Best Western Plus Kalamazoo Suites

2575 S 11th Street, Kalamazoo, Michigan, 49009-2105, United States
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Best Western Plus Kalamazoo Suites

Stay at this Kalamazoo, Michigan hotel offering convenient access to Western Michigan University, the Gilmore Classic Car Museum and the Kalamazoo Air Zoo.

Welcome to the Best Western Plus Kalamazoo Suites, an all-suites property located in
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
2575 S 11th Street, Kalamazoo, Michigan, 49009-2105, United States

Reviews of Best Western Plus Kalamazoo Suites

Traveller Overview:
3.5 Rating: 478 reviews
Excellent 36%
Very Good 26%
Average 16%
Poor 10%
Terrible 10%
Rating

Stacy K, wrote review 23/04/2021

Used to be a quit place

Staff is very nice and the location is convenient but my last stay here was troubling. Other guests were loud and rude. Visitors in and out of hotel made me feel unsafe. The hotel staff tried their... more

Owner Response
Guest Relations Manager, General Manager at Best Western Plus Kalamazoo Suites, responded to this review
Hi Stacy K, Thank you for your review. Please accept our deepest apology for the inconvenience you encountered during your stay. I completely understand your concern about the safety and security during your stay, this is completely unacceptable. Rest assured that there will be no harm that will come to our guests as we ensure strict security for everyone's safety. Please keep us in mind for your next stay in.
Rating

knk19370, wrote review 28/03/2021

Google business scared me

But I decided to go against the Google reviews. My friend put me up here and said I would have no issues. I LOVED IT!! I will definitely be returning very soon. My kids loved the pool". We were a litt... more

Owner Response
Tina M, General Manager at Best Western Plus Kalamazoo Suites, responded to this review
Hi knk19370, We can't thank you enough for your heartfelt review of our hospitality, our great food, and the services of Best Western Plus Kalamazoo Suites. Thank you for your appreciation for our staff and our hotel. We are happy that you and especially the kids had an amazing time and enjoyed the pool. We hope to impress you again during your next visit and we thank you for sharing your experience.
Rating

SMayer2021, wrote review 22/03/2021

DO NOT STAY HERE

UPDATE: They must have seen this review because I woke up to a $200 smoking fee. The manager said "it smelled like a bar" when he went in to fix the toilet. We don't smoke and were there for there for... more

Owner Response
Tina M, General Manager at Best Western Plus Kalamazoo Suites, responded to this review
Dear Valued Guest, I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an unusual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.
Rating

brm1230, wrote review 19/03/2021

Not the best service

The hotel is in a perfect location for the stay we had planned however, the room definitely needed to be cleaned before we stayed comfortably. When we entered it smelled of cigarettes, there was plas... more

Owner Response
Tina M, General Manager at Best Western Plus Kalamazoo Suites, responded to this review
Dear Valued Guest, Thank you for taking the time to share your review and experience. I am glad that you find our location to be convenient for you though I do regret that you experienced several shortcomings during your stay. Unfortunately, despite our efforts to ensure that nobody smokes in non-smoking rooms, it does occasionally happen. We appreciate your time in pointing out our services and amenities especially with the condition of the room and the coffee services. We understand that you are hesitant to return based on this experience, though we hope to have another chance to impress you in the future. Thank you.
Rating

tired13, wrote review 26/02/2021

Much worse than expected

I stayed one night recently because having some work done at my place. I was very surprised at how dirty and sketchy everything was. They had a good score on here so I figured it would be a decent hot... more

Owner Response
Tina M, General Manager at Best Western Plus Kalamazoo Suites, responded to this review
Dear Valued Guest, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. It is of the highest importance that things like this are not missed by our staff and mistakes like this should never be overlooked. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; I hope that this will be the case during your next stay with us.