The only redeeming quality of the hotel is the lake view, which is gorgeous. However, being right next to the freeway also means you get the loud freeway noise. This hotel has a weird layout, the hot ... more
The only redeeming quality of the hotel is the lake view, which is gorgeous. However, being right next to the freeway also means you get the loud freeway noise. This hotel has a weird layout, the hot tub and gym were not available for use, which I wish we would have known about, as those are amenities we look for in hotels, and why we booked here. The waffle maker was broken so couldn't be used during breakfast. The hotel smelled old and musty, and definitely needs new carpeting. The carpet in our room was stained pretty badly. We booked 2 rooms (we have 6 kids so are one family in 2 rooms), and they happened to be adjoining rooms.... Great! Called the front desk to ask them to unlock the connecting door and was told they can't do that because of covid. That doesn't make sense, since we are one family, and we are using both rooms anyways??? Any time we had our windows open in the rooms, we smelled smoke from people smoking outside (not sure if our rooms happened to be near the smoking areas or something?)
Was not told that the conditioner is in a bottle at the sink. Took a shower only to find out the refillable pump of conditioner in the shower is empty. Didn't find the small bottle of conditioner next to the sink until later. There wasn't an extra roll of toilet paper in the bathroom, and there was only a little bit of the roll left when we arrived.
The people who work there were very friendly, and the view is beautiful. However, we will not be staying here again. We'll look for somewhere else with the same beautiful view to stay next time we're in Moses Lake for a family vacation. Especially for how expensive these rooms are for what you get. less