FANTASTIC HOTEL SCORNED BY LAZY UNCONCERNED FRONT DESK STAFF
08/10/2018 MORGAN M, SAN DIEGO, United States
Fantastic Rooms Great Location But don't expect to be treated like anyone more than just another body showing up at their door The Front desk Agent Snickered over a bottle of water and some pean... more
Fantastic Rooms Great Location But don't expect to be treated like anyone more than just another body showing up at their door The Front desk Agent Snickered over a bottle of water and some peanuts or my points knowing i arrived there famished at midnight due to a cancelled flight .The next morning i called the desk for a toothbrush and it was more like getting a tooth pulled when i asked if it could be taken to my room it never arrived and i had to retrieve it an hour later. Then came breakfast the item trays were nearly empty and i wasn't about to scrape the tray bottoms for a meal so i i asked the front desk agent to kindly have the trays replenished and was told whatever is there is all there is.. OH .SNAP THE STAFF IS INCOMPETENT AND UNACCEPTABLE . AND THIS REVIEW IS COMING FROM A DIAMOND MEMBER I USUALLY STAY ON MY BUSINESS TRIPS AT BW THIS WAS A STUNNER TO SAY THE LEAST less
Sanjay P, Manager at Best Western Plus JFK Inn & Suites, responded to this review
Dear Guest,
We are very sorry that we were not able to meet your expectations, I will pass your review to upper management and at the same time I would like to offer our apologies. We kindly ask for your understating that all of our Elite Best Western Rewards Members have a choice of getting bonus points or snack, FD Clerks are not authorized to grant both things to our guest, also if Front Desk was not able to take the toothpaste and toothbrush to your room was not due to laziness or incompetence but to a limited staff working at the time, when we have only one person at the desk could be complicated to leave the Front Desk unattended to deliver complementary items to the rooms, specially on weekends.
I will also talk to upper management see if they can consider the option of extending breakfast hours during the weekends so guest that cannot make it by 9:00 am are still able to get breakfast.