Another great stay!
18/04/2017 Hank B, Salmon Arm, Canada
Had a 2 night mini vacay in a 1 bedroom suite and really enjoyed our stay. The room was spotless and well-appointed. Check-in was effortless even though it was a busy long weekend. The only problem we... more
Had a 2 night mini vacay in a 1 bedroom suite and really enjoyed our stay. The room was spotless and well-appointed. Check-in was effortless even though it was a busy long weekend. The only problem we had on the first night was the HVAC didn't work and it got quite warm which caused a loss of sleep. The next day we went to the front desk and they sent someone to check into it. Apparently there is a sensor/switch on the balcony door which if not properly closed the HVAC shuts down. We never used the balcony door so it must have been the prior guests. Maybe housekeeping should make it part of their routine to ensure this door is properly closed to avoid sleepless nights for the next guests? The included breakfast buffet was quite good and we enjoyed it. Would definitely return to this property, unlike the absolute dump in Penticton that bears the same name. less
RosemaryPaterson, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you very much for your terrific review. I truly appreciate your comments and apologize that the balcony door was not checked and locked by housekeeping...that is part of their routine and I will take this opportunity to remind them not to forget this important step.
I am pleased that you enjoyed all other aspects of your stay with the suite and complimentary hot breakfast buffet, and thank you for your loyalty in choosing to stay with Best Western.
Thanks again and we'll hope to see you again on your next visit to Kelowna.
Rosemary Paterson, General Manager
Best Western Plus Kelowna Hotel & Suites