Nothing like the pictures
Wow this place fell way below my expectations, pool was cold and I was only allowed to reserve a 30 min window to swim with my family. My room had old French fries on the floor. The hot water too... more
Wow this place fell way below my expectations, pool was cold and I was only allowed to reserve a 30 min window to swim with my family. My room had old French fries on the floor. The hot water took 30 mins to even get warm in the shower. The towels were so small I needed 3 just to dry off after the shower. Now for the best part, the room was so loud at night it sounded like the someone was walking around above me all night and the ceiling kept squeaking. Oh yeah I almost forgot the 1am dance party in the parking lot. less
Tina M, General Manager at Best Western Plus Kalamazoo Suites, responded to this review
Dear Valued Guest,
Thank you for your review. We apologize that we could not meet your expectations during your recent stay with us. It is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our amenities. We are forever working to improve upon the guest experience and I hope you will remember our attributes for when you return during another trip to the area to see how we have improved to impress you even more once work is complete.