Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites

3484 Polynesian Isle Boulevard, Kissimmee, Florida, 34746-4654, United States
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Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites

Welcome to the Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites. Our smoke-free hotel offers free full hot breakfast buffet, free scheduled shuttle to all three major theme parks, free high-speed Internet, and 24-hour business and fitn show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites

Traveller Overview:
4.0 Rating: 191 reviews
Excellent 52%
Very Good 25%
Average 10%
Poor 3%
Terrible 7%
Rating

jberry1st, wrote review 17/03/2020

Stay away

Check in and check out was a pain...took them so long to find me in the system to check in and check out was even more annoying said I needed to pay I told them I paid for 15 nights and I need to leav... more

Owner Response
Jerre L, Guest Relations Manager at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
We are sorry to hear about your experience. Different channels for reservations have different requirements on payment. Unfortunately will not know until we pull up reservation. We also need the credit card at check in for verification and deposit. Our front desk staff try and works with all guests.
Rating

deniseR5735MO, wrote review 15/03/2020

Average

Location is great. Hotel has been refurbished so looks great but is still an older facility. We stayed 6 nights. By the third day, we noticed musty smell in room. Walls are very thin but hotel was n... more

Owner Response
Jerre L, General Manager at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
The hotel was recently remodeled. Please let the front desk know if you are dissatisfied with something in the room so we can look for a different room for you. The pool is heated enough for a comfortable swim. If it is in the mid 80's the pool should be comfortable.
Rating

gja50, wrote review 15/03/2020

Excellent base for Disneyworld visits

Great hotel, spacious clean rooms, large beds and a hot breakfast provided free. Staff very helpful. The hotel provides a shuttle for guests to the Disney attractions and collection - major saving on ... more

Owner Response
Jerre L, Guest Relations Manager at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
We really appreciate your review of the hotel.We want you to feel like you are at home and will do our best to provide a comfortable setting. Our guest shuttle is always available to get guests to the front entrance for a hassle free visit to Disney World. We look forward to your next stay.
Rating

lenart349b, wrote review 12/03/2020

Great experience

Miriam at the front desk was great! She accommodated my large family and even gave us a complimentary upgrade. I was very grateful. My room was across from the laundry room, which was perfect for... more

Owner Response
Jerre L, Guest Relations Manager at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you so much for your wonderful review. We pride ourselves on our Front Desk staff. We are here to help to make your stay as comfortable as possible. Glad the laundry room was so close. It can be a an important part of a vacation..
Rating

Linda W, wrote review 10/03/2020

Very clean, comfy, nice/helpful team!

We spent two nights here while visiting in the Orlando area, not for parks. This was a lovely BW Plus, attractive outside and in. We were checked in by the lovely Miryam who surprised us by upgrading ... more

Owner Response
Jerre L, Guest Relations Manager at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thanks so much for recognizing Miryam and Shelton at the front desk. We are here to make your stay as comfortable as possible., The hotel was recently remodeled with quality amenities. We look forward tou your next stay.