Not the best.. Not the worst
I got a great room, across from some loud people
The treadmill is broken and the room didnt seem very clean. When I mentioned the treadmill, it was as if management knew and didnt care
The dryer dont ... more
I got a great room, across from some loud people
The treadmill is broken and the room didnt seem very clean. When I mentioned the treadmill, it was as if management knew and didnt care
The dryer dont work... supposedly someone was coming to fix it. Its a third party company and there was some sub freezing temperatures.. they did however dry my clothes for me..
The pool.. well yes there was a pool but waiting for a part?
The ladies/gentlmen at the front desk are very kind and curtious.. They are doing the best with what managment gives them... I guess management can still make money whether they fix the ammenities or not! Sad!! How hard is it to buy a treadmill?? You are a multi million dollar company!! Maybe if the company who services the washer/dryer cant get out to fix it.. (I was told it had been down a while) then managment should get someone who will service their stuff.
But again.. Management doesn't seem to care about things being out of order.
I do a lot of traveling and it just seems that more and more managment dont want to spend any money to fix things.. I know of at least 6 people that only came here because of the pool and should of been told right off the bat that it wasnt in operation!
My room however was very clean! Check your refrigerators as they dont seem too cold..but your room will be because the heater/ac unit is a window unit and the ice cold air from outside (it was windchill -15 or more) will blow right in!! I stuffed two towels on either side of it to try and block the cold air coming in .
Housekeeping was awesome.. Anything you need she was getting for you right away... I would give it a 6 on a scale of 1-10.. but definitely NOT the staffs fault.. but whoever is managing this hotel ! less
David Craig, General Manager at Best Western Plus Kansas City Airport-Kci East, responded to this review
I want to thank you for taking the time to answer our review. I am sorry that your time with us has not been the best. It has been a difficult week with the extreme cold and snow and I am hoping that we can make the rest of your stay much more comfortable. I am forwarding your review to management because I think it is very important that they see things from the guest prospective.
I look forward to speaking with you again before you leave, also the pool is now open.
Lydia