Best Western Plus Lake Elsinore Inn & Suites

The hotel is worth what you pay. The beds are comfy and the rooms are spacious. We booked a king bed with pull out couch. You still have to reserve to be able to use the pool but the view is great. There is a balcony in which you are able to overlook the Lake and the baseball stadium. Fast food restaurants are at a five minute walk, casino is 3 min walk, and all other stores and fast food restaurants are at a 5 min driving distance. Its perfectly located. The staff is very friendly and helpful. less

HOLDING MY CASH HOSTAGE. I recently stayed in this hotel. The women I was meeting there made the reservation, but I had arrived early and checked in. Her name was in the resavation but when I said I would like to check in was told that there was a $250 deposit required. I paid it in cash and was handed @ receipt. After checkout I went back following day to recover my deposit. This is where the problem began. I was told they could not give me my money back because my name was not me on the reservation. Politely explained to general behind the counter what had happened and he simply struck his shoulders and told me not giving me the money. I told him that this was not an issue when I checked in, and if it was why did she allow me to give her the cash. Gentleman I was speaking with was apparently the manager was extremely rude and had a chip on his shoulder for some reason. I asked him to review the tape of the camera pointing right at the front desk and again I was refused. Explain to him that the signature on the receipt and the signature on my license match as well yet again refused. I called corporate customer service you did absolutely nothing. The end result is they still are holding my cash hostage and I have no way of recovering it as the the woman that reserved the room is out of country. I even went so far as to go back when the lady that had checked me in was there and she accused me of handing her a driver's license with a different name on it when I checked it. She explained to me that had I given her my driver's license when I checked in, she would have never let me check in because the room was under a different name. I politely reminded her that she had handed me the room keys and looked at my driver's license, and again she accused me of giving her a driver's license with a different last name. At which point I asked if I indeed had a driver's license with the last name of the person That registered three room, then why would I not bring that in to get my cash back. I understand that there is policies in place for a reason however there's also such a thing as an intent of the law. If I'm willing to wait while they review tapes or come back and speak to the woman that I handed the cash to I feel as though they should be willing to put in a reasonable amount of effort to research it, and not simply just categorically refused to give me my money back. When I walked out of the lobby first time that I had the encounter the hotel manager I took my paperwork back and said okay, I will see what I can do to take care of it. As I walked out of the lobby he shouted behind me " I'm not afraid of you you do whatever you want.". Never once did I do anything, or say anything to insinuate any kind of threatening behavior. Why he felt the need to Express that, I am baffled. less

Easy to get to; good restaurants near by; a pleasant place to stay. The room was very good, clean and comfortable and everything worked. Our only complaint would be the sad example of a breakfast. The info on the Web Page should mention that 'no real breakfast is being served'! Handing one a Danish in an envelope which has to be carried back to the room is not a breakfast. We will be very cautious in booking with BW in the future. RDM less

We got the king jacuzzi room and it was nice but the bathroom tub was clogged when we arrived and wish they would had a better breakfast menu cause we got sick of eating the same thing And housekeeping was late doing our room cause we were gone for over 4 hours just for the to half do our room than they come back hours later when we are inside the room to start cleaning it and I was very upset with that less

We stayed at the Best Western Plus in Lake Elsinore in May 2021 for two nights. Our first night was uneventful (great!) while during our second night we were woken up at 1am by what sounded like a near riot above us (imagine bowling balls being constantly dropped and people screaming). We contacted the front desk who said they'd look into it. After 45 minutes, the blaring sound continued so we called the front desk, who indicated they (and security) had initially issued a warning to another room for loud noise and would go back to investigate. The sound continued for another 45 minutes- we were up for 1.5 hours in the middle of the night and had a rough following day due to the lack of sleep. When we checked out, I inquired about the sound and the front desk person said the manager would give me a call to discuss in more detail, including any compensation for a poor experience (we get that parties/loud noises happen and just wanted to learn more). The manager never called. I eventually called the Best Western back and spoke with the manager who was incredibly rude, claiming that the sound couldn’t have occurred because there was a storage room directly above our room. Instead of being empathetic or trying to help remedy the situation (e.g. apology, any financial reimbursement, etc.), the manager became incredibly defensive, gas lighting me into thinking that this sound couldn’t have occurred, and indicating that he definitely wouldn’t provide any reimbursement or assistance. We eventually called corporate Best Western who apologized profusely for this incredibly unprofessional behavior and offered a voucher for a future stay. At this point, I wasn’t interested in the financial compensation but just wanted to help improve the management and customer service at Best Western because this was the worst customer service I’ve ever experienced, especially in the hospitality industry. I highly recommend against staying at this specific hotel, as I’ve have good experiences at other Best Western hotels. less