Best Western Plus Kansas City Airport-KCI East

After 25 years and staying 2 times a year at mostly this Best Western they have lost our business. We even had reservations for later this year. We checked out a day early and we’re still charged for the two rooms. After a month and a half of calling, refused to work with us. Hospitality is horrible, coffee pot, clocks radio, ice machine didn’t work, and TV remote did not work. We could hear the people in the hall and traffic on the interstate. Staff was minimal and not friendly at all. In fact they were rude. Management has gone downhill. Do not recommend. less

The floor I was on smelled like pot which I thought was weird since it was a no smoking hotel. My room was clean but the bed was rock hard, if you like a hard bed you’ll be fine but I was uncomfortable. When I did sleep I was woken up by the people next to me because the walls are paper thin. I have never stayed in a hotel where I could here the people across from me talk and hear their running water. less

Not really clean, and room had a flowery odor that was used to cover up previous bad odor. Lot of road noise from adjacent interstate. Doors slamming all hours of the night made it difficult to get good sleep. Didn't feel this was worth what paid for the room. less

Flying out of Kansas City Airport so we needed to stay close by. Moderate price, nice front lobby area, friendly staff. Indoor pool looked very nice but did not use. Hung out in room for a few hours after dinner and before bed. Very loud guests up and down the hall with a bunch of screaming little kids and teenagers and tons of slamming doors (still happening as I write this at 9pm). Appeared to be a group. Room was large, modern, and comfy. Only average in cleanliness, bathroom definitely needed more attention. Toilet seat needed to be replaced too - bumpy, chipped, marked, scratched - made it looked very dirty and gross! less

In the time of COVID I have stayed at a few hotels with extra cleaning to abate peoples' worries. This is not one of them. At a glance looks to be an older property that has had a facelift. After a friendly check-in I found my room to be loud due to a loose heater cover that was vibrating. After being unable to get it to securly re-attach I contacted the front desk. They quickly moved me to another room, an upgrade to a king size with a couch. Nice. Before leaving the room I pointed out the multiple stains on the chaise lounge and the stains on the bed comforter. The new room looked like the last guests had eaten a few meals there and housekeeping had failed to clean up afterwards. There were crumbs all over the couch and sticky food remnants on the desk. It was late, and I was tired, so I inspected the bed, and thankfully found it to be clean. I went to bed and contacted the front desk the next morning. I and asked that the room be cleaned. Actually I said, "I would appreciate it if housekeeping could scrub every horizontal surface. I feel like the room is dirty." They agreed, but when I got back to the room that evening, the room had not been cleaned. The bed was made, and I had a new coffee pot (the first one had been broken)... I again asked for the room to be cleaned... when I arrived back in the room the third night, it had not been cleaned... but it was again late, so I went to bed... and found that many guests were apparently there to party... slamming doors, coming and going between rooms, talking loudly on their way back from the club... it was a sleepless night, but thankfully it was my last at the Best Western Plus KCI East. less