Let me start by saying that we have stayed at this property at least 4 times before and they’ve all been good. Maybe it was just a bad trip this time.
As far as the basics go, this hotel gets them all correct. It’s clean, the front desk staff is attentive and helpful, and there is plenty of space. In addition, thanks to a fairly recent remodel, there is an ABUNDANCE of USB ports in the room to charge devices. I think there were at least 6 in the room, which is fantastic.
We checked in for our 2 night stay on a Friday night and there were teenage girls running up and down our hallway when we got to our room. There must’ve been a team or school group of some sort.
The room was great, but the A/C unit didn’t want to stay on (small complaint). Even though it has an “Always On” setting, it kept shutting on and off. It’s great when it’s on, but “Always On” doesn’t mean always on. It was more like auto.
Beginning at 5:40 am on Saturday morning, girls were yelling at each other and slamming room doors for at least 60 straight minutes. It incumbered our sleep a little, as you could imagine. I know this isn’t really the hotels fault, but it was still aggravating.
We left our room to get breakfast (which was excellent as usual) at around 845 am. They had eggs, sausage, biscuits and gravy, and a waffle maker. They also had French vanilla creamer for the coffee, which is extremely important!
We got back to the hotel at about 5 pm, and we did not receive turn down service. No one came to do anything. We didn’t make a big deal about it, just got some more towels because we didn’t want to wait for someone to kick us out of our room while we waited.
When we’ve stayed before, we never experienced this. I’ve stayed at hotels where if you didn’t take turn down service, you got a discount or money off resort fees, but we didn’t get anything like that. Maybe our room just got looked over.
All that being said, I would still stay at this hotel again, because this is the first negative we’ve had at this hotel in almost half a dozen stays.
Hopefully just some freak things.