musty odor overwhelms
hallway and rooms smelled musty. could not sleep well and checked out after 1st night. they also said they ran out of eggs and could not make more scrambled eggs. they couldn't run across street to ge... more
hallway and rooms smelled musty. could not sleep well and checked out after 1st night. they also said they ran out of eggs and could not make more scrambled eggs. they couldn't run across street to get more for the later breakfast crowd? less
Amado Lamas, General Manager at Best Western Plus Lackland Hotel & Suites, responded to this review
Dear Guest, I would like to thank you for taking the time to review your recent stay at the Best Western Plus Lackland Hotel & Suites. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. Upon your arrival our front desk agent allowed you access to the rooms to inspect before even checking in, you voiced concerns on one of them and she immediately switched and gave you access, to which, you allowed your family to settle into the rooms before you were even checked in. The front desk agent asked if the rooms were good and you had no further complaints. Our breakfast, unfortunately, closes at 9:30am. We do keep what may be left out a bit longer incase anyone wants anything before it is thrown out (we don't like wasting good food) but we do not cook more food at closing time because then what is left will have to get thrown out. An apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. I certainly empathize regarding the points you mention and we hope you will give us another chance to make it up to you.