One of the worst hotels I've ever visited
14/10/2018 Meagan M, Wyandotte, Michigan
Toilet wouldn't flush. Night shift worker called his manager then said he didn't have access to a plunger and to turn the water off at the wall. I asked to be moved to a different room, but they wer... more
Toilet wouldn't flush. Night shift worker called his manager then said he didn't have access to a plunger and to turn the water off at the wall. I asked to be moved to a different room, but they were booked up. Woke up to water all over the bathroom floor as the toilet also runs every few minutes.
The room was literally right next to the elevator. It looks like a maintenance room should have been put there. The elevator was one of the loudest I've ever heard which made it tough to fall asleep. The uncomfortable bed did not help either.
Spoke to a manager at checkout and they didn't seem to really care about the terrible stay. less
James B, General Manager at Best Western Plus Kalamazoo Suites, responded to this review
Thank you for your input regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 269.350.5522.