses Lake, Washington, 98837-2946, United States

Reviews of Best Western Plus Lake Front Hotel

Traveller Overview:
4.0 Rating: 653 reviews
Excellent 37%
Very Good 28%
Average 16%
Poor 10%
Terrible 7%
Rating

Jenifer M M, wrote review 24/09/2020

One word, Don't.

I have never been to Moses Lake, don't plan to come back. Boring... the hotel looks ok and the room is a nice size. We had the two queen Lakeview. The room smelled of smoke, not strong but noticeab... more

Owner Response
jessica Sanchez, General Manager at Best Western Plus Lake Front Hotel, responded to this review
Good afternoon. Thank you for choosing Best Western Plus Lakefront Hotel. I apologize that your stay was not up to par. I will personally be looking into your claims so we may provide better training to our employees for the future. Please remember we have someone at the front desk 24 hours a day to report any such issues to. Again thank you for choosing to stay with us we hope to see you soon.
Rating

H4621XCsarahs, wrote review 13/09/2020

Best hotel in Moses lake

From the second you walk in the door, the staff at this hotel is super friendly. If you need anything, when you ask, they will be right on it. The hotel is constantly being updated, and yet while I st... more

Owner Response
jessica Sanchez, General Manager at Best Western Plus Lake Front Hotel, responded to this review
Good morning! Thank you so much for your kind words about our hotel. Reviews like these are what keep us going and it is highly appreciated! We hope to see you again in the future for another excellent stay. Hopefully with enough time to visit the outdoor dining.
Rating

penelopet528, wrote review 05/09/2020

Not clean

First I'll start with the good things about this hotel: the location is wonderful, right on the water, breakfast was delicious, restaurant was great, staff was very nice. However, I would not stay h... more

Owner Response
jessica Sanchez, General Manager at Best Western Plus Lake Front Hotel, responded to this review
Good Morning. I have seen your review and want you to know we take these claims very seriously. I have personally been looking into this matter and the situation has been handled. Please understand this is not how we normally conduct ourselves and we do wish you would give us another try so we may provide a more superior experience. If you have any questions or concerns please do not hesitate to call us direct. Thank you
Rating

leroyenger, wrote review 19/08/2020

Dated and Dirty

Plumbing didn’t work, sink backed up, hair balls in the shower, dated and dirty. Only stayed one night and moved to another hotel. Restaurant was good, food was good and service was very good. Come to... more

Owner Response
jessica Sanchez, General Manager at Best Western Plus Lake Front Hotel, responded to this review
Good Morning. Thank you for choosing Best Western Plus Lakefront Hotel. I am very sincerely sorry your stay was not on par with out standard and i want to ensure you we take this very seriously and will be looking into your claims so as not to have this happen again. I invite you back to stay again so we may have another chance at providing you with a superior experience.
Rating

Harry_Fellow, wrote review 18/08/2020

Overnight

I did not get the opportunity to explore the amenities and grounds of the hotel. I stayed overnight while traveling through the area. Details. The decor for a Best Western Plus was a disgrace. I ... more

Owner Response
jessica Sanchez, General Manager at Best Western Plus Lake Front Hotel, responded to this review
Good morning. Thank you for taking the time to leave us a review. Your loyalty is important to us and we will be using the feedback your provided to make changes and better suit guest needs. I invite you to stay with us again so we may have another opportunity at providing you with a more superior stay. Thank you