Deceptive Pet Policy
While other Best Westerns (and other hotel chains, for that matter) clearly state their pet policy and fees on their websites, this location does not. There is the option to pick a pet friendly room b... more
While other Best Westerns (and other hotel chains, for that matter) clearly state their pet policy and fees on their websites, this location does not. There is the option to pick a pet friendly room but no notation that a $30 fee (plus tax) will be assigned at check-in. While pet fees are to be expected at some hotels, it’s best practice to advertise these upfront so customers can make informed decisions. We chose this hotel thinking it did not charge a pet fee. While there is a notation on the website stating some fees may be assigned for pets, we assumed this would occur should there be damaged or soiled furniture or carpet.
It was so frustrating to find out at check in that there would be a fee, that the front desk agent was aware of the lack of transparency on the website given other guests’ comments, and that there was no accommodation to waive the fee.
Otherwise, the room was fine. It was clean (albeit noisy given our location next to the stairwell) and we experienced no other issues. However, we’ll just know to, once again, look at other pet-friendly hotel chains first in the future. less
Jenefer Smith, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
On behalf of Best Western Plus Lacey Team we apologize for the confusion. I understand your frustration , as much as we wanted we have no control of how 3rd party site design their website. Each 3rd party sites have different template in advertising the hotel. Example in Expedia site you will see the pet fee amount but in Agoda you cannot see that instead it says" Contact the property or Fees may apply." Also when you picked your room it was stated what was the inclusion of the price that you paid. All the information was in the website and if it is unclear you are always welcome to call the hotel directly for clarification and to make sure that we can address the accommodation that you needed.