Best Western Plus Jonesboro Inn & Suites

Right when we walked in the front desk staff was rude and inattentive, the lobby and elevator very dirty. The room was not super dirty but it was not super clean either. The A/C unit was super dirty and it stunk really badly. The filters were probably never replaced or washed. The worst part was that they put me in a connecting room with a door that wouldn't lock. After noticing this I went to the front desk staff and his response was "man...yeah, maintenance was supposed to fix that earlier." I then asked for another room and he said he was 100% booked, so no other rooms available. I asked for my money back and he said that per policy he couldn't give me my money. I then asked to speak to his supervisor and he said he wasn't available at the time but that he would be in the next morning. It was late and I was only in town for one night, I called several other hotels in the area and everything else was also full. So I went up to the room and dragged a heavy TV console in front of the connecting door that wouldn’t lock to provide me with some privacy and security. (If someone in the other room tried to open the door it would bump into the console was my idea.) I had to drag that heavy thing by myself because the incompetent and futile front desk guy wouldn't even offer to help. In fact he didn't offer any help at all. His words again were, and I quote "yeah, I don't know what to do..." So the morning came and I went down for some "free hot breakfast" before checking out and heading into town for my meeting, and obviously I wasn't expecting much and guess what? The orange juice was spoiled, the whole area was dirty, muffins were undercooked, sausage was probably reheated from the prior day and the staff member taking care of the “breakfast buffet” was also rude. She was mopping the floor with a dirty mop and people were trying to walk thru the “breakfast buffet”, and she did not care. So I grabbed an old apple and some hot cereal with milk hoping it wasn’t spoiled and went up to my room. I tried some of the coffee and it was watered down and tasted like it was also spoiled. I would like to add that I travel frequently due to work and this was by far the worst experience I have had. You cannot ask a young female to stay in a room she can’t lock at night before going to bed. To make matters worse someone had placed rocks between the door and its jamb at the eastern entrance to the hallways (by the pool) so it wouldn't shut completely and lock. When people do this, it not only threatens their security, it affects everyone in the building. Anyone can just walk in off the streets and enter the building. And the worst part is that I encountered three different front desk staff and none of them were able to help IN ANY WAY. Horrible experience, pay the same and stay somewhere that cares a bit. less

The breakfast was very good, the room was very small, had no place to put my computer or to sit besides the bed and poor communication with staff, called management after our stay 3 times and would not call us back. less

Best Western has been our choice lately while traveling. This is a nicely decorated hotel both inside and out. I would have rated this higher except for our booking problem. I booked a room through the app for a King. When I arrived everything went well. I checked in and was given a room key and the usual breakfast speech. When I got to my room there were two queen beds. Ok a mistake. No big deal. But then I called downstairs and this is where I was upset. I was told they knew I booked a King but they didn’t have any so they switched me. But never told me. Then I was told they weren’t available because the Kings were still dirty. This was 6:00pm. But they would check and see if they could be cleaned. A few minutes later I got a call back that the King was available as it was just the maid hadn’t reported they were clean. Poor staff all around. less

Most of the staff was very accommodating. Free Breakfast was one of the better ones that we have had. There was a mix up with our reservation so there was about 15 minutes where we didn't think we had our room for a 2nd night. But they found it after I called customer service and the GM. less

This hotel was amazing! The staff were very kind and friendly and were happy to lend a helping hand whenever needed. The entire hotel inside and out was clean and well decorated. I love the atmosphere. The pool was nice also and there were no issues with disturbances or otherwise while we were there. Our room was really nice and clean and comfortable and the bed was very comfortable. This hotel makes you feel at home and was even better than home to me because it was so nice and high class without the snobbishness of high class establishments. The price is a bit high but it is worth it to feel safe, comfortable, and cared for in such a nice environment. Thank you Best Western for the great experience! less