Best Western Plus La Mesa San Diego

9550 Murray Drive, La Mesa, California, 91942-3924, United States
based on 425 reviews Trip Advisor Logo
View Photos
  • Low rate guarantee
  • Free WIFI
  • 250+ hotels in GB

Room & Rates

Secure the best rate with Best Western Rewards.
Exclusive discounts always available to Rewards members. Joining is free and easy.

Best Western Plus La Mesa San Diego

Welcome to the Best Western Plus La Mesa San Diego. Were conveniently located in East San Diego County, just off I-8, and minutes away from SDSU, Grossmont Shopping Center, Grossmont Hospital, Downtown La Mesa, El Cajon and San Diego International Ai show more

Pets not accepted
Check-in & Check out15:00:00 | 12:00:00
9550 Murray Drive, La Mesa, California, 91942-3924, United States

Reviews of Best Western Plus La Mesa San Diego

Traveller Overview:
4.0 Rating: 425 reviews
Excellent 53%
Very Good 24%
Average 10%
Poor 4%
Terrible 6%
Rating

mariapN6605GH, wrote review 22/11/2020

Peaceful stay with great staff!

I was pleasantly surprised by how nice my recent stay was at the Best Western in La Mesa. It's an older building, but my room provided me everything I needed and was very comfortable. The front desk... more

Rating

aygallo, wrote review 06/07/2020

business

it was one of the best and cleanest hotel i have stayed at this year. we had a small problem with the plumbing but maintenance was up to fix it within 10 minutes, very impressed. i would stay here aga... more

Rating

aflores4089, wrote review 29/06/2020

Best Western Stay in La Mesa

This place was clean, staff was friendly and everything was local. Was greeted with smiles from everyone. First time staying and enjoyed it. Definetly will recommend to family and friends. Will return... more

Rating

Lacey-Nicol, wrote review 17/06/2020

This place is a JOKE

This place is a joke I don’t recommend anybody staying here I was here with my family on a business trip with my husband as he worked right here in San Diego and I would book rooms for four days at a ... more

Owner Response
GMBestWesternLaMesa, General Manager at Best Western Plus La Mesa San Diego, responded to this review
Dear Lacey, First and foremost thank you for taking the time to share your feedback on TripAdvisor. While we understand your frustrations with the unfortunate issue you experienced we were sold out already for the date of your expected departure. We had attempted to contact you several times previously regarding late payment issues throughout your stay, but you had let us know that you had unplugged the in-room phone off the hook and were otherwise unreachable unless a member of our staff came and knocked on your door. Working in hospitality, we do try to be very understanding of our guests and their needs, however, it is hard for us to anticipate when a guests' final departure date would be if they are not proactively communicating their needs to the hotel to ensure that a room is available to extend day of. In this unfortunate situation we were already sold out by the time you anticipated needing to extend at 9AM the morning of check-out after we had notified you of the hotel's status for that night. We tried to be more than fair in letting you know with enough advance notice that morning and allowed for a later check-out to accommodate your need to transport the 6 full carloads of items and belongings being stored in your guestroom. Our staff assisted with providing both bell carts and a laundry blue cart to assist in loading your belongings from the room as the total time it took for you to fully be out of the room was about 3 hours + with your final departure around 3PM (which is our normal guest check-in time). We tried to be fair in not charging a half day charge for the extra time it took for you to leave the hotel as well as not charging for a deep cleaning fee for the nail polish damages our Maintenance had to remove from the balcony tiles. Also, at no point did we state that you needed to sit outside at the curb with your four young children and at one point we even had our Housekeeping Manger walk out to suggest coming inside out of the sun and that you were welcome to sit in our breakfast room while you waited for your husband to return from one of several trips back and forth throughout the afternoon. We of course are understanding of the safety of small children and were very concerned every time you would walk away or left them alone and unattended near the road to pack or move your belongings. I believe if you take an opportunity to read our other reviews we try to treat all of our guests with compassion, kindness, and respect. I am sorry if your reaction to the situation made you feel that our management treated you otherwise.
Rating

Nomad28309333716, wrote review 09/06/2020

Disappointed

We have been travelling to this area for 15 years and watched the renovation happening when Best Western took over management. This was the first opportunity we had to stay at this property since the... more

Owner Response
GMBestWesternLaMesa, General Manager at Best Western Plus La Mesa San Diego, responded to this review
Dear Joan Cochrun, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations with regards to the issues you experienced during your stay. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We take matters of guest service issues very serious and when watching back the hotel security camera of your check-in I did note that our staff agent seemed friendly and even made sure to thank you for being one of our loyal Platinum rewards members notating your elite status specifically at check-in. Was it perhaps confusion of another Best Western hotel or Front Desk experience during your stay that contributed to your overall impression of our staff as being rude? I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.