If they had just cared about the breakfast.......
25/05/2017 morrisw37, San Antonio, United States
This hotel had so much going for it. It was clean, centrally located (10 minutes from the River-walk and the Alamo) beautiful facility, friendly staff, wonderful amenities..... but the management evi... more
This hotel had so much going for it. It was clean, centrally located (10 minutes from the River-walk and the Alamo) beautiful facility, friendly staff, wonderful amenities..... but the management evidently decided to cut corners with the breakfast. The eggs were cold and watery, the biscuits were not heated...as a matter of fact they were in the refrigerated section... the attendant told me that the manager wouldn't let her heat them. The "sausage gravy" had no sausage. It's amazing to me how some of the hotels get that just a little effort with the breakfast can make the world of difference... A little salsa and cheese with the eggs... or spinach.... changes those eggs into a real delight. A poor breakfast just well, leaves a bad taste in your mouth. (No pun intended) I'm so sorry that the outstanding impression for me was the poor breakfast and the so what attitude of the kitchen attendant. less
lamas1, Manager at Best Western Plus Lackland Hotel & Suites, responded to this review
We are glad you enjoyed your stay, and are sorry to hear our breakfast wasn't quite up to par. We take every compliment, concern and complaint to heart and use them to better ourselves for the future. From everyone here we would like to say "Thank You".