Asked for high floor and crib, got the second floor, two people before us got the third floor, when checking in, asked about crib, not on reservation he had, tried twice to get our copy from vehicle, ... more
Asked for high floor and crib, got the second floor, two people before us got the third floor, when checking in, asked about crib, not on reservation he had, tried twice to get our copy from vehicle, he said, I believe you, got playpen from front desk. Checked in, had difficulty with play pen, one of the side legs had come out of holder so base of playpen was not level. Front desk person solved it, after 8 hours on road, I was not thinking to problem solve.
Had a disturbing night, a lot of noise in the hall, thought someone was trying to get into room. Not much sleep at all before a 12 hour day of driving. Four hot food for breakfast, scrambled eggs, hash browns, links and vegetable medley, plus usual waffles, dry cereals, oatmeal, some garnishes, pastries. Very friendly breakfast staff, answered questions happily.
Was going to spend two nights, one after getting there, and then the next after we came back from Illinois, but they had a price increase for Friday nights, so we found another location, same quality for much less. Don't know why Friday nights are $40 more ($60 CDN) less
Tina M, Guest Relations Manager at Best Western Plus Kalamazoo Suites, responded to this review
Hi Wa C,
It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. We are happy to have met your expectations with our friendly services, breakfast and the cleanliness of our guest rooms. It means a lot to receive your feedback regarding the playpen, so we are aware of the areas we can improve and adapt to our guest's many different needs. We hope to impress you during another visit with every level of service, thank you for sharing.