More 3 star than 4 star..
I stayed here recently with my family for a friends wedding, which is the second time I've stayed here, the hotel is located in lovely grounds situated a short distance from Sheffield city centre by c... more
I stayed here recently with my family for a friends wedding, which is the second time I've stayed here, the hotel is located in lovely grounds situated a short distance from Sheffield city centre by car or public transport.
Our room was OK and a cot was provided for our little one, however improvement is needed, the bathroom was tatty, worn and not very clean, not to what I would consider 4 star standards. Staff throughout the hotel were generally helpful especially associated with the wedding party, however service in the restaurant the following morning left a lot to be desired, firstly it took three attempts to have a high chair provided and one very rude waiter, secondly as with all hotels I review if the high chairs are dirty a point is deducted from my review, we as parents always clean high chairs after we have used them, we used two high chairs during our stay and both were filthy, at the wedding breakfast we had to insist that the chair was cleaned, which was carried out by a member of staff at the table during the wedding breakfast, the one provided at breakfast was disgusting and the staff did nothing as we cleaned it ourselves before allowing the little one to have breakfast. There's no excuse for this in any establishment, if I was presented a table in the restaurant in the condition of these chairs it would be considered unacceptable so why are the high chairs provided in this condition. A very disappointing experience during a fairly average stay. less