Worse Nightmarer on Bestwestern
this is the only place ask me...3 ID valid since i book 3 rooms. When i was done check -in got the key card head to the room All 3 key card none of them was not working..the waste of time. ihad to g... more
this is the only place ask me...3 ID valid since i book 3 rooms. When i was done check -in got the key card head to the room All 3 key card none of them was not working..the waste of time. ihad to go back & ask them to make it work..if you guys going to check-in this Place avoid deal this person Aulyn Harold..if she give her name Right less
Katrice Samuel, General Manager at Best Western Plus Jonesboro Inn & Suites, responded to this review
Thank you for your review. We work hard each day to provide a great experience to our guests. I noticed you stated that you needed to provide an id for your rooms. We require an id for all rooms that are checked in. This is for the safety of everyone. We don't want to give a room key to someone that gives us a name of a person, we want to first make sure that it is the correct person, secondly if the guest has given permission to said person to get a key to their room. At hotels we deal with different situations from abused spouses getting away from their abusers to other situations and to be safe we want to make sure all of our in house guests are protected. Dealing with the room key not working, I'm not 100% sure of the issue on this however we make the keys and sometimes, not often, the key may read badly. We understand the frustrations however we do take safety for our guests very serious and know that sometimes the system may not work every single time.