Best Western Plus Kansas City Airport-KCI East

11130 N Ambassador Drive, Kansas City, Missouri, 64153-2013, United States
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Best Western Plus Kansas City Airport-KCI East

If youre looking for the perfect location for a productive business trip or a leisurely spot for fun and adventure, this Kansas City hotel is for you.

Guests traveling on business can enjoy easy access to Harley Davidson, CECO Construction,
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Plus Kansas City Airport-KCI East

Traveller Overview:
4.0 Rating: 738 reviews
Excellent 47%
Very Good 31%
Average 11%
Poor 3%
Terrible 4%
Rating

Terri S, wrote review 04/01/2020

Family Trip

Hotel was nice. Pool, in my opinion was NOT heated. It was cold. Housekeeping could be a little better in the bathrooms. TV had some stupid surround sound ad thing that kept popping up on the side. Ho... more

Owner Response
David C, General Manager at Best Western Plus Kansas City Airport-Kci East, responded to this review
Thank you for staying with us and for providing us with your feedback. The Best Western Plus does offer an indoor heated pool and it is regulated and checked on each day to ensure that it is maintained at a specific temperature. Due to the colder weather outside we will be adjusting it to ensure that our guests are able to enjoy a warm swimming pool. We appreciate all of your comments about the Best Western Plus as we strive to improve our daily operations. Thank you for your time
Rating

wcarroll48, wrote review 08/12/2019

Thanksgiving 2019

This is my go to hotel when I am in Kansas City. They know what I like here and do their best to accomodate me. Was up for Thanksgiving and as always, I stay here. The only thing that needs to be upd... more

Owner Response
David C, General Manager at Best Western Plus Kansas City Airport-Kci East, responded to this review
Thank you for your wonderful feedback and for staying with us while you are in Kansas City, Missouri. It is always a delight to have you stay at our lovely hotel and we all look forward to your next visit. At the Best Western Plus, we strive to provide all of our guests with an enjoyable stay. I will be sharing your delightful comments with the rest of our staff, I am sure they will be thrilled to hear that they provided you with outstanding service. We will see your bright and smiling face again soon!
Rating

braveironwill, wrote review 28/11/2019

Not what I expected

The room we had was dusty, smelled musty. We swam in the pool which was really cold and had dirt debris floating. I turned down my sheets to find hair and dirt on them. We reported it and waited about... more

Rating

Julia C, wrote review 17/11/2019

Not The Best

The night desk person was eating sunflower seeds and spitting into a water bottle as he processed my arrival. The bathtub drain stopper was broken and the hvac unit worked intermittently throughout t... more

Owner Response
David C, General Manager at Best Western Plus Kansas City Airport-Kci East, responded to this review
Julia, Thank you for taking the time out of your day to provide us with feedback on your recent stay our hotel. On behalf of my entire team, I would like to apologize for the issues you experienced in your room and for the lack of hospitality you recieved while being checked in. At the Best Western Plus, we want all of our guests to feel welcome and special the moment they walk in our front doors. I will be sharing your feedback and comments with the rest of the staff to ensure that positive changes are implemented to ensure that all of our guests are met with our incredibly high standards of hospitality. Have a wonderful Friday and Happy Thanksgiving.
Rating

Cruiser551303345, wrote review 31/10/2019

Food options at this locations are awful

The hotels is conveniently located close to the airport, but dining options are awful if you don't want meat in every single option. Too far from any ding options, so you are out of luck if you are hu... more

Owner Response
David C, General Manager at Best Western Plus Kansas City Airport-Kci East, responded to this review
Thank you for taking the time out of your day to provide us with feedback your recent stay at our hotel. I am incredibly sorry to hear that you had difficulties finding some delicious food to eat at our bistro. I am happy to report that the menu for the bistro will be changing and having a ton more vegetarian options that I am incredibly excited for our guests to try! I would love for you to come back and try our new food and let us know what your thoughts are. We are always looking for ways to improve our guest's experience and I thank you for your feedback!