Best Western Plus Lackland Hotel & Suites

3635 Crooked Trl, San Antonio, Texas, 78227-4360, United States
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Best Western Plus Lackland Hotel & Suites

Welcome to the Best Western Plus Lackland Hotel & Suites!

Whether you are coming to town to visit Lackland Air Base for graduation, Seaworld San Antonio or the downtown area, rest assured that guests at our San Antonio, TX hotel are minutes
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
3635 Crooked Trl, San Antonio, Texas, 78227-4360, United States

Reviews of Best Western Plus Lackland Hotel & Suites

Traveller Overview:
4.5 Rating: 849 reviews
Excellent 70%
Very Good 20%
Average 5%
Poor 1%
Terrible 1%
Rating

TrailBlazer272479, wrote review 04/06/2021

musty odor overwhelms

hallway and rooms smelled musty. could not sleep well and checked out after 1st night. they also said they ran out of eggs and could not make more scrambled eggs. they couldn't run across street to ge... more

Owner Response
Amado Lamas, General Manager at Best Western Plus Lackland Hotel & Suites, responded to this review
Dear Guest, I would like to thank you for taking the time to review your recent stay at the Best Western Plus Lackland Hotel & Suites. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. Upon your arrival our front desk agent allowed you access to the rooms to inspect before even checking in, you voiced concerns on one of them and she immediately switched and gave you access, to which, you allowed your family to settle into the rooms before you were even checked in. The front desk agent asked if the rooms were good and you had no further complaints. Our breakfast, unfortunately, closes at 9:30am. We do keep what may be left out a bit longer incase anyone wants anything before it is thrown out (we don't like wasting good food) but we do not cook more food at closing time because then what is left will have to get thrown out. An apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. I certainly empathize regarding the points you mention and we hope you will give us another chance to make it up to you.
Rating

gladyslopez6052, wrote review 01/06/2021

May trip

Overall the hotel was very nice, super clean and very nice staff. The only thing we did not like was the restrictions when using the pool and the breakfast did not have much variety, the pictures show... more

Rating

kren250, wrote review 09/05/2021

Very clean, and convenient to Lackland AFB.

We recently spent three nights at this hotel to visit our daughters at the Air Force base. It’s about a five minute drive to the Luke East gate: very convenient! Our room was on the third floor, an... more

Rating

Dreamer66484678354, wrote review 06/04/2021

Nice Value

NIce hotel, reasonable price, hot breakfast with eggs and bacon in take out container. Hallway did have an older smell to it but the room did not. Room very clean and nice. Large shower but not muc... more

Rating

tushka0621, wrote review 31/03/2021

Best place to stay in San Antonio!

Great staff, excellent amenities, good location!! Close to base for easy access. I won’t stay at any other hotel in San Antonio. A short trip from the airport. Plenty of things to do around the hotel ... more