Best Western Plus Lacey Inn & Suites

While other Best Westerns (and other hotel chains, for that matter) clearly state their pet policy and fees on their websites, this location does not. There is the option to pick a pet friendly room but no notation that a $30 fee (plus tax) will be assigned at check-in. While pet fees are to be expected at some hotels, it’s best practice to advertise these upfront so customers can make informed decisions. We chose this hotel thinking it did not charge a pet fee. While there is a notation on the website stating some fees may be assigned for pets, we assumed this would occur should there be damaged or soiled furniture or carpet. It was so frustrating to find out at check in that there would be a fee, that the front desk agent was aware of the lack of transparency on the website given other guests’ comments, and that there was no accommodation to waive the fee. Otherwise, the room was fine. It was clean (albeit noisy given our location next to the stairwell) and we experienced no other issues. However, we’ll just know to, once again, look at other pet-friendly hotel chains first in the future. less

This hotel provides quality and comfort away from home without breaking the bank. The staff are welcoming and helpful and the rooms are adequate in size. Bed was comfortable and the room quiet. I plan to stay here in the future as it is conveniently located to my daughter, shopping, Costco, restaurants, and I-5. less

First time at this BW found it to be very clean, the rooms were spacious and the staff very friendly and super helpful. We traveled with our dog there was a nice grassy potty area. Would definitely come back and would recommend less

The pandemic has put a huge damper on practically everything fun, especially for my teenage daughter who was turning 16. Thanks to the hotel staff, I was able to pull off a family surprise party for her. Two weeks before our party, a wonderful staff-member assisted me with scheduling early check-in to decorate and they ensured we had a reservation at the swimming pool for our family. We arrived early and check-in was seamless. Family members decorated the room while I went to pick up my daughter and one of her siblings. When we arrived with my daughter, the staff pretended like we were checking in and we whisked my daughter to our room. Thanks to the staff, she was completely surprised. Throughout our stay, we never felt unsafe or uncomfortable. The hotel is very prepared for all things related to the pandemic. Signage and hand-sanitizer are located throughout the lobby, traffic flow to the breakfast buffet ensures everyone’s safely getting served, and the hotel is spotless throughout, and scheduling the pool is easy and efficient. The hotel is staff are extremely professional and always eager to meet your needs. If you are looking for a nice “stay-cation” during these troubling times, the Lacey Best Western Plus will take great care of you and your family. less

We are handicapped and stayed in a handicap room. Called for food delivery to be brought to our room. Front desk called and asked if we ordered food. Said yes and we would come down to pick up since desk claimed they couldn’t. My husband went to the front desk and the staff said we couldn’t have the food without ID. We explained she had called us and took the food. The problem was my husband swore at her bad service as he was leaving. She yelled he couldn’t talk to her that way and that she would call the police. The police ended up at our room and demanded an apology to her. Other than that the room was just ordinary and bed was super hard. less