Best Western Plus Khan Hotel

My husband had some health issues while staying at the hotel. The reception manager and staff were excellent, I cannot praise them highly enough. We had great views over the city, the location was perfect for the restaurants and shopping. less

I wouldn’t recommend this hotel to anyone, NOT EVEN MY WORST ENEMY, the rooms didn’t have WiFi until we had to call the room service a million and get ourselves WiFi, really bad room service they wouldn’t even clean the room even tho we’d ask them daily. The staff was so rude and unfriendly that you’d feel like you have literally robbed a bank or something and you’re basically living in exile over there SO ALL IN ALL THE WORST EXPERIENCE OF MY LIFE less

The hotel is no way a 4 star. We checked in and the ac was not working. We were told it’s November so technically it’s winters so we have shut down the central air conditioning! They asked us to leave the balcony door open. We felt insecure and unsafe as we were on the second floor. The voices from the street kept us awake all night and the prayer sounds started at 5 o’clock in the morning. The room refrigerator was also not working as it had also been switched off! Then they have the temerity to charge for cold water and ice. When we complained to the manager she was very rude. She suggested that it was a policy to switch off appliances during off season. When we asked her to show where this was written she was unable to do so! I will never stay here again and hope that best western group takes serious note of this and does not allow this hotel to malign the name of the chain! The only reason I am rating it 1 star is because there is nothing worse to give! less

My wife and I stayed 9 nights in this hotel. Everything was as well as it has been during our previous visits. This time we stayed in a suite with two rooms. The wifi was not improved in the floors compared to our previous visit. However, we had in our room a separate modem, which improved the internet speed somewhat. The hotel was very clean. The buffet breakfast was as good and versatile as during previous years if not even better. less

Location: Located in the heart of the old town of kalecei and steps away from shops, restaurants and even the water/sea is not too far away(10 min). And also a plus for myself was that there was a mosque literally across the hotel, so it was easy to perform daily prayers there. Property: Good hotel, clean, staff is helpful and has a great spa. Gym however is not good. It's in the basement, no windows and no adequate equipment. Food: Very good breakfast and dinner buffet. Totally worth it, and better than any food you will find elsewhere in the area. Price: Rooms and food priced very reasonably for what you get in return My second time here and would definitely come back again. less