Needs to be updated...
03/02/2018 brynamom, Spokane, Washington
Hallway carpets and beds need to be replaced. Bar/lounge are chairs are over 20 years old and are dirty. Food is good in restaurant. Front desk staff needs to interact with customers better. I stay... more
Hallway carpets and beds need to be replaced. Bar/lounge are chairs are over 20 years old and are dirty. Food is good in restaurant. Front desk staff needs to interact with customers better. I stayed at this location when it was fairly new decades ago. It was considered ver nice at that time. However, it seems that that only thing they have updated since then is the casino gaming area. less
KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Dear Bryan Morris,
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I want to share with you that starting in April, our facility will begin a remodel that will consist of a complete remodel of the Springs restaurant and lounge including carpet, chairs, tables, wallcovering and lights. The Guest rooms in the original section (which you stayed in) will also be remodeled and replaced with new carpet, casegoods, lighting, wallcovering and chairs. On top of those items, the main building will have a face lift as we add alcoves along the front area which will enhance the outside look and also provide additional space. Other areas that will be remodeled is the Spa area, business area and pool area. We are excited about this remodel and you are actually one of the first Guests that I have shared this with.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 208-267-8511.
Best Western Plus Kootenai River Inn Casino & Spa