NOT a PLUS
Everyone was friendly, things were clean, bed was comfortable - this is a solid 2 star motel, but I recently stayed at another Best Western Plus property (accenting the "Plus" here as it seems to be t... more
Everyone was friendly, things were clean, bed was comfortable - this is a solid 2 star motel, but I recently stayed at another Best Western Plus property (accenting the "Plus" here as it seems to be their attempt at rebranding nicer, renovated properties), and this definitely disappointed.
I was starting to open my searches more broadly to Best Westerns thinking the "Plus" designation meant closer to 3 stars (think Holiday Inn Express), but this is far below that level of quality in terms of design.
Only 2 complaints: Perhaps this is expected with Best Western PLUS properties, but is the motel structure (exterior access) a core feature of PLUS properties? Second, the pool was loud and PACKED - at least 75 people in the smallish area. I wouldn't be surprised if locals are using it as many people seemed to be connected (unless it was a big traveling group). Lots of teenagers, clearly parking next to the pool (going to their cars), etc. I'm not super particular, but this is during COVID times (side note), with absolutely no social distancing, precautions, etc. I'm cool with it, but surprised that the hotel is. less
bwkingsinn, General Manager at Best Western Plus King's Inn & Suites, responded to this review
Thank you for choosing our Best Western Plus property while traveling. We are sorry to see your stay with us was less than perfect. Best Westerns properties are individually owned and operated. No matter outside corridor or inside it is the amenities that are offered that make the difference between a (Standard, Plus, Premier.)
Yes, we are 3 star property and are inspected by Best Western, AAA and others to hold this rating.
I am sorry the pool was noisy. Yes, we did have several groups here this last weekend with baseball tournaments in town. They were all together and did not mind being near each other. We do recommend guests practice social distancing but can not force people to do so.
We do not rent to locals so I assure you the guests that were here were not local.
We do appreciate your business and hope to make things up to you the next time you are coming to Route 66 Kingman.
Please call me direct when you are planning your next trip 928-753-6101.