Unhelpful Staff - Room Odor
17/08/2017 kristil454, Denton, United States
My 11 yr. old son and I arrived around 10:30 p.m. once we go into our room and began turning on the lights, etc., we both noticed a burning/"hot" smell in the room. We called down to the front desk ... more
My 11 yr. old son and I arrived around 10:30 p.m. once we go into our room and began turning on the lights, etc., we both noticed a burning/"hot" smell in the room. We called down to the front desk and was given the run around about the room. We were told there weren't any issues the night before, etc. In the meantime, the smell is getting stronger. I requested another room. It took over an hour and a half to get us moved. My son has asthma. As a result of this room, which we saw being cleaned the next day as if nothing was wrong with it, he had an asthma flare up. When discussing this with the manager the next morning, I was not offered a discount, free room - NOTHING. Just an excuse that the employee working the night before was kinda new and that was why it took so long to move rooms. less