Best Western Plus Lackland Hotel & Suites

3635 Crooked Trl, San Antonio, Texas, 78227-4360, United States
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Best Western Plus Lackland Hotel & Suites

Welcome to the Best Western Plus Lackland Hotel & Suites!

Whether you are coming to town to visit Lackland Air Base for graduation, Seaworld San Antonio or the downtown area, rest assured that guests at our San Antonio, TX hotel are minutes
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Plus Lackland Hotel & Suites

Traveller Overview:
4.5 Rating: 837 reviews
Excellent 70%
Very Good 21%
Average 5%
Poor 1%
Terrible 1%
Rating

A_Man_and_His_Hat, wrote review 21/01/2020

Clean and Convenient - Perfect for short AFB Visits

If you want to avoid all the noise and bustle and traffic yet be close to Lackland AFB, this is a great solution. Very close to Hi Valley gate (West). We had a kitchen unit, clean and good supplies in... more

Rating

jonathan h, wrote review 13/01/2020

Great stay

Great hotel friendly staff. Only issue was key cards were touchy for room door. Other than that stay was great. Location perfect for Air Force base. Breakfast was good and they worked around graduatio... more

Owner Response
lamas1, Manager at Best Western Plus Lackland Hotel & Suites, responded to this review
 Dear Traveler, Thank you for your review and for choosing our hotel. Yes, the keys can be a little touchy because they are magnetized. We are happy that you enjoyed your stay and look forward to having you again as a guest in our hotel.
Rating

kathynakamoto57, wrote review 09/01/2020

Weekend trip

The hotel is a little out of the way and the sign on the roadway was pretty small. We almost missed it and the hotel is set back from the main road a bit. There is large undeveloped land around the ... more

Owner Response
lamas1, Manager at Best Western Plus Lackland Hotel & Suites, responded to this review
Dear Guest, Thank you for taking the time to review our property. We know the area is under developed and hope more things come to our little corner of San Antonio soon so our guests have more things to do around us. We would like to assure you the elevator is working perfectly and was during your recent stay. The signs were accidentally overlooked after the problem was taken care of. We do hope to see you and your family again in the future.
Rating

Roam425178, wrote review 07/01/2020

Bathroom disaster

The grout was filthy around the tub and all over the floor. Not sure if it was dirt, mold or mildew :-( The sleeping area was fine and the staff were very friendly at both the front desk and the break... more

Owner Response
lamas1, Manager at Best Western Plus Lackland Hotel & Suites, responded to this review
Dear Guest, Thank you for taking time to write a review regarding your experience with us at the Best Western Plus Lackland. We apologize for any issues you may have had. I assure you we have taken the appropriate actions to resolve this matter. Please don’t let your previous stay leave you with a bad impression of us and let us make it up to you
Rating

AFMOM19DEC, wrote review 24/12/2019

AirForce BMT place you’re stay!

Welcoming and clean. Staff go above and beyond to do all they can to make you feel “at home” away from home. They even gave me envelopes and paper so that we could write to a trainee while we were th... more

Owner Response
lamas1, Manager at Best Western Plus Lackland Hotel & Suites, responded to this review
Dear Guest, We are so happy to hear you enjoyed your stay here at the Best Western Plus Lackland. On behalf of all of us "Thank You". We are glad to offer the full breakfast early, not only to our BMT families, but to all who are here to enjoy. Thank you for the great review and we hope to see you and your family again.