If you have standards - do not stay at this hotel
07/11/2019 sarahsiddiqi, Sydney, Australia
I cannot tell you how TRASH this hotel is. The room was big and fine but half of the lights did not work, service was pathetic. Room service was inedible and was so bad - we ordered a club sandwich ca... more
I cannot tell you how TRASH this hotel is. The room was big and fine but half of the lights did not work, service was pathetic. Room service was inedible and was so bad - we ordered a club sandwich cause we thought it was the safe option but Best Western Plus Khan hotel managed to screw that up too! We put the half eaten food outside the room at night and when we had to leave the room in the morning it was still there! We thought it was only us that hated the food but we saw other rooms dump their less than half eaten food outside their rooms and again the food wasn’t cleared until the next day!
Housekeeping in this place is a joke - the sheets weren’t changed, the bins were not emptied, the bed cushions were put on the floor rather than on the bed, dirty towels weren’t cleared. We told reception and then they asked us for photos because they didn’t believe us and we said nope send someone up to see - the head of housekeeping came and then fixed it all BUT then the next day the same thing happened again! Housekeeping in this place is T R A S H.
Oh and how can I forget the lovely breakfast! There was nothing worth eating! We went there the first day and ended up eating almost nothing cause everything tasted bad so the next 2 days we went outside to have breakfast. As a bonus, there were also pigeons inside the indoor breakfast area!
Last but not least - the wifi did not work! We called them to say that and they sent someone up who said it was an iPhone problem but then my mother had Samsung so she’s like it’s not working on mine too and I don’t have an iPhone? And then he said something in Turkish and went off. Then I called again and said ??? Then the bellboy and that so called IT guy came and apparently connected the wifi on our phones but it did not work at all - we had to use mobile data during our stay! The next day I called again and said I need the wifi to be fixed and they fixed the router and said it was fixed but it still did not work! So I just gave up and we had to use our mobile data during our stay here.
To top it off - when we were checking out we called reception and asked them to send someone for the luggage and when that person came he looked at our luggage, rolled his eyes and sarcastically said something. The attitude of the staff in this place is mostly distasteful as well.
I am genuinely surprised by how this hotel is apparently 4 stars! It is not even worth 2 stars honestly. I’ve stayed in 3 star hotels which are MUCH better than this place.
Bottom line is - if you have standards and like to stay in a nice, clean and decent hotel, DO NOT STAY HERE.
P.S I’m attaching pictures of the dirty hotel room and how room service was left outside till the next day - the room service food wasn’t ours but it was someone else’s on our floor who like us, did not enjoy the food AT ALL and mind you, this food was kept in the hallway outside their room door till the next day! less