This hotel was above and beyond what I expected, especially for the price! It was honestly way cleaner, friendlier, and had much better breakfast options than hotels I've stayed at for 3 times the cos... more
This hotel was above and beyond what I expected, especially for the price! It was honestly way cleaner, friendlier, and had much better breakfast options than hotels I've stayed at for 3 times the cost!
CLEAN: I'm super picky about cleanliness in hotels, but this one definitely met my standards! I really loved the sanitary remote too! Some hotels have those remotes covered in plastic, but this was the first hotel I saw that had an explanation for WHY, and it made me feel much better to know that those are being cleaned too!
PET-FRIENDLY: Apparently there's an option to identify that you're bringing a dog while you're booking, but I looked for it and didn't see it on the website. I think there are specific rooms that are "pet friendly" so they like to know in advance so they can book you in one of those. We ended up just telling the woman who checked us in that we had a dog, and she was super understanding and accommodating! Every staff member who saw my dog (who, I have to admit, is very average lol) was THRILLED to see her, like she was the cutest and best dog they'd ever seen. It made me feel so welcomed!
AMAZING STAFF: Like I said, all the staff were very sweet, but also REALLY good at their jobs! The front desk staff were very helpful, and when the woman who checked us in had to change our room to accommodate our dog, she even let me pick between two rooms - one had a king bed but was next to the elevator, which she said would be a little loud due to the beeping of the elevator, and the other had two queen beds but was not near the elevator. If she had just put us in the one by the elevator, the beeping would have been really obnoxious, but since she let us choose and warned us ahead of time, we knew what we were in for and didn't mind at all! The breakfast was great and the staff were really great at replenishing everything quickly even though it was really busy (the morning after Thanksgiving). The maintenance and cleaning staff whom I briefly ran into also seemed very efficient and friendly as well!
I normally am not one to write reviews this long or enthusiastic, but I travel domestically and internationally quite a bit, and have paid a whole lot more for hotels, but this one was definitely the best I stayed in all year! I was so impressed with the quality and friendliness. less
Jenefer S, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
LovesToTravel143, On behalf of the entire BW Plus Lacey Inn & Suites team I would like to express our gratitude with this amazing review that you gave us. We are glad to know that you had wonderful stay with us and we delivered our goal to go above and beyond to you and your four legged baby. We are looking forward of seeing you and your family again. Thank you for taking the time to write this review.