They have a fitness center that clearly says 24 hours on their website. I approached the front desk person LouAnne, who did not smile by the way. When I smiled at her and said hi, she literally had a... more
They have a fitness center that clearly says 24 hours on their website. I approached the front desk person LouAnne, who did not smile by the way. When I smiled at her and said hi, she literally had a straight face, so I reciprocated immediately the same reaction because of the vibe I picked up from her quickly. I said my key is not working to open the fitness center door, and she said it doesn’t open until 7am. So I stepped away for a brief moment because I was disappointed because I woke up early to workout, so I went back and addressed to LouAnne for the second time, and suggested they should update their website to have the correct hours and not 24 hours. I tried again at 7am, even a couple minutes after, and the door still wouldn’t open. I approached LouAnne again for the 3rd time, which was about this time when I asked her name to address the fitness center is still locked, and she said it opens at 8am not 7am, which she confirmed supposedly to her co-worker. Really?...She apologized, but it didn’t appear to be a genuine apology (she apologized because I asked for her name). I had access the day before because it was left open all day, not a problem of course, but to experience the following day with a front desk person LouAnne and communication with her, she was not friendly at all. I asked her iif she is the manager, she replied no, to which she also had no idea when the manager of the hotel was going to be available as well. I hope the manager of this hotel will read my review, and hope she does not treat other hotel guest they way she treated me. less