Beautiful newer hotel....service lacking
26/09/2016 Jeff D, Valrico
I stayed here for 1 night on 9/22 during a business trip. When you walk into the lobby it is spacious and beautiful, with a restaurant/bar. Upon check-in I asked for a room upgrade, since Diamond me... more
I stayed here for 1 night on 9/22 during a business trip. When you walk into the lobby it is spacious and beautiful, with a restaurant/bar. Upon check-in I asked for a room upgrade, since Diamond members are supposed to get an upgrade if available. I didn't get one, nor did I receive a welcome gift. Basically no acknowledgment for my Diamond status. When I got to the room the first thing I did was connected my laptop, as I was under a time restraint for completion of a project. I was up on the 6th floor and got very poor wireless connectivity. It kept bouncing me off the internet and off of my VPN, which meant reconnecting every few minutes. This was frustrating so I called the front desk, told them that I was having connectivity issues and asked to change rooms. They apparently did not want me to change rooms and instead offered to bring me a cable. About 10 minutes later someone came up with a cable. That's fine but the problem with the cable is that it is only a few feet long, so I was stuck at the desk while I worked. When I'm working in a hotel room I like to be comfortable, either on the couch or bed, not confined to the desk. As for the room itself, it was nice. The bed and pillows were comfortable and the bathroom was fine. I don't particularly care for the pump soap and shampoo though. Overall it was an adequate stay. less
Edgar10398, General Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear Jeff D. Valrico ,
Thank you for writing a review about your stay and I am happy to hear your overall stay was enjoyable. We value our guest’s opinion and comments and we use them to improve our product and service. I appreciate the information you sent and please rest assured we’re already working on the issues.
Please keep us in mind for your next trip to Miami and I personally guarantee you will not be disappointed.
Edgar A. Sanchez
Best Western Kendall Airport Hotel & Suites
Miami FL, 33186