Best Western Plus Lacey Inn & Suites

8326 Quinault Drive NE, Lacey, Washington, 98516-5831, United States
based on 715 reviews Trip Advisor Logo
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Best Western Plus Lacey Inn & Suites

Located within walking distance to area stores and restaurants, the Best Western Plus Lacey Inn & Suites is the perfect place to stay. Guests will also enjoy easy access to the Regional Athletic Complex, (RAC) and year-round events and activities at show more

Pets not accepted
Check-in & Check out15:00:00 | 12:00:00

Reviews of Best Western Plus Lacey Inn & Suites

Traveller Overview:
4.5 Rating: 715 reviews
Excellent 77%
Very Good 17%
Average 2%
Poor 1%
Terrible 0%
Rating

ryannah05, wrote review 05/08/2020

Better than I expected for the price

I was impressed with how nice this Best Western was, especially for the price of the room. It looks fairly new or newly renovated/decorated. The decor was nice, the bed was comfortable, everything was... more

Rating

AdamAE24, wrote review 22/07/2020

Dog owners head anywhere else

It’s unfortunate that I have to write a review like this. I’m not a negative person and am generally agreeable. I do however like things to be handled in a straight forward and honest way. The review... more

Owner Response
Jenefer Smith, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Mr AdamAE24, On behalf of BW Plus Lacey I I apologize for not meeting your expectations. In regards to your concerns about the pet fee and the rate you paid . These should be addressed to the 3rd party site (Hotwire) where you booked your reservation. As a consumer or a guest, it is our responsibility to read the TERMS AND CONDITIONS before we agree to what we are signing or paying for. We have to realize that we cannot blame other people of our actions. By choosing to stay with us it shows that we are better than our competitors , My suggestion for your future reference in traveling and staying in the hotels please give them a call so they can accommodate any of your request ahead of time. By the way Hampton Inn and Suites as far as I know they do not accept any pets , La Quinta yes they do.
Rating

danielhG5303EP, wrote review 17/07/2020

Great Staff

I have to say the staff at this hotel were excellent. The person handling the check in was fast and courteous. Even with the pandemic they are doing EVERYTHING they can to keep people safe, hand sani... more

Rating

julieeeann, wrote review 12/03/2020

Pleasantly surprised

I am so surprised by how well taken care of this Best Western Plus is. I had stayed at one before elsewhere but this one was outstanding in Lacey, WA. The hotel itself is newly renovated, and clean.... more

Owner Response
Jenefer S, Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Thank you Ms Julieeeann for your time leaving us this review. We appreciate it. I apologize for the breakfast room, we would love to have a bigger space as well, our owners are looking for a better option for the improvement of our breakfast area. Hope to see you again soon.
Rating

littlerascals3, wrote review 09/03/2020

Surprisingly excellent hotel

Somehow, Best Westerns have gotten a bad rap, at least in my experiences. I would always look for some other place that wasn’t a Best Western to stay at. I recently stayed here with some family, and... more

Owner Response
Jenefer S, Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Thank you very much Littlerascals3 for the great review. We are glad that you've experienced our superior customer service and thank you for sharing it. We hope to see you again soon. Best regards from Team BW Plus Lacey Inn & Suites!