Best Western Plus Kelly Inn

I took my three young kiddos to Omaha and chose this hotel primarily for the pool. The pool was very warm and my young kids had a lot of fun. So that part was great. However, on the afternoon we were there, a strip of wallpaper let loose on the wall and fell down covering my son (while he was napping) and his pack n play in plaster and dust. I reported this and they had maintenance look at it and he determined we needed a new room so they gave us the next room over. They didn’t offer help moving or a discount or anything. My cousin actually advocated for us that we should get a discount so then they ended up giving us $30 off the one night. The manager was not super friendly or accommodating. I much preferred to deal with the other worker as she was more sympathetic and friendly. less

Do all Best Westerns have a mask policy in public areas that they do not enforce? For a lodging that says masks must be worn in the public areas, they certainly did not nor did they enforce this mandate. My daughter and I were very disappointed in the COVID safety precautions. The evening front desk person was wearing a mask, but one of the morning persons was not. A cleaning person also was not wearing a mask. The guests going to and from the pool and in the reception area were not wearing masks. I will not stay at this motel again as they do not comply with the COVID mandates, even though this is stated in their list of precautions. less

The staff was beyond rude to us and not accommodating at all. We were told there was no time slots for swimming and when we got there we had to have slots and most were already taken so our family didn't get to go together. The front desk person was horrible. She belittled the other coworker. less

We stayed here in order to have the kid area in the pool. Unfortunately only 35 were allowed in at a time of 2 hours per day. Well they let about 100 people in during our time which resulted in kids getting injured and no staff members monitoring anything. The AC in the hotel didn’t work, so we had to open the windows. I called down for towels and was told the staff was to busy cleaning and I could come get it myself. As I went to get them, the front desk lady rudely slammed them on the table in front of me. Ugh I am beyond disgusted with this place and will never be back or recommend it. less

Great room for a romantic getaway. I thought it was a bit pricey for the location but COVID doesn’t leave much to do in town. We enjoyed the Jacuzzi tub, the room was big and comfortable. Breakfast is a banana, blueberry muffin and a granola bar. Pool area is small, I wouldn’t recommend it if you’re immunocompromised, they allow up to 48 people at a time. The parking lot is next to the rooms so you can hear people park outside your window. Aside from that, it was a great stay. less