Not the best Best Western
I have been told to avoid staying in an 'American hotel' when in Europe. BW Plus Krakow is the reason I will always try to remember this advice. Even when I checked in, the staff just didn't seem as... more
I have been told to avoid staying in an 'American hotel' when in Europe. BW Plus Krakow is the reason I will always try to remember this advice. Even when I checked in, the staff just didn't seem as hospitable as a One Star hotel in the States.
There was an issue with my reservation and they said I need to find another hotel. I proceeded to get online and look. After a while, one of the staff came over to the waiting area and offered to try to find a hotel but she said the one next door was booked. I said thank you. I think they felt sorry for me because I had sprain my ankle the night before and limped like an old man. It was funny the way a couple of people on holiday asked if I was Ok, but the staff took their time to offer any assistance. I had found one when another older staffer yelled across the lobby, "Do you want to stay here?' Duh. Customer service is not lacking in this dump. Instead of limping out, i decided to take it, even though it was twice the price. When I asked about this price gauging, the older employee said ' we have to add 20 percent because it is our last room'. I am sure the employees of this place would shake down their mother and I paid more than 20 percent more.
I got the smallest efficiency room I have ever had. All motel6 and super8 hotels are much preferable. The room was small and loud. The bathroom wasn't much bigger than one on an airline The free breakfast was the worst I had in poland. Tried to get some laundry done on the friday i arrived but the kid at the desk said it wouldn't be back until monday afternoon... after my flight left...chalk it up for bad weekend, i guess. The manager, Michael Wilkey, has some work to do with this place. less
Escape54527412755, Manager at Best Western Plus Krakow Old Town, responded to this review
I am sorry to read about such an unbelievable incident and I can't believe that it happened in our hotel.
This behavior is unacceptable and I will certainly conduct a thorough interview with employees and the all consequences will be learned. We apologize for any inconvenience caused by this situation. I would like to inform you that a person with the given name /Michael Wilkey/, does not work at our hotel.
With best regards