I cannot say enough good things about ALL aspects of our stay!!! We were met at the front entrance by a staff member checking temperatures, but COVID measures were evident throughout. From masks being worn, to the constant disinfecting, the staff is serious...including the casino staff wiping down chairs and machines as soon as a guest stood up. The restaurant provide great food at a good value. Guests who stay, receive a breakfast voucher that can be used on specific items at no cost, or may receive a deduction off their meal. The food all around was excellent, and the staff is very good! The casino has an incredibly generous reward program. Guests can take receipts from either hotel stay, meals, or purchases, and have that money applied to their rewards! After 3 nights we left with sweatshirts, and free play! I had heard the casino was tight (here are only slots and no video poker) well we hit for a couple grand in one night, and continued to win while we were there. The drink service in the casino is also excellent. The hotel and it's grounds were very clean and well kept. We stayed in a junior suite. The fireplace was a great touch! Our room also had a balcony which allowed us to enjoy the Kootenai river, the loons, and the bald eagle that stopped by to fish. Our bed was comfortable, the TV options were nice, and the amenities were appreciated. My only complaint was the separate room for the toilet and the shower. It was a little tight. All of the staff were friendly, cordial, and very helpful. I hope to make it back here again! less
Tom Turpin, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to share with us your recent experience at our facility. I am happy to read you had a great stay and everything was to your liking. Our team is very proud of our facility and I will be sure to pass your comments on to them
Thanks again for staying with us and we look forward to seeing you here again in the near future.