Not bad - Read more reviews than mine for a fuller picture.
Stayed here for 3 nights in one of the suites. I chose a suite because I was afraid of ending up in a tired, old, worn out room, (based on other reviewers experiences). I can say that the suite was of an excellent standard.
The suite: Clean, good furniture, lounge, stocked mini-fridge, complementary bottle of water every day. Good sized balcony with a view of the mountains if you stretch your head to the right, (mountains also viewable directly from the other windows in the room). Comfortable bed. Good air conditioning. Digital clock with alarm. A room key for each of us. Good shower. Good bathroom.
Only bad point about the room: The hotel is next to a mosque. So 06:30 is your wake up call whether you want it or not. The morning call to prayer sounds at this time for a few minutes. Otherwise, the room was very quiet with almost nothing heard from adjacent rooms. This may have been because there were few guests at this time of year, so I reserve overall judgement on the quietness of the hotel rooms at this time.
Swimming pool: Looking good and ready to go. But... closed and locked up for the winter season. A pity, because the sign says that there is no lifeguard on duty - so staffing isn't needed? It was warm enough for a swim, but, sadly, closed.
Massage Spa and Gym: No comment as we didn't use these.
Breakfast: Buffett only. The food sits for hours going horribly stale. There's a big selection of foods on offer - but don't eat the breakfast cereal as it's awful. It seems to be an ornament they bring out, each day, for breakfast, as nobody eats the cereal. I had to spit it out, was a seriously bad taste. There is a strong Turkish affinity for pastries - so you might enjoy those, if it doesn't interfere with your body weight, (all that flour). There's also a good selection of sweet foods and fruit. Failing that, have a toastie. Overall, for the high price, (not really untypical of hotels), I would seek out breakfast on the streets where there are innumerable cafes nearby.
Dinner: A rather small menu to choose from. The food was of average quality. The waiter didn't speak English and he wrote our order on a bit of tissue, as he had no paper with him. Food took about an hour to turn up. Alternatively, you could have the buffett. We didn't, because breakfast was so stale. The food will have been kept on the heat for several hours and gone stodgey.
Reception: A couple of the reception staff speak reasonable English. The conceirge spoke good English and was excellent. He worked like a machine, (in a good way), rushing around and helping people and answering the phone. Patrolling the street outside, hawking for incoming guests to help. He can be identified by his protruding belly and glasses. I should have got his name. He was very helpful and booked an excursion for us. He called our room, later, to let us know the time of pickup had changed. As we didn't answer in time, he put a letter under the door to our room. He deserves a cash bonus for his most excellent professionalism and work ethic. Hotel manager take note! less
Bestwestern07040, Genel Müdür at Best Western Plus Khan Hotel, responded to this review
Thank you so much for taking your time to leave a review. It is really important for us to hear your experience and impressions. That's the only way how we can improve our service every day a little bit more. Hope to see your again.
BEST WESTERN PLUS Khan Hotel