In the time of COVID I have stayed at a few hotels with extra cleaning to abate peoples' worries. This is not one of them. At a glance looks to be an older property that has had a facelift. After a friendly check-in I found my room to be loud due to a loose heater cover that was vibrating. After being unable to get it to securly re-attach I contacted the front desk. They quickly moved me to another room, an upgrade to a king size with a couch. Nice. Before leaving the room I pointed out the multiple stains on the chaise lounge and the stains on the bed comforter.
The new room looked like the last guests had eaten a few meals there and housekeeping had failed to clean up afterwards. There were crumbs all over the couch and sticky food remnants on the desk. It was late, and I was tired, so I inspected the bed, and thankfully found it to be clean. I went to bed and contacted the front desk the next morning. I and asked that the room be cleaned. Actually I said, "I would appreciate it if housekeeping could scrub every horizontal surface. I feel like the room is dirty." They agreed, but when I got back to the room that evening, the room had not been cleaned. The bed was made, and I had a new coffee pot (the first one had been broken)...
I again asked for the room to be cleaned... when I arrived back in the room the third night, it had not been cleaned... but it was again late, so I went to bed... and found that many guests were apparently there to party... slamming doors, coming and going between rooms, talking loudly on their way back from the club... it was a sleepless night, but thankfully it was my last at the Best Western Plus KCI East. less
Lydia Gibson, Guest Services / Front Office at Best Western Plus Kansas City Airport-Kci East, responded to this review
Thank you for taking the time to answer our review. I am sorry that your stay was not a good one. I hope the rest of your trip was better.