Good hotel, great room, casino has smoking which I hate
08/10/2019 Palousegal2017, Spokane, Washington
I was in Bonners Ferry for an overnight and booked at the Best Western just needing a place to stay. First the good, the room was great. Spacious, two tables very comfortable chair, great shower, ve... more
I was in Bonners Ferry for an overnight and booked at the Best Western just needing a place to stay. First the good, the room was great. Spacious, two tables very comfortable chair, great shower, very comfortable bed. The front desk staff was friendly and helpful. Breakfast is included and you can order a number of things off the “included” menu or get a discount off the regular menu. Since eggs, hash browns, bacon and toast were included I had no need to look elsewhere. The location is easy in and out and has river views. Next the not so good, this also has a casino so entering the building to check in the smell of smoke is strong. I cannot stand smoke so asked first if smoking was allowed in the sleeping rooms, it is not, so I stayed. The smoke was the only problem, yet it is a big one for me. less
KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for sharing with us your comments on your recent experience at the Kootenai River Inn Casino and Spa. I appreciate hearing from our Guests.
I want to apologize for the excess smoke you experienced in the lobby. We will look into our smoke eliminating system to see if there are any issues with the unit. Thank you for sharing this with me.
I also want to thank you for your comments on the remainder of your stay. I will be sure to pass your entire comments on to our team.
Thanks again for staying.