Best Western Plus JFK Inn & Suites

friendly staff clean and good internet close to freeways and airport. A hop skip and a jump to all parts of Houston, a good place to stretch out in the suite with nice size TV and super clean bathrooms and room. Hablan español también. Welcoming staff! less

We recently had a one night stay at Best Western JFK on March 25th, 2020. We were on our way back from out of country where we had been stranded for several days as our flights home kept getting cancelled during the Covid pandemic. I had booked this hotel online a few days earlier, hoping that our flights would be a go and that we would indeed have an overnight layover in Houston. We arrived in Houston and called the hotel to request the airport shuttle. The shuttle arrived promptly in about 15 minutes and we were at the hotel shortly thereafter. I checked in at the counter with my name saying I had a reservation for one night. The young lady at the counter was unable to find my reservation. I checked my phone for the reservation thinking I booked the wrong Best Western. It was then that I realized I had mistakenly booked the hotel for the previous night which had already gone through on my credit card. Ugh, what a stupid mistake, and with all the craziness with the flights in the last few days I was quite distraught. I cannot remember her name, but she immediately called her manager and discussed my situation. She was so kind and compassionate and went above and beyond what she needed to. They ended up comping our one night stay since we had paid for the previous night and the hotel was at capacity that night so thankfully there was a room available. We had to leave very early the next morning for the airport. The shuttle was supposed to be available, however the driver was not there in the morning, perhaps a miscommunication. We decided we would just call an Uber. Again, a different young lady at the counter, but she was genuinely upset that we had to call a cab and she offered to have the hotel pay. We appreciated the gesture but it was only $8 so not a big deal however it was a very nice gesture. We have stayed here a few times and we will definitely stay again. Nice hotel, clean and comfortable and great staff. less

We stayed here one night and everything was absolutely first class! From luxury towels, to large, very clean rooms, extremely helpful staff and an excellent breakfast. Great overnight stay for any traveler. less

Spent one night and while it is pretty average overall, it is definitely value for money for as close as it is to the airport. The check in and out was lack luster. Both seemed completely disinterested in checking me in or out, not freindly not helpful just really disinterested. Pluses: + free shuttle Minuses: - customer service - breakfast. I left at 6:00am am and breakfast was supposed to start at 6:00 am. It didn't - room was fine but not spotless or super as in some other reviews - found the pool area and back needing to be cleaned up. Swept, weeds pulled in the rock area by the back door. Overall, fine for one night, price was right but think management could pay closer attention to things. less

Had a super great experience at this location. Everything was clean. The check in process was smooth. The person checking us in was very kind and recommended a fantastic restaurant for dinner. The driver of the airport shuttle, Allen, was also great. The breakfast was the best we've had in a long while so all in all it was a great experience. less