Best Western Plus Kalamazoo Suites

2575 S 11th Street, Kalamazoo, Michigan, 49009-2105, United States
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Best Western Plus Kalamazoo Suites

Stay at this Kalamazoo, Michigan hotel offering convenient access to Western Michigan University, the Gilmore Classic Car Museum and the Kalamazoo Air Zoo.

Welcome to the Best Western Plus Kalamazoo Suites, an all-suites property located in
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
2575 S 11th Street, Kalamazoo, Michigan, 49009-2105, United States

Reviews of Best Western Plus Kalamazoo Suites

Traveller Overview:
3.5 Rating: 485 reviews
Excellent 36%
Very Good 26%
Average 16%
Poor 10%
Terrible 10%
Rating

Getaway39685795380, wrote review 02/08/2021

Questionable cleaning

Came in town for an overnight stay for a wedding. Room had reminisces of food on the floor. The ironing board was broken and the legs wouldn't stay locked. At night there was the distinctive sme... more

Owner Response
Guest Relations Manager, General Manager at Best Western Plus Kalamazoo Suites, responded to this review
Dear Getaway39685795380, I am very sorry to hear that we did not meet your expectations. My apologies for all the inconvenience. We are working to improve the problems areas mentioned especially with the condition of the hotel, furniture and the cleanliness during your stay and will ensure that they are improved to the best. We take your business very seriously and assure you that management has taken all the steps to make sure that all the rooms are clean and our ultimate goal is to make sure each guest has a comfortable stay. Despite your disappointment, we hope you will return to stay with us again. You can be assured of our very best attention.
Rating

tinadA6674JM, wrote review 26/07/2021

Nice

Very nice and clean. Saad at front desk very nice and friendly!! Room was clean and comfortable. decor is a little outdated , only bad thing about room was hot water was more luke warm. Hot breakfast,... more

Owner Response
Guest Relations Manager, General Manager at Best Western Plus Kalamazoo Suites, responded to this review
Hi tinadA6674JM, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming. Thank you for the kind words and compliment to our staff especially Saad. We will also be working on your observation especially with the water temperature and the breakfast service. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit. Thank you very much!
Rating

swking2021, wrote review 26/07/2021

Best Stay for the Money Spent

SAAD was a welcome site when we entered the Kalamazoo Best Western Plus. He ensured that we had a room when no other hotel had one available. He took the time to meet and then exceed our needs. We can... more

Owner Response
Guest Relations Manager, General Manager at Best Western Plus Kalamazoo Suites, responded to this review
Dear swking2021, Thank you for your valued and motivating feedback and for leaving a 5 Star Review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Our team works hard to the best of our ability to ensure we satisfy your everyday needs and we are pleased to know we succeed in doing so. We will share your kind words with Saad. Please come again to see us soon!
Rating

scurtis8491, wrote review 25/07/2021

This is my first review of anything ever.

For being a $150 room there was no hot water or water pressure in the room. We found garbage that we had to clean up when we arrived stuffed behind the mattress. The soap seemed to be re-wrapped and w... more

Owner Response
James Brand, General Manager at Best Western Plus Kalamazoo Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 269.350.5522. Sincerely, Antonio D General Manager Best Western Plus Kalamazoo Suites
Rating

chuffman2021, wrote review 08/07/2021

Great clean accomodations to compliment our Kalamazoo stay.

Best Western Plus, is a very comfortable and clean facility, the breakfast was excellent, and very diverse with lots of options. The unit had internet, and all items in the room were very good working... more

Owner Response
Guest Relations Manager, General Manager at Best Western Plus Kalamazoo Suites, responded to this review
Hi chuffman2021, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments on our breakfast and we were able to meet your expectations of cleanliness and service in our hotel. We will also be working on your feedback and will ensure no other customer will experience the same. Thank you for the great feedback and we look forward to serving you again.