Best Western Plus Kelly Inn & Suites

4915 Southgate Drive, Billings, Montana, 59101-4668, United States
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Best Western Plus Kelly Inn & Suites

Visitors en route to Yellowstone National Park choose this hotel because of the spacious, comfortable rooms and western hospitality.

Whether youre in town on business with the Bureau of Land Management or Mark Rite Lines, headed to shop at C
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Pets not accepted
Check-in & Check out16:00:00 | 12:00:00
4915 Southgate Drive, Billings, Montana, 59101-4668, United States

Reviews of Best Western Plus Kelly Inn & Suites

Traveller Overview:
4.5 Rating: 1082 reviews
Excellent 71%
Very Good 20%
Average 4%
Poor 1%
Terrible 2%
Rating

372jerrym, wrote review 23/07/2021

Billings

Main complaint - Best Western is taking advantage of the built up demand of the false shutdown mandates last year to overcharge and make more money from the public. But the other chains are doing like... more

Owner Response
Maria Johnston, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for letting us know how your stays with Best Western have been. We are sorry that your last stay with us wasn't as nice and relaxing like it should've been. We hope you will give us another chance to provide the quality of service you and all our guest deserve. Thank you once again.
Rating

Seaside217645, wrote review 12/07/2021

Super clean & decorated wonderfully.

The staff was so friendly & cheerful. This is our favorite place to stay when traveling through Montana. The rooms are impeccably clean and everything is in good working order. It's a very pleasant ho... more

Owner Response
Maria Johnston, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We are glad to hear that you stay with us when in town. Thank you for your business and comments, we appreciate your feedback. It lets us know how we are doing, if we need to improve in a certain area. We hope to see you in the near future. Once again thank you for being a loyal guest at our hotel.
Rating

137pattyn, wrote review 11/07/2021

Clean and Friendly Hotel to rest your head

We spent two nights here on the way to Yellowstone. What a beautiful hotel. Heavy wood pillars and carved bears along with a huge fireplace welcome you at the entrance. The bear theme continues in ... more

Owner Response
Maria Johnston, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We are happy to find out that you had a great stay with us and that you liked our hotel. Thank you for your business and comments we appreciate the feedback. It lets us know if we are doing a great job at all times or if we need to improve in a certain area. We hope to see you in the future.
Rating

wd632021, wrote review 09/07/2021

Great Property

Ample parking (I had a U-Haul with car tow trailer, and their lot was able to easily accommodate me. Hotel staff was all very friendly and helpful. Property was near restaurants (quick driving dista... more

Owner Response
Maria Johnston, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for letting us know how your stay with us was, we appreciate your business and comments. We are very fortunate with the location of our hotel. Hopefully you were able enjoy our hot breakfast and our evening cookies. Hope to see you next time you're in town.
Rating

ChrisW9102, wrote review 05/07/2021

Don’t stay with dogs on July 4th

I was ok with everything until the fireworks started. I took my dogs out knowing they could only be out for just a second to take care of business only to find out the outside door doesn’t work. I had... more

Owner Response
Maria Johnston, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for letting us know how your stay was, we appreciate your business and feedback. We are very sorry that you had a bad experience at our hotel. We hope your dogs are fine. We hope you will give us another chance to provide the service that you and all our guest deserve. Once again please accept our sincere apologies for the inconvenience you went through during your stay.