A Substandard Best Western Plus
20/06/2018 WisconsinMadison, Madison, Wisconsin
The night before staying at this hotel, we stayed at a Best Western Plus hotel in Woodstock, Ontario. This hotel was at the opposite end of the scale, with the previous hotel rated at five stars. Th... more
The night before staying at this hotel, we stayed at a Best Western Plus hotel in Woodstock, Ontario. This hotel was at the opposite end of the scale, with the previous hotel rated at five stars. The building is very nice, and the rooms are large. However, the hotel is not adequately managed, maintained, and it is not clean. For example, a sticky drink was spilled in the elevator and this wasn't cleaned up for many hours. When it was moped up, the floor mat remained with the sticky remains still underfoot. Our room was not clean, and without even a TV channel listing or hotel information. The service in the hotel was somewhere between indifferent to abrupt, not at all helpful. It seems to me that this property is going to deteriorate quickly if management and maintenance isn't improved. You can do much better than this hotel in my opinion. less
Danielle P, Manager at Best Western Plus Kalamazoo Suites, responded to this review
I am sorry that your experience was not what you expected it to be. I can assure you that the issues you encountered are not standard. I will discuss this with our staff so that we can improve our guest services and maintain the cleanliness for the hotel. Please contact us with any other questions or concerns. We would be more than happy to do business with you in the future.