Five reasons ~not~ to book this hotel
13/05/2017 elbojbb, NY
On a positive note, we were allowed to check-in before 3pm.
That's where the notes turned sour:
1) We made reservations 5 months out, purely on the basis of Tripadvisor ratings, and called a week in... more
On a positive note, we were allowed to check-in before 3pm.
That's where the notes turned sour:
1) We made reservations 5 months out, purely on the basis of Tripadvisor ratings, and called a week in advance to reserve a crib in the room. The woman answering the phone assured us that we could have one. When we arrived, we asked if the crib were in the room, we were assured that it was ... it wasn't. We called down after checking in to request it, and were assured that one was on the way ... it wasn't. We called later that evening and were told none was available. The following AM at 7:30, I stopped at the desk to inquire if one would be available for the 2nd night, and one was delivered in 5 minutes!?
Since it was very unlikely that folks had checked out by 7:30, and the crib had just become available, I'm assuming that the prior day's staff were either too lazy or too incompetent to find the one that was immediately locatable the next morning.
2) The rooms are nowhere large enough to accommodate two queen beds. There's only ~15 inches of space between the bed and the wall, and the bathroom and closet doors cannot be opened simultaneously.
3) The side entry door has a card reader that was never active for the two days we were there. It was wide open for anyone wishing to sneak in without being observed.
4) The PCs in the business center are running M'soft Vista; an Operating System no longer supported or updated and quite vulnerable to hackers. The internet speeds are of the DSL variety (i.e. too slow to do any meaningful work)
5) Staff spend more time smoking outside the side exit door, than actually working. (see reasons #1 & #3) less
, General Manager at Best Western Plus Kansas City Airport-Kci East, responded to this review
Called Mr. Bedzyk on 5/17/2017 and apologized for the inconvenience that was caused during his stay. Offered to sign him up for BW rewards and give him 2000 points. He accepted and and thanked me.