Best Western Plus Krakow Old Town

Overall happy with our stay however double rooms very small with limited space. Our flight was cancelled and we needed somewhere to stay quickly. It wasn’t cheap and we needed 2 rooms but we were accommodated. Breakfast was reasonable depending on what time of the morning you arrived. I would stay there again less

I visited be hotel to celebrate my 40th birthday and it was amazing from start to finish! The hotel is 5mins walk to the main square with everything you need to eat, drink and explore! It’s also right next door to a supermarket which we bought alcohol , Waters and chocolates and kept them in the fridge in our room which was ideal. It modern and spotless and the staff all work so hard and very friendly nothing was a problem. When we arrived there was 2 gentleman on reception and straight away the room was ready and we where told about the bar and breakfast areas and WiFi codes and asked if we need anything else. The room was large and modern for 2 adults and a 4 year old we had lots of space. It was a special touch we had balloons and wine in the room for my birthday, this made my stay so special. We had amazing views and of the park at the front of the hotel and it was such a comfy sleep with soft pillows. The bar area is small but ideal for families and couples and prices are great and a big TV and music on. The breakfast area was large and very clean and hard working staff. Always hot food and lots of choice from full breakfast, lots of cereals, meats, yoghurts, toast , fresh bakes and fruit and definitely sets you up for the day. This was my second visit to Krakow and will be returning to this hotel. We loved the Christmas decorations and music and how modern and sleek the hotel was and the staff made our stay perfect thank you x less

Came for 3 nights with my 15 year old daughter Couldn’t fault this hotel in anything, location was perfect 5 mins in one direction to the square and 5 mins in other direction for castle. staff we’re lovley and room was nice comfortable and spotless, enjoyed the breakfast plenty of choices. Hotel booked my tours for me which was great too. Really enjoyed Krakow beautiful city. less

I have been told to avoid staying in an 'American hotel' when in Europe. BW Plus Krakow is the reason I will always try to remember this advice. Even when I checked in, the staff just didn't seem as hospitable as a One Star hotel in the States. There was an issue with my reservation and they said I need to find another hotel. I proceeded to get online and look. After a while, one of the staff came over to the waiting area and offered to try to find a hotel but she said the one next door was booked. I said thank you. I think they felt sorry for me because I had sprain my ankle the night before and limped like an old man. It was funny the way a couple of people on holiday asked if I was Ok, but the staff took their time to offer any assistance. I had found one when another older staffer yelled across the lobby, "Do you want to stay here?' Duh. Customer service is not lacking in this dump. Instead of limping out, i decided to take it, even though it was twice the price. When I asked about this price gauging, the older employee said ' we have to add 20 percent because it is our last room'. I am sure the employees of this place would shake down their mother and I paid more than 20 percent more. I got the smallest efficiency room I have ever had. All motel6 and super8 hotels are much preferable. The room was small and loud. The bathroom wasn't much bigger than one on an airline The free breakfast was the worst I had in poland. Tried to get some laundry done on the friday i arrived but the kid at the desk said it wouldn't be back until monday afternoon... after my flight left...chalk it up for bad weekend, i guess. The manager, Michael Wilkey, has some work to do with this place. less

Excellent hotel. Very near Christmas Market. Close to a tram stop which was very convenient to transport us to Jewish quarter. Breakfast was of a very high standard including hot choices. Evening meal in restaurant was very good and value for monet less