Would give it zero stars if I could
20/02/2019 tumblemom, Chicago, Illinois
Let me start out by saying we have stayed at this property several times. The one this past weekend will be our last. Horrible experience from the second we drove into the parking lot. Parking lot was... more
Let me start out by saying we have stayed at this property several times. The one this past weekend will be our last. Horrible experience from the second we drove into the parking lot. Parking lot was in hazardous condition, filled with snow and ice. To summarize our experience, front desk worker, Saad, was extremely rude (over a half dozen complaints about him per another employee on that day alone), our heat was broken in our room and nobody seemed to care, there was garbage from the last family in our room left in our room and our we had to wait over a half hour to even get a room even though we arrived at the hotel after 3pm. If one person would have apologized for our inconvenience, it would have made a huge difference, but all I was told was that the hotel was full and they were very busy. There are so many hotels near this area. I would recommend trying one of them. less
Kalamazoo S, Front Office Manager at Best Western Plus Kalamazoo Suites, responded to this review
I am very sorry about your experience at Best Western Plus-Kalamazoo this last weekend. As you know from previous stays we pride ourselves on outstanding customer service. I will use what you have said about the employees as a learning tool for our entire team and I will take the necessary steps to ensure that these events do not happen again in the future.
Please do not hesitate to contact me with any further questions or concerns. I do hope that you will consider Best Western Plus for any future stays you may have in Kalamazoo.