We arrived an hour after the posted check-in time of 3:00, and were asked to come back in a half-hour.
There were no towels in the room, which we didn't discover until later that night, and they didn't have anyone available to bring us some, so my son went to get them. They gave us two towels, two washcloths and a hand towel for the three of us. We eventually got more when the room was cleaned.
Even though we left the room by 9 a.m. most days, there were two days where our room wasn't cleaned.
The COVID-style sack breakfast was disappointing, to say the least. The hot breakfast on day one was a Jimmy Dean microwave sandwich. Nothing else. On most mornings, the hot option was already gone by 8:00. The cold option was either a weird cupcake/muffin or a Danish, squeeze applesauce and a yogurt. On a few mornings, even that was already gone. The kids' breakfast was a cup of cereal, applesauce and a yogurt; however, if you asked for chocolate milk to drink, they wouldn't give you milk for your cereal. No plates provided to microwave the sandwiches, so we ended up using the brown bags. After a year of this, you would think they would have some sort of system. And with Costco being just over the hill, there's no excuse for constantly running out of food.
We were originally scheduled to check in on a Saturday, but had to push it to Sunday, due to a medical emergency. The front desk told us it would be no problem, which it wasn't, until we realized at the end of our stay that they had pushed our entire reservation back a day, and we were charged for an extra night on the back end (which explains why we didn't get to do the quick checkout). The front desk person didn't say anything about us presumably checking out early, and we weren't given a receipt. We didn't realize the mistake until the charge hit our credit card several days later. I contacted the hotel and they refunded us fairly quickly.
The room itself was decent, although the freeway noise was pretty loud, even with the A/C on. The staff, for the most part, were reasonably friendly, if not overly helpful. It's conveniently located right next to the freeway and just over the hill from a major shopping center with lots of restaurants.
It's by far not the worst place we've ever stayed, but a few customer service oriented tweaks (like having ample breakfast for all, every day), making sure rooms are clean and stocked, and having rooms ready on time for weary travelers would have gone a long way toward making us want to stay there again. less