We stayed at this hotel as part of an overnight spa break, we were politely greeted when we arrived and this level of service continued during our stay.
We had upgraded to a Master Bedroom and were so pleased we did, it was one of the nicest and biggest hotel rooms I have ever stayed in. It was located on the ground floor at the furthest end of the hotel, with a garden view and faced in the direction of the restaurant.
The room had a massive bed with 6 pillows and 2 cushions on it. Whilst you sunk into it, I thought it would be too soft but I slept well. There was a table with 4 comfy chairs, flatscreen TV on unit, desk and wardrobe (with ironing board, iron, fan and extra bedding, luggage stand).
The drinks area had lots of teas / coffee, Aero hot chocolate and Border biscuits, a nice touch.
The bathroom had shower over the bath, body wash, hand wash, bath salts, shower cap and soap. The bathroom was in good condition - no chipped tiles or lime scale / marked tiles.
Another plus to the room was the doors opening out to a patio area with 2 seats and lovely views of the garden. Very impressive.
We had afternoon tea in the lounge bar which was very tasty. Warm scones with a generous portion of jam and cream. The tea was nice too.
The lounge bar has ample seating areas from formal set tables to comfy chairs. All parts of the hotel I visited were clean, even the lounge toilets (sometimes these can be dirty or run down and let a hotel down, but not in this case)
We dined in the Brasserie in the lounge bar in the evening and our meal was delicious. We were served warm bread rolls whilst we waited for our main courses. I had mushroom pasta and my boyfriend the gourmet burger. We also had desserts - I had Eton Mess and my boyfriend had the brownie with ice cream. The staff serving us were very friendly and efficient, we did not have to wait long for our food.
It was lovely to be able to sit outside our room in the evening, plus being able to sit on comfy chairs in the lounge area of our room was also very nice.
Breakfast is served in the lounge bar, there was a very good selection on the menu - cereals, cheeses, fruit, cooked breakfast, bread, cooked breakfast, yogurt. Certain items like porridge or poached eggs can be cooked to order.
We really enjoyed our stay, I didn't want to leave and would've been happy to stay longer as we had such an enjoyable experience. I cannot find anything negative about the hotel (most unusual for me!) and I would highly recommend a stay here if you get the chance. less