Best Western Plus Kalamazoo Suites

2575 S 11th Street, Kalamazoo, Michigan, 49009-2105, United States
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Best Western Plus Kalamazoo Suites

Stay at this Kalamazoo, Michigan hotel offering convenient access to Western Michigan University, the Gilmore Classic Car Museum and the Kalamazoo Air Zoo.

Welcome to the Best Western Plus Kalamazoo Suites, an all-suites property located in
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Plus Kalamazoo Suites

Traveller Overview:
3.5 Rating: 458 reviews
Excellent 36%
Very Good 27%
Average 15%
Poor 10%
Terrible 9%
Rating

Mandy R, wrote review 05/01/2020

Clean, warm pool, good breakfast, and friendly staff.

Staff was friendly and attentive to our needs. Lobby and breakfast area was clean. Pool water was warm and enjoyable. Hot tub and workout room were good. Breakfast was hot and good food. Room was clea... more

Owner Response
Tina M, Guest Relations Manager at Best Western Plus Kalamazoo Suites, responded to this review
Hi Mandy R, Thank you for taking the time to share your review and experience. It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments to our breakfast and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again. Have a great day!
Rating

jgarrison41414, wrote review 13/12/2019

Birthday Stay

Made my reservation online. When I checked in the manager said he didn't know how I made the reservation cause the room wasnt available. He then said that he would give me a "king suite." Which is sma... more

Owner Response
Tina M, Guest Relations Manager at Best Western Plus Kalamazoo Suites, responded to this review
Dear Valued Guest, Thank you for your review. Please accept our deepest apology for the inconvenience you encountered during your stay. I regret to hear of your dissatisfaction with our breakfast service and room cleanliness during your most recent stay with us! Your comments and feedback will help us to recognize our strengths and improve upon our weaknesses, though Know that actions shall be taken to improve everything on priority and you can have a better stay next time. I hope you will change your mind about seeking out new accommodations in the area and that you'll give us another chance to restore your faith in our hospitality and service.
Rating

carolj634, wrote review 09/12/2019

Great Value

Great value. Hotel rooms are clean and quiet. The hotel is easily accessible off 131. Mattress is comfortable. The staff is friendly and professional. The breakfast bar has good hot food options. The ... more

Owner Response
Tina M, Guest Relations Manager at Best Western Plus Kalamazoo Suites, responded to this review
HI carolj634, It means a lot to us that you’ve taken the time to share many positive features of your most recent stay with us. Your five-star review is greatly appreciated. Thank you for your compliments to our staff, breakfast, and high standards of cleanliness and hospitality. We thank you so much for your business and we look forward to your next visit. Thank you very much!
Rating

charlespk, wrote review 08/11/2019

Excellent hotel convenient to WMU

I am an Adjunct Professor of Chemical and Paper Engineering on the faculty of Western Michigan University living on the beach in Florida - which brings me to Kalamazoo with regularity. The Best Wester... more

Owner Response
Tina M, Guest Relations Manager at Best Western Plus Kalamazoo Suites, responded to this review
Hi Charles P K, Thank you so much for your kind words. I’m so pleased that you found us a clean and pleasant place to stay and that our convenient location was to your liking. Thank you for the kind words and appreciation for our staff and services. We take real pride in this hotel and in serving guests like you, and I’m extremely happy that you had such a pleasant stay. Thank you for your recommendation and we look forward to having you with us again soon.
Rating

bethc234, wrote review 03/11/2019

Service

I’ve already said how many we appreciate your employees and the quality work that they did for us. The food was awesome service awesome bed awesome... They went as far as being sure someone received t... more

Owner Response
Tina M, Guest Relations Manager at Best Western Plus Kalamazoo Suites, responded to this review
Hi bethc234, Thank you for taking the time to share your experience and review. Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. It is rewarding to hear that we have succeeded in making you feel awesome and that you experienced no difficulties with our services or services and amenities. Thank you for the kind words and compliment to our staff, food and the pool. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!