Best Western Plus Kansas City Airport-KCI East

11130 N Ambassador Drive, Kansas City, Missouri, 64153-2013, United States
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Best Western Plus Kansas City Airport-KCI East

If youre looking for the perfect location for a productive business trip or a leisurely spot for fun and adventure, this Kansas City hotel is for you.

Guests traveling on business can enjoy easy access to Harley Davidson, CECO Construction,
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
11130 N Ambassador Drive, Kansas City, Missouri, 64153-2013, United States

Reviews of Best Western Plus Kansas City Airport-KCI East

Traveller Overview:
4.0 Rating: 758 reviews
Excellent 48%
Very Good 31%
Average 12%
Poor 3%
Terrible 4%
Rating

lizcunningham2021, wrote review 02/03/2021

Mediocre At Best

We stayed there before our flight out the next morning. The room was fine at first glance. I soon saw where housekeeping had cut corners. There were multiple dark stains all over the blue chair next t... more

Owner Response
David Craig, General Manager at Best Western Plus Kansas City Airport-Kci East, responded to this review
Dear Valued Guest, On behalf of our entire team, I would like to apologize for our housekeeping department not exceeding your expectations. We will be discussing this with that department as well as applying a better system to check the quality of cleanliness for each room before renting them. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We strive to provide our guests with superior hospitality and hope that in the future you will give us another chance to provide you with such.
Rating

jvfenton, wrote review 02/03/2021

Very convenient and friendly

We first stayed at Best Western Plus Kansas City Airport-Kci East in the fall of 2019 when we were flying out of KCI for a week long trip. The hotel is located just minutes away from the airport, maki... more

Owner Response
David Craig, General Manager at Best Western Plus Kansas City Airport-Kci East, responded to this review
Thank you so much for your review regarding your most recent stay with us! We appreciate you taking the time to give us feedback and kudos. We hope to see you the next time you are in the KC area and look forward to serving you once again with exceptional customer service.
Rating

travelingknome123, wrote review 19/02/2021

Not the best.. Not the worst

I got a great room, across from some loud people The treadmill is broken and the room didnt seem very clean. When I mentioned the treadmill, it was as if management knew and didnt care The dryer dont ... more

Owner Response
David Craig, General Manager at Best Western Plus Kansas City Airport-Kci East, responded to this review
I want to thank you for taking the time to answer our review. I am sorry that your time with us has not been the best. It has been a difficult week with the extreme cold and snow and I am hoping that we can make the rest of your stay much more comfortable. I am forwarding your review to management because I think it is very important that they see things from the guest prospective. I look forward to speaking with you again before you leave, also the pool is now open. Lydia
Rating

IloveWDW2, wrote review 04/02/2021

It was okay

Check in was a breeze. They had us on the first floor near the end of the hallway (should have parked closer to that entrance). We walked to that room, unlocked the doors and walked into the room o... more

Owner Response
Chirag Gandi, General Manager at Best Western Plus Kansas City Airport-Kci East, responded to this review
Dear Valued Guest, Thank you for leaving feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Rating

Lmlee91, wrote review 30/01/2021

Worst Hotel Night EVER

Our visit started off decent. The front desk lady was nice and the pool was warm. Hotel was clean.. except for the bathroom wall. However, soon realized the walls are like paper around 9pm when neighb... more

Owner Response
Chirag Gandi, General Manager at Best Western Plus Kansas City Airport-Kci East, responded to this review
I am truly sorry that things went so wrong with your stay. I did speak to the people that caused the trouble and we did not have any other problems with them. I hope that moving you to the other room worked out ok and as per our conversation I did discount the rest of your stay. Again please accept our apology for not meeting your expectations.