23/06/2017 Lulu H, New Jersey
I just checked out yesterday and drove to Minnesota. This Best Western exceeded my expectation, which was uncertain because of a bad experience with another Best Western in Columbus, OH, a couple yea... more
I just checked out yesterday and drove to Minnesota. This Best Western exceeded my expectation, which was uncertain because of a bad experience with another Best Western in Columbus, OH, a couple years ago. I am now at a Holiday Inn Express in Minnesota, and I must say that the Best Western Express KCI was almost as nice. I decided on this Best Western based only on the stellar recent reviews and price. The reviews didn't disappoint. The room, halls, pool area, and general areas were clean. The free breakfast was good. The hot items were sausages, biscuits, gravy, and eggs. I was on the 2nd floor, and the room was quiet despite the hotel being fully booked. The staff was helpful. Not an elegant hotel, but overall, I had a nice stay.
The only issue I had was failing to notice that the hotel was pet friendly, and my child is allergic to dogs and cats. But we just made sure to stay clear of the 2 dogs and put towels on the sofa. It didn't end up being a problem. less
, Manager at Best Western Plus Kansas City Airport-Kci East, responded to this review
Thank you for your positive feedback regarding your most recent stay here at Best Western Plus Kansas City Airport-Kci East! I am so happy to hear that we exceeded your expectations during your stay! Thank you so much for recognizing the cleanliness of our property, we have an awesome staff who work very hard to ensure our hotel is super clean for all of our guests. The staff will be delighted to see your comments! We have recently became pet friendly in an effort to better accommodate all of our guest's needs, however we do take the proper extra steps when cleaning pet friendly rooms. Again we thank you for sharing your kind comments with us and we look forward to welcoming you back in the near future.
Assistant General Manager
Best Western Plus Kansas City Airport Kci-East