BEST STAFF EVER under extremely trying circumstances.
29/08/2017 jw r,
Under mandatory evacuation orders due to hurricane Harvey we stayed at least (we're still under evacuation order) 4 nights in the Katy Inn and Suites in the middle of a hurricane. The staff was stretc... more
Under mandatory evacuation orders due to hurricane Harvey we stayed at least (we're still under evacuation order) 4 nights in the Katy Inn and Suites in the middle of a hurricane. The staff was stretched thin, due to most roads being impassable and dangerous weather conditions, but they were ALWAYS helpful, courteous and kind. Front Desk attendant or manager Marcus Burdette and housekeeping Anabel Gonzales deserve recognition and rewards for their tireless efforts. Both worked many days in a row, stuck in the hotel with no way home, and never lost their great service attitudes. I would have been very pleased with the service and staff under normal conditions but to have this level of service in the conditions we were under is remarkable.
BEST WESTERN recognize these employees please. less
samprasla786, General Manager at Best Western Plus Katy Inn & Suites, responded to this review
Thank you for sharing your experience at Best Western Plus Katy Inn & Suites and highlighting some of the excellent features of our property. As you noted in your comments, our staff is always willing to go above and beyond what is required to satisfy a guest's needs particularly in catastrophic flooding that Houston experienced in decades. All flooding victims are in our thoughts and prayers! I assure you that I will reiterate what you have said to Marcus and Anabel so that their hard work does not go unnoticed.We look forward to welcoming you back to enjoy more of our hospitality next time you visit us.