Best Western Plus Kalamazoo Suites

2575 S 11th Street, Kalamazoo, Michigan, 49009-2105, United States
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Best Western Plus Kalamazoo Suites

Stay at this Kalamazoo, Michigan hotel offering convenient access to Western Michigan University, the Gilmore Classic Car Museum and the Kalamazoo Air Zoo.

Welcome to the Best Western Plus Kalamazoo Suites, an all-suites property located in
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
2575 S 11th Street, Kalamazoo, Michigan, 49009-2105, United States

Reviews of Best Western Plus Kalamazoo Suites

Traveller Overview:
3.5 Rating: 464 reviews
Excellent 36%
Very Good 27%
Average 16%
Poor 10%
Terrible 9%
Rating

KarenI792, wrote review 03/09/2020

Dirty Sheets and Reeking of Pot

Summary 4.0 Very good 639 reviews Rooms 3.8 Location 4.3 Service 4.2 What guests are saying "The indoor pool is a bit on small size but they also have a indoor jacuzzi." "Rooms were clean, staff was... more

Owner Response
Tina M, General Manager at Best Western Plus Kalamazoo Suites, responded to this review
Dear Valued Guest, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and addressed immediately with our housekeeping staff. I hope you will change your mind about seeking out new accommodations in the area and that you'll give us another chance to restore your faith in our hospitality and service.
Rating

emilykay2598, wrote review 19/07/2020

Photos and reviews misleading

Booked through a third party website. Upon entering our room, we noticed first that it was FREEZING- the AC set to 62° and the room looked NOTHING like the photos on the website. The phone didn’t work... more

Owner Response
Tina M, General Manager at Best Western Plus Kalamazoo Suites, responded to this review
Dear Valued Guest, I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback will be forwarded to management. We truly thank you again for sharing your feedback and for your valuable business. Thank you very much.
Rating

erinlD1769JY, wrote review 12/07/2020

Crack Den

This place was super sketchy. There was dried blood on the door to get outside on the side and crack heads loitering around the hotel. The room did not feel clean in fact reeked of baby oil and the fl... more

Owner Response
Tina M, General Manager at Best Western Plus Kalamazoo Suites, responded to this review
Dear Valued Guest, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. We take all reports of lacking service and your feedback for improvement, particularly those that you have raised. Rest assured that there will be no harm that will come to our guests as we ensure strict security for everyone's safety. We greatly appreciate your time in bringing a number of important matters to light and we hope that you will find your expectations to be far surpassed during your next stay with us.
Rating

Henry R, wrote review 02/07/2020

Trip to Kalamazoo

My son and I spent some time in Kalamazoo to visit Western Michigan University and to stop at Bell's Brewery. Both places were easy drives from the hotel. The hotel was easy to find and the receptio... more

Owner Response
Guest_Relations_MHR, Guest Relations Manager at Best Western Plus Kalamazoo Suites, responded to this review
Hi Henry R, Thank you very much for your kind review and recommendation. We are delighted that you enjoyed your stay and appreciated our place. Thanks for rewarding our efforts in providing the best service to our guests. Looking forward to welcoming you soon. Thank you very much.
Rating

Wa C, wrote review 07/03/2020

A stopover for a three day trip

Asked for high floor and crib, got the second floor, two people before us got the third floor, when checking in, asked about crib, not on reservation he had, tried twice to get our copy from vehicle, ... more

Owner Response
Tina M, Guest Relations Manager at Best Western Plus Kalamazoo Suites, responded to this review
Hi Wa C, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. We are happy to have met your expectations with our friendly services, breakfast and the cleanliness of our guest rooms. It means a lot to receive your feedback regarding the playpen, so we are aware of the areas we can improve and adapt to our guest's many different needs. We hope to impress you during another visit with every level of service, thank you for sharing.