Very Good Hotel
19/12/2016 Amy C, Post Falls, United States
My fiance and I were traveling home after visiting our parents over College Break. We stopped in Tri-Cities along our route. The Best Western Plus Kennewick Inn is a very nice hotel. The lobby was bea... more
My fiance and I were traveling home after visiting our parents over College Break. We stopped in Tri-Cities along our route. The Best Western Plus Kennewick Inn is a very nice hotel. The lobby was beautiful, the pool was large and our room was very comfortable. The only downside to it was that the staff were very quiet. They were friendly when I spoke to them, but it seemed like I had to go out of my way just to feel like I was being acknowledged. Now, I work in the hospitality industry, so I know how important it is to make your guests feel like they are wanted. However, it seemed like the staff didn't really care if we were there or not. Perhaps it was because I look younger than I am, but I just felt like they could have done a bit more to acknowledge that I was a guest and not a mere stranger passing through town. Overall, the hotel was great and very comfortable though. less
Jared K, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Thank you for your review of the Best Western Kennewick. We hope you enjoyed your stay and were able to take advantage of all we have to offer. We are very sorry for our lack of acknowledgement. Guest service is a priority and we will work to provide the recognition our guests deserve. I hope we can have the opportunity to take great care of you in the future. Thank you again and if you have any questions or if there is anything more we can do for you please feel free to reach out to us at any time!