The Good, The Bad and the Ugly
04/11/2018 Poppenlander, Seattle, Washington, United States
There were some things I really liked about this hotel. For one, the breakfast was quite good and because it was hosted in the hotel's restaurant, there was plenty of seating. The staff of the hotel... more
There were some things I really liked about this hotel. For one, the breakfast was quite good and because it was hosted in the hotel's restaurant, there was plenty of seating. The staff of the hotel was also quite friendly. The hotel has had what appear to be some recent updates, but I found the decor choices to be inconsistent. In the rooms, there is a lot of dark wood (or faux wood), which creates a rich, but sometimes gloomy aspect. The hallways and lobby have brighter colored furniture and carpets, but the patterns and styles seem very trendy; I imagine that some of these things will look quite dated in a few years. The room was not dirty, but not immaculate either. Some of the worse elements included pretty weak wi-fi and some places in the hotel that felt like they were in disrepair (e.g. the back staircase was scary in the way that it creaked when you walked up it). It's also worth noting that although the staff was friendly enough, I didn't always find them professional. I connected with a friend for dinner while in Omaha, and when she came to meet me in the lobby, the front desk clerk and a friend were busy gossiping and chatting. A few four letter words were used, personal details shared, etc. I don't care what people talk about in private, but I didn't think such a conversation was appropriate in front of a guest of the hotel. less
Kellyinn, General Manager at Best Western Plus Kelly Inn, responded to this review
Thank you for taking the time to post a review about your recent stay at the Best Western Plus Kelly Inn Omaha. Glad you enjoyed your stay, breakfast, sorry about the issue with the staff, thanks for sharing. We really appreciate You! Thanks for choosing to stay with us and let me know if I can be of assistance to you.