Best Western Plus Kansas City Airport-KCI East

We stayed there before our flight out the next morning. The room was fine at first glance. I soon saw where housekeeping had cut corners. There were multiple dark stains all over the blue chair next to our bed. When I went into the bathroom there were water spots all over the mirror and long red hairs all over the bath tub. It looked like there were bite marks out of the toilet seat???? There was a large mildew ring in the toilet and black spots on the tile floor. And lastly, the pillows were not king sized pillows, even though it was a king bed. It’s a small thing, but it did negatively impact our sleep. less

We first stayed at Best Western Plus Kansas City Airport-Kci East in the fall of 2019 when we were flying out of KCI for a week long trip. The hotel is located just minutes away from the airport, making it very convenient. We left our car parked at the hotel while on our trip and made use of the hotel's shuttle service. We were very satisfied. Most recently we stayed at this hotel as we were driving through on a trip to east Tennessee the hotel was on out route and was very reasonably priced. We have a been very satisfied with the service and convenience of this hotel and would recommend it. less

I got a great room, across from some loud people The treadmill is broken and the room didnt seem very clean. When I mentioned the treadmill, it was as if management knew and didnt care The dryer dont work... supposedly someone was coming to fix it. Its a third party company and there was some sub freezing temperatures.. they did however dry my clothes for me.. The pool.. well yes there was a pool but waiting for a part? The ladies/gentlmen at the front desk are very kind and curtious.. They are doing the best with what managment gives them... I guess management can still make money whether they fix the ammenities or not! Sad!! How hard is it to buy a treadmill?? You are a multi million dollar company!! Maybe if the company who services the washer/dryer cant get out to fix it.. (I was told it had been down a while) then managment should get someone who will service their stuff. But again.. Management doesn't seem to care about things being out of order. I do a lot of traveling and it just seems that more and more managment dont want to spend any money to fix things.. I know of at least 6 people that only came here because of the pool and should of been told right off the bat that it wasnt in operation! My room however was very clean! Check your refrigerators as they dont seem too cold..but your room will be because the heater/ac unit is a window unit and the ice cold air from outside (it was windchill -15 or more) will blow right in!! I stuffed two towels on either side of it to try and block the cold air coming in . Housekeeping was awesome.. Anything you need she was getting for you right away... I would give it a 6 on a scale of 1-10.. but definitely NOT the staffs fault.. but whoever is managing this hotel ! less

Check in was a breeze. They had us on the first floor near the end of the hallway (should have parked closer to that entrance). We walked to that room, unlocked the doors and walked into the room only to find it hadn't been cleaned from the previous guest/guests. So back down the hallway we went and the clerk assigned us another room. I liked the layout of the 1st floor room (it looked like it had been remodeled compared to the second room we had). Bed was so so (too soft for me). Bathroom shower had a nice faucet but shower head wasn't the best in the world but it could be to the water pressure that I wasn't impressed. Wi-fi was sufficient for what we needed to do. Didn't really look or watch the TV. Breakfast to go was nothing special. We went to Starbucks instead. Hand sanitizer at the front desk was way too sticky. NOT a fan. less

Our visit started off decent. The front desk lady was nice and the pool was warm. Hotel was clean.. except for the bathroom wall. However, soon realized the walls are like paper around 9pm when neighbors moved into the room next to us. I was woken up at midnight by a crazy lady yelling and cursing at her children and this went on for over an hour. Not the hotel’s fault, but the connecting door between the rooms NEED to go.. it allows too much noise transfer. So, since I was awake, I went to the restroom and as I’m conducting my business, I look up to see a ROACH crawling over my shower. I killed it and will be presenting it to the front desk in the morning and demanding a refund. And now, as I’m sitting here in my NON-SMOKING room.. I’m smelling cigarette smoke, which is a big problem as my son has asthma and has a reaction to cigarette smoke. Will be reporting this hotel to more people than managers/owners. I got pictures and videos as evidence of it all. less