Best Western Plus Kalamazoo Suites

I stayed one night recently because having some work done at my place. I was very surprised at how dirty and sketchy everything was. They had a good score on here so I figured it would be a decent hotel. It is pretty bad. The room had old furniture, was dusty, and I felt like I didn't want to touch anything. I didn't even use the shower. The whole feel of the place was like a motel 6 or something. I would not recommend this spot less

Wow this place fell way below my expectations, pool was cold and I was only allowed to reserve a 30 min window to swim with my family. My room had old French fries on the floor. The hot water took 30 mins to even get warm in the shower. The towels were so small I needed 3 just to dry off after the shower. Now for the best part, the room was so loud at night it sounded like the someone was walking around above me all night and the ceiling kept squeaking. Oh yeah I almost forgot the 1am dance party in the parking lot. less

The service was nice with regard to swimming and having a schedule for that. The worst part by far was the room smelled like a smokers house or a strip club and just hit you when opening the door. The air also did not work and it got up to 80 degrees in the room at night as the fan system was broke as wires had been cut and pulled off. When I let the front desk know in the morning they did not seem to care the least bit. If I was staying more than the one night it would have mattered more. less

OK so I checked in January 16 about 5 PM went up to my room whole hotel was loud big old party is going on management was not enforcing facemask left to go do my evening plans came back to hotel at 10:15 still very loud hotel woke up to the morning to my wife asking some guy who are you he says sorry wrong room went down and spoke to the front desk they said they are missing master keys in management knows about it so I hurried up got dressed and got out of there got home checked my bank Monday morning saying they overcharged me by $150 that was on Monday morning I noticed it here it is getting ready to be Friday morning still have not received a refund assistant manager bent over backwards even spent time on the phone with my bank and prove that I was right but her manager is telling her that we are all wrong don’t go there less

I stayed in Kalamazoo for work. I had stayed at a hotel prior to this and it was maybe a two star hotel. My wife chose this hotel and I was pleasantly surprised. The room was clean breakfast was ready early enough and package so that I could grab it and head to work. The pool was accessible. less