Best Western Plus Kelowna Hotel & Suites

2402 Highway 97 N, Kelowna, British Columbia, V1X 4J1, Canada
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Best Western Plus Kelowna Hotel & Suites

Located just ten minutes from championship golf courses, breathtaking beaches, museums, sports and more, the Best Western Plus Kelowna Hotel & Suites offers environmentally friendly lodging, a great central location with optimum value in premium gues show more

Pets not accepted
Check-in & Check out16:00:00 | 11:00:00

Reviews of Best Western Plus Kelowna Hotel & Suites

Traveller Overview:
4.5 Rating: 1529 reviews
Excellent 57%
Very Good 32%
Average 6%
Poor 1%
Terrible 1%
Rating

Jocelyn S, wrote review 19/01/2020

Do Not Stay if You Plan on Sleeping.

Hockey teams yelling and running up and down the hallways..playing hockey for hours. Two nights in a row. Even with calls to complain it continued. Who let's over 40 kids run all over the place una... more

Owner Response
bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear Jocelyn S, Thank you for providing your feedback regarding your stay with us. I'm truly sorry to hear that neighbouring rooms were causing a disturbance for you. As this is not a typical occurrence for our property and we typically pride ourselves on the comfortable stay our guest experience, I hope that you will be willing to try us again in the future. Please let me know if I may be of any assistance for your next stay in Kelowna. Kind regards, Mathew Zurbrigg Assistant General Manager agm@bwkelowna.com
Rating

tiffanyfseal, wrote review 18/01/2020

Very Mediocre Stay

Our reservation was booked for more rooms than booked for. The credit card to be charged and set up they could not use. When the room was booked it was confirmed that the card could be charged. Room w... more

Owner Response
bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear tiffanyfseal, Thank you for providing your feedback regarding your stay with us. I'm truly sorry to hear of the billing, cleanliness and service concerns you encountered during your stay. Please rest assured that your feedback has not gone unnoted as we will be using your feedback as a teachable moment with our teams to improve our service in the future. If afforded the opportunity, could you please connect with me as I would like to connect with you to gain more insight into your stay. Until then, I look forward to the opportunity to speak with you. Kind regards, Mathew Zurbrigg Assistant General Manager agm@bwkelowna.com
Rating

Charlie B, wrote review 18/01/2020

Good service, fair price

Competent staff, and hot coffee/tea available upon arriving on bone chilling afternoon. Great pub food directly across from the lobby. Staff also provided a box breakfast as we were taking the early... more

Owner Response
bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear Charlie B, Thank you for your great review of our property. We're happy to hear that you had such an enjoyable experience in our pub and with our breakfast to-go option. We look forward to welcoming you back for your next stay in Kelowna. Warm regards, Mathew Zurbrigg Assistant General Manager
Rating

suef140, wrote review 16/01/2020

Nice hotel desk clerk needs customer service skills

Staying the night for appointment in Kelowna. Room is very nice, separate bedroom and living area. Very clean. On arrival the desk clerk could see that my husband was having difficulty walking. We w... more

Rating

BrendanR_13, wrote review 08/01/2020

A Good Place to Spend a Night

Flew in late to Kelowna and overnighted at the Best Western prior to heading to the Silver Star Ski Resort the next day. We had stayed here on a previous trip and were happy with our stay so we decid... more

Owner Response
bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear BrendanR_13, Thank you for providing us with such a great review of our property. We're truly happy to hear that you had such an enjoyable stay and trust your experience at Silver Star was just as fantastic. We appreciate your loyalty and look forward to welcoming you back for your next stay in Kelowna. Warm regards, Mathew Zurbrigg Assistant General Manager