Bed uncomfortable, lots of traffic noise, fan not working in bathroom, squealing sound when water is turned on in shower, loud humming sound when AC/Heat unit turns on. Bright fire alarm light directl... more
Bed uncomfortable, lots of traffic noise, fan not working in bathroom, squealing sound when water is turned on in shower, loud humming sound when AC/Heat unit turns on. Bright fire alarm light directly over the bed. This was room 328. less
Jared Kildall, General Manager at Best Western Plus Kennewick Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
The bathroom fan does work however it is designed to be a constant running no sound system. Unfortunately the draw is low and doesn't keep up shower steam well. Many of the in room items were either removed or minimized for minimal contact reasons due to covid. A precaution for everyone's safety. These items such as the topper/bed sash, etc.. will be gradually returned back to the rooms while in phase 3. We do apologize for the issues you have experienced. Please see our internal survey response to you in regards to additional details. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.