Best Western Plus Jonesboro Inn & Suites

While spending a night in Jonesboro I needed a hotel on a last minute deal. I have used the Best Western chain in other locations and always came away pleased with the experience. And having never stayed at this location I was expecting the same great quality. I was NOT disappointed! This hotel certainly maintains the standard the Best Western chain expects of its franchises, of professionalism and friendliness by the staff, the cleanliness of the lobby, breakfast area and guest rooms, and the attentiveness of the staff to any questions and needs you may have. The room I had was VERY CLEAN and was a king size suite with a separate sitting area that had a couch that unfolds into a bed. A large flat panel TV, a sizable desk area for your laptop, and a excellent wifi signal. There is a small connecting hallway with a small sink, microwave, coffee maker and small fridge in it that leads into the bedroom area where the comfortable king size mattress awaits. Once in the bedroom you will see a decent size bathroom off to one side and a closet area behind the bedroom door that contains a full size ironing board and iron. The bedroom also has a large flat panel TV with remote. The bedroom door can also be closed and locked for those who want that extra bit of security besides locking the main door leading out to the hallway. All rooms are entered from an inside, carpeted hallway. The breakfast was about all you could expect with the food being served hot and fresh. Eggs, bacon, biscuits, sausage and gravy, potatoes, breakfast burrito fixins, cereals, both cold and hot, waffle maker, toaster, bread, pastries and bagels, along with whole milk, 2% milk and chocolate milk. There were also three kinds of juices with OJ, Apple, and Cranberry. There was also a bowl with fresh red apples near by. This hotel also has a outdoor pool, and indoor workout room with a treadmill and other equipment and a business area near the front lobby for those needing a computer while traveling. As I said at the beginning. I expect only the best from Best Western and the best is what I enjoyed from this visit. I plan on staying there again on my next over night trip to Jonesboro. less

Overall: Had this room been about 15-20% cheaper then it would have been 4-5 stars based on value/experience. Nothing wrong with a Best Western, but the Plus seemed to be missing. We needed a last minute hotel room when our travel was delayed. This hotel for the night was priced equally to another preferred hotel chain except this one offered breakfast so we went with it. It was adequate since we simply needed a shower and to sleep. It was relatively clean and you could tell it was either newer or had recent renovations. Breakfast was not good. Sad because I'm a fan of breakfast burritos and waffles... just not watery potatoes, crumbly tortillas, old dry cheese, etc... The woman working in the morning setting up was lovely, however. Not really the kind of hotel you'd want to stay at for a special occasion. We had a king room and you couldn't even open the mini fridge or drawers properly because they were so close to the bed. The room also had a couch, but you couldn't use it for conversation or to watch tv because it was placed facing a wall in what looks like a closet or where the dresser/mini fridge should have gone. less

Loved it. Amazing stay. Friendly front desk Comfortable bed, didn't want to wake up lol. Clean towels. Breakfast was amazing! Had meats, better than any other other hotel breakfast I've ever had! Will stay again. less

This is a good Best Western with nice clean rooms, good breakfast and amenities. Can be a bit hard to find off Hwy 63/I 555, even though it is visible. I think it is exit 42. Use your GPS to find it. Staff was helpful and polite. less

Right when we walked in the front desk staff was rude and inattentive, the lobby and elevator very dirty. The room was not super dirty but it was not super clean either. The A/C unit was super dirty and it stunk really badly. The filters were probably never replaced or washed. The worst part was that they put me in a connecting room with a door that wouldn't lock. After noticing this I went to the front desk staff and his response was "man...yeah, maintenance was supposed to fix that earlier." I then asked for another room and he said he was 100% booked, so no other rooms available. I asked for my money back and he said that per policy he couldn't give me my money. I then asked to speak to his supervisor and he said he wasn't available at the time but that he would be in the next morning. It was late and I was only in town for one night, I called several other hotels in the area and everything else was also full. So I went up to the room and dragged a heavy TV console in front of the connecting door that wouldn’t lock to provide me with some privacy and security. (If someone in the other room tried to open the door it would bump into the console was my idea.) I had to drag that heavy thing by myself because the incompetent and futile front desk guy wouldn't even offer to help. In fact he didn't offer any help at all. His words again were, and I quote "yeah, I don't know what to do..." So the morning came and I went down for some "free hot breakfast" before checking out and heading into town for my meeting, and obviously I wasn't expecting much and guess what? The orange juice was spoiled, the whole area was dirty, muffins were undercooked, sausage was probably reheated from the prior day and the staff member taking care of the “breakfast buffet” was also rude. She was mopping the floor with a dirty mop and people were trying to walk thru the “breakfast buffet”, and she did not care. So I grabbed an old apple and some hot cereal with milk hoping it wasn’t spoiled and went up to my room. I tried some of the coffee and it was watered down and tasted like it was also spoiled. I would like to add that I travel frequently due to work and this was by far the worst experience I have had. You cannot ask a young female to stay in a room she can’t lock at night before going to bed. To make matters worse someone had placed rocks between the door and its jamb at the eastern entrance to the hallways (by the pool) so it wouldn't shut completely and lock. When people do this, it not only threatens their security, it affects everyone in the building. Anyone can just walk in off the streets and enter the building. And the worst part is that I encountered three different front desk staff and none of them were able to help IN ANY WAY. Horrible experience, pay the same and stay somewhere that cares a bit. less