Best Western Plus Kalamazoo Suites

Staff is very nice and the location is convenient but my last stay here was troubling. Other guests were loud and rude. Visitors in and out of hotel made me feel unsafe. The hotel staff tried their best to assist but no results came from it. less

But I decided to go against the Google reviews. My friend put me up here and said I would have no issues. I LOVED IT!! I will definitely be returning very soon. My kids loved the pool". We were a little bummed the jacuzzi couldn't be used but all was great less

UPDATE: They must have seen this review because I woke up to a $200 smoking fee. The manager said "it smelled like a bar" when he went in to fix the toilet. We don't smoke and were there for there for a total of 4 hours after check in laying in bed, watching TV with our 13 old. I'm guessing they saw my review and decided on revenge.. they should also know that I have pictures of the bugs in my sons bed and will be contacting the corporate offices and I will do whatever I can to rectify this. You can't just retaliate against people that speak ill of the horrible establishment they run and get away with it. I'm writing this review at 1:00 am as my husband is driving us 3 hours home. That's how bad this hotel is. The room was not what I would except walking into for the first time. It wasn't very clean and the hallway smelled like cigarettes. The beds seems like they were rushed to be made. The closet doors would roll off the tracks. The dresser wouldn't stay closed and was leaning. One of the beds was sagging incredibly in the middle. There were scratches in the headboard that someone had colored over with a sharpie and had weird stains on it. The toilet stopped working and they didn't have anyone on staff to fix it. They couldn't move our room. We were on the 4th floor and they told us to use the bathroom by the gym on the 1st floor. The man across the hall from us seemed out of his mind on drugs, in and out of his room constantly at midnight, slamming the door and left his dog in the room barking. People out in the parking lot in their cars, revving the engines loudly while other people filmed it. Just so low class all round. Found multiple bugs crawling on the wall and in my sons bed. That was the last straw. We packed up and are driving 3 hours home. I let the front desk know about the situation and he was really nice and apologetic. That was literally the only good thing about our stay is that the guy was nice about everything. I inquired about a refund and he said they probably wouldn't be able to since they had already charged my card. Which is honestly whatever. I'm so disappointed with our very short stay here. less

The hotel is in a perfect location for the stay we had planned however, the room definitely needed to be cleaned before we stayed comfortably. When we entered it smelled of cigarettes, there was plastic over the smoke detector, the comforter had cigarette holes, there had been food left in the fridge, and we never received our coffee pot despite asking several times. We stayed for four days and after several attempts at getting a coffee pot delivered we just gave up. less

I stayed one night recently because having some work done at my place. I was very surprised at how dirty and sketchy everything was. They had a good score on here so I figured it would be a decent hotel. It is pretty bad. The room had old furniture, was dusty, and I felt like I didn't want to touch anything. I didn't even use the shower. The whole feel of the place was like a motel 6 or something. I would not recommend this spot less