Best Western Plus Jonesboro Inn & Suites

We began staying at BW Plus last summer, but this one did not come close to any of the others we’ve visited. Room 423 is terrible layout - little room to walk around king bed, with couch stuck behind a wall behind bed, where we couldn’t see TV or rest of room. No chair to sit to watch tv. Coffee pot had dust inside around hinge where I opened to pour water. Breakfast: Leftover water pitcher & cake cover with crumbs from night before on counter. No water to drink. No bowl for oatmeal (in envelope packet). Burrito & sausage biscuit were cold with no way to heat up. Ran through toaster roller 3 times, but still not warm. Spent 40 minutes in breakfast area & no one came to restock or clean. Housekeeping was very friendly & helpful. Checkin: was friendly, but soft spoken - with mask & plastic partition, I had to ask him to repeat every time he spoke. Checkout: no comment other than “put the key in the box.” I completed survey sent by hotel & waited for response before posting negative review here. I got standard response: “Thanks for staying with us. We hope you’ll give us another try”. It appeared they either didn’t read review or didn’t care enough to address comments specifically. I won’t be stopping again at this BW & will think twice about any other one. less

I’ve stayed multiple times at this hotel. Clean rooms and friendly staff. Great breakfast choices. Comfy beds. I also enjoy their soap and shampoo brand. It has a citrus scent and leaves me feeling refreshed less

The rooms are nice and clean. You will enjoy that. Clean restrooms, so enjoy. The lobby on the way to the rooms has a raised tile. My child fell over that tile and has been complaining about his knee ever since. I reported it to the front desk (right then). Front desk called mamagement immediately and reported back to me. I informend the attendant that I would be gone by the time management came that morning but that management could call me. I never got that call. I called the hotel and no one answered. My child is four years of age. The floor of that hotel is made of concrete. I came here a few time prior. My Husband has always trvaled with me and carried our son. If I'm not mistaken, the tile was raised then too because I remember seeing a cone by it. I don't think they plan to fix this tile until some old person breaks their hip. Someone please help me with this matter on how I can take legal actions against this property since management did nothing. I hate problems; but now, my son complains about his knee and my Aunt noticed his knee was swollen. He told my Grandma and my Aunt that is knee was hurting. That's a serious problem. less

We were pleased to find such a nice facility when we arrived. This Best Western is well-maintained and has an attractive appearance. The staff is friendly and helpful and the room we had was very clean and very comfortable. We will stay here again if we come this way. less

We stayed in Jonesboro, AR, on Christmas Eve-eve, and Christmas Eve. Our stay was very comfortable, and we used the early check-in service for the first time. When we arrived (after flying from Palm Springs to Memphis, and driving from Memphis to Jonesboro), it was about midnight. The friendly staff at the registration counter had us set up for a suite (unbeknownst to us), and so as we wearily dragged our bags to the room, we were pleasantly surprised when we entered it. In the morning there were several breakfast items available, and we went to our family rested and relaxed. We will definitely stay at the Best Western Plus again! less