Best Western Plus Kelowna Hotel & Suites

2402 Highway 97 N, Kelowna, British Columbia, V1X 4J1, Canada
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Best Western Plus Kelowna Hotel & Suites

Located just ten minutes from championship golf courses, breathtaking beaches, museums, sports and more, the Best Western Plus Kelowna Hotel & Suites offers environmentally friendly lodging, a great central location with optimum value in premium gues show more

For meetings and events enquiries please call 0844 387 62 40

Pets not accepted
Check-in & Check out16:00:00 | 11:00:00
2402 Highway 97 N, Kelowna, British Columbia, V1X 4J1, Canada

Reviews of Best Western Plus Kelowna Hotel & Suites

Traveller Overview:
4.5 Rating: 1574 reviews
Excellent 57%
Very Good 32%
Average 6%
Poor 2%
Terrible 1%
Rating

Dan8797, wrote review 27/09/2020

Try another Best Western!

Way over prized. Does not feel like your regular Best Western and we have stayed in allot of them. Asked for wine glasses and they were filthy. I believe that there are to many residences in that hote... more

Owner Response
General Manager, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dan8797: thank you for your review after your stay with us in Kelowna at the Best Western Plus. Its eem nt all was it should have been, and even as it usually is ! I am sorry about that. There is no excuses for dirty wine glasses and I will make sure that this is followed up and not allowed to happen again. I am not sure what you mean by having too many residences, we only have guest bedrooms and these are available to all who wish to stay in beautiful Kelowna and the Okanagan ! I hope that we restore your faith in us again soon and that we can show you a much better time. Stephen.
Rating

LLHH, wrote review 15/09/2020

Had been my goto place

This had always been my goto place in Kelowna for many years and I continue to hold diamond select status. I arrived at 3.20 for check in and was told my room wasn't ready. I was also told checkin was... more

Owner Response
General Manager, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
LLHH: Thank you for your review; I am so sorry that we let you down this time. Your membership status is important to us and we obviously could and should have done better . It is sometimes hard to get specific rooms back for an earlier check in , but the way it was handled did not reflect our usual approach here at the Best Western Plus in Kelowna. I apologise for this slip form the normal care and attention that we pride ourselves on giving. I hope that this will not deter you from returning , when I know we can and will do better. If so please don't hesitate to contact me, Prisha who runs the desk or any of us, we will make your next stay as good , if not better that it should be . Thank you again, Stephen
Rating

jamiesM9879CJ, wrote review 15/09/2020

Excellent Stay!

Whenever I come to Kelowna, I always enjoy my stay at the Best Western. I like the location, close to restaurants, easy to get downtown if needed, rooms are always clean and staff are beyond exceptio... more

Owner Response
General Manager, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
jamiesM9879CJ: Thank you so very much, Kelowna is a beautiful place and we at the Best Western Plus try our hardest to give you a great experience every time. I love that the team look after you so well and very much appreciate your kind words. See you again soon I hope ! Stephen .
Rating

Jennifer B, wrote review 09/09/2020

Friendly staff and clean room

The hotel and room was clean. The room had used furniture that could be upgraded but the bed was comfortable and clean. Good coffee and a bar fridge for our convenience. The 97 Pub next door was for h... more

Owner Response
General Manager, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Jennifer B : thank you so much for your review. It seems that you had a nice stay. We were about to renovate and replace guest room furniture just before Covid struck, all of our supplies are stuck in the docks! So I am sorry that this has been delayed ! Glad you loved the Pub 97 though , it is quite the Kelowna landmark and serves some really good food and some great artisan and local beers and wines. I hope we see you again an soon! Stephen.
Rating

Melpiglrt, wrote review 01/09/2020

Ok stay

Passing through on my way to Kamloops and stopped in beautiful Kelowna. Hotel appeared clean but could work on more detail. Staff ok could have been more welcoming but it was busy. Some areas outside ... more

Owner Response
General Manager, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Melpgirt: Thank you so very much for your review, sounds like a great trip that you're on ! I am sorry though that we could have done a little better on detail, we do try very hard to cover all bases and of course offer a warm welcome. Thanks to your feedback I am sure we can and will do better . I hope the rest of your trip was wonderful for you. Stephen