Best Western Plus Kalamazoo Suites

I would like to commend Saad on being the epitome of what customer service means to an organization. He was extremely polite and helpful with my request, and assisted me in my needs with friendliness and professionalism that should be a part of every experience in this industry that I could hope to receive in the future. less

Summary 4.0 Very good 639 reviews Rooms 3.8 Location 4.3 Service 4.2 What guests are saying "The indoor pool is a bit on small size but they also have a indoor jacuzzi." "Rooms were clean, staff was nice, breakfast was good and our stay was relaxing." "Great service and great prices nice clean rooms" More Families 4.0 Couples 4.0 Business 4.2 Solo 3.9 Priceline  7.5/10 · 321 reviews Hotels.com  8.3/10 · 620 reviews Expedia.com  4/5 · 1,001 reviews Travelocity.com  4/5 · 1,001 reviews Orbitz.com  4/5 · 1,001 reviews Reviews  Search reviews People often mention Karen Isble 1/5 27 minutes ago on Google The front desk clerk insisted he was offering the lowest price, despite a lower price on the BW website. He finally agreed to match it, but was rude about it. Room was large, but we were disgusted to find all the sheets were dirty! We had to ask for clean sheets and change them ourselves. Room was generally dirty - glad I had Clorox wipes! Finally, the hall and elevator reeked of marijuana. Never again, BW. less

Booked through a third party website. Upon entering our room, we noticed first that it was FREEZING- the AC set to 62° and the room looked NOTHING like the photos on the website. The phone didn’t work properly. The batteries in the remote were taped in. Very outdated. The fridge stunk, the bathroom smelled like a nursing home, and when we tried to turn the AC up higher, the whole room smelled like hot wiring and like it was going to catch on fire. We ended up checking out after the front desk was unable to issue a refund and the third party called 4 times and was hung up on each time. Very unimpressed. Kalamazoo isn’t family friendly. Do yourself a favor and book a better hotel in Saint Joe or South Haven for the same price. It was worth the $$$ loss to know my family and I are in a safe, clean, friendly place. less

This place was super sketchy. There was dried blood on the door to get outside on the side and crack heads loitering around the hotel. The room did not feel clean in fact reeked of baby oil and the floor was slippery. Terrible experience. less

My son and I spent some time in Kalamazoo to visit Western Michigan University and to stop at Bell's Brewery. Both places were easy drives from the hotel. The hotel was easy to find and the reception desk was very helpful. Our room was very clean. I would recommend staying here anytime. less