Best Western Plus Lacey Inn & Suites

8326 Quinault Drive NE, Lacey, Washington, 98516-5831, United States
based on 724 reviews Trip Advisor Logo
View Photos
  • Low rate guarantee
  • Free WIFI
  • 250+ hotels in GB

Room & Rates

Secure the best rate with Best Western Rewards.
Exclusive discounts always available to Rewards members. Joining is free and easy.

Best Western Plus Lacey Inn & Suites

Located within walking distance to area stores and restaurants, the Best Western Plus Lacey Inn & Suites is the perfect place to stay. Guests will also enjoy easy access to the Regional Athletic Complex, (RAC) and year-round events and activities at show more

Pets not accepted
Check-in & Check out15:00:00 | 12:00:00
8326 Quinault Drive NE, Lacey, Washington, 98516-5831, United States

Reviews of Best Western Plus Lacey Inn & Suites

Traveller Overview:
4.5 Rating: 724 reviews
Excellent 77%
Very Good 17%
Average 2%
Poor 1%
Terrible 1%
Rating

Trip441439, wrote review 01/01/2021

Deceptive Pet Policy

While other Best Westerns (and other hotel chains, for that matter) clearly state their pet policy and fees on their websites, this location does not. There is the option to pick a pet friendly room b... more

Owner Response
Jenefer Smith, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Trip441439, On behalf of Best Western Plus Lacey Team we apologize for the confusion. I understand your frustration , as much as we wanted we have no control of how 3rd party site design their website. Each 3rd party sites have different template in advertising the hotel. Example in Expedia site you will see the pet fee amount but in Agoda you cannot see that instead it says" Contact the property or Fees may apply." Also when you picked your room it was stated what was the inclusion of the price that you paid. All the information was in the website and if it is unclear you are always welcome to call the hotel directly for clarification and to make sure that we can address the accommodation that you needed.
Rating

laurajojohnson, wrote review 15/12/2020

Good value

This hotel provides quality and comfort away from home without breaking the bank. The staff are welcoming and helpful and the rooms are adequate in size. Bed was comfortable and the room quiet. I pla... more

Owner Response
Jenefer Smith, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Thank you Ms. Laurajojohnson for the review. We are happy to serve and that you for experiencing the effort and hard work of our entire team. Happy Holidays and Stay well!
Rating

Lisa P, wrote review 17/11/2020

Great BW

First time at this BW found it to be very clean, the rooms were spacious and the staff very friendly and super helpful. We traveled with our dog there was a nice grassy potty area. Would definitely ... more

Rating

nohangover, wrote review 15/11/2020

Sweet 16 was truly sweet!

The pandemic has put a huge damper on practically everything fun, especially for my teenage daughter who was turning 16. Thanks to the hotel staff, I was able to pull off a family surprise party for ... more

Owner Response
Jenefer Smith, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Thank you for the review, we are glad that we were able to meet your expectation and most of all you enjoyed your stay. We will always be here for your next memorable stay-cation. Happy Holidays and stay well!
Rating

Debora H, wrote review 13/11/2020

Don’t respond negatively to poor service - Cops will be called

We are handicapped and stayed in a handicap room. Called for food delivery to be brought to our room. Front desk called and asked if we ordered food. Said yes and we would come down to pick up sinc... more

Owner Response
Jenefer Smith, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
MS Deborah H, On behalf of the BW Plus Lacey Team, we would like to apologize for the experience. Our Front Desk Team are trained and equipped to offer a superior customer service to all of our guests and it was proven from other guests reviews as well. Our property do not tolerate harassments and humiliations towards our employees in front of several other guests that can testify of your false allegations against our staff. We believe that we are doing right towards our guests because you came back and stayed with us again and that is the proof that we are better than our competitors.