I have been staying at this hotel every year for a family reunion for longer than anyone can remember(15+ years). However this hotel has seen better days. From what I can gather the problem is a lack ... more
I have been staying at this hotel every year for a family reunion for longer than anyone can remember(15+ years). However this hotel has seen better days. From what I can gather the problem is a lack of good management. The two days that me and my family stayed there this year, we encountered several issues. First, both nights we asked for extra pillows and blankets. The first night they had lost the keys to the linen closet. The second night they were out of them. There were also many issues with the pool. First, we were not able to use the pool due to testing the water. Then later it appeared that someone carelessly overfilled the hot tub which caused it to leak into the playground area, which sits right outside the wall to the pool area. We were also very disappointed with the breakfast. They had no waffles, and a broken pancake machine. This made for a quite small breakfast. They also have shuffleboard. However, the pucks were all different (some were plastic and some were clay and they were all different colors) and did not slide well at all. The rooms, however, were very nice. They are quite standard but are always very tidy and clean. They also have a putting area, game room, and exercise room. All are quite small but worked fine. Overall, I would not recommend this hotel to anyone. Hopefully they can get some better management and turn the place around. It used to be great year after year but lately the quality has dropped dramatically. less
BindiyaV8, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
I'm very sorry that you experienced these issues, we take pride in providing the best hospitality to our guest. The safety of our guests is very important so checking the levels of our pool and spa is very important, I am sorry that it may have inconvenienced you..I'd like to speak with you regarding your stay. if you could please contact me Via telephone that way we can speak on this matter further, 219 362 4585.