Best Western Plus JFK Inn & Suites

This hotel was perfect for a quick overnight stay for an early morning flight. Excellent location, great price, nice lobby area, clean/spacious room. (We left before breakfast was served so can't comment on that.) Best part was the shuttle/parking service. When checking in, I asked the front desk clerk about suggestions for airport parking, and she told me about the hotel's shuttle service. I was able to leave my car at the hotel and shuttle to/from the airport for less $ than any other airport parking. The shuttle runs every 30 minutes from the hotel to the airport. Then after my return flight, I called the front desk and they sent a van right away to bring us back to our car. VERY efficient! Overall, I will definitely be back and recommend this hotel to all friends and family traveling out of IAH! less

I am a Best Western Platinum member. There is a review about this hotel by CanadianCT a few days before mine. I was one of the parties mentioned in that review - the one with the family. I already had a booking for 2 nights through the Best Western website - that particular night (Sat night) and the night before (Fri night). My reservation was for 2 queen beds room. My plans had changed the previous day (ie for Fri) and I was not able to make it. I called up the hotel and informed them of my updated plans. I was told that I *may* have to pay anyway to which I agreed to as long as I was assured of accomodation on Saturday. The lady confirmed this - even indicated that she will do the best she can to cancel for that day altogether if possible to avoid a charge. I showed up at the hotel at around 11:30 PM Saturday night to check in which is when the trouble really began. Although the hotel's IT system was down, phone lines were down (I wonder how the lady at the desk was talking to IT support on the phone) and CanadianCT was already being denied her room when I arrived. I was asked about my reservation details and then was told that I had no reservation in my name at all. I presented my reservation number and it still did not show up on the computer which had started working by that time. The lady at the desk then offered me a King Bed room which was available as long as I paid in cash. I was able to scramble my and my wife's purses to cough up the cash and was checked in. I explained my situation with the 2 nights booking and the lady double checked her system and confirmed I would not be charged at all as the reservation was completely canceled as per the system. When the IT systems came up, the pilot showed up and was processed ahead of me and CanadianCT, ie reverse order of our arrivals. Checkout was also problematic with unexplained charges against my name which were waived off. All throughout the conversation the manager kept telling me her version of the story which was different from the actual sequence of events and I had to keep correcting her facts. I wonder how much of that she really understood as she kept telling me I called up the 1-800 number to make changes and shifted the blame to them. The problem is : I never ever called up the 1-800 number! The feeling I got when I spoke with the manager was that she was only truly interested in keeping her profits, not genuinely interested in rectifying the concern. less

This Best Western is a convenient choice for anyone traveling through IAH. The 24 hour shuttle ran flawlessly and both my friend and I (whose flight left at 5AM) made our flights with ease. Susana handled our check in and was very kind and courteous. Room was immaculate and modern. The free breakfast was amazing, I loved the Texas shaped waffles! less

I had high expectations- a 24 hour shuttle - awesome and much appreciated with a 11:30 pm arrival. Problem....the phone lines for this particular hotel were down. Called the main reservation number - they couldn’t get through. Called another Best Western in the area - she too couldn’t get through. Suggested that I call a cab as i would likely be reimbursed. Show up at hotel with taxi receipt - no - sorry - it’s not our fault - the phones were out because of weather (but yet I was able to contact other hotels in the area).....hmmmmm....20$ out. Fine - I’ll check in - well unless you have cash our credit card doesn’t work (it/s now 12:00 pm). With limited cash that wasn’t an option. After speaking to the manager who confirmed I would not be reimbursed for the cab, the manager (Sanjay) offered the only solution - we will cancel your reservation for no charge and get a shuttle to take you back to the airport. Are you KIDDING?!?!?!?! Another customer came in - same story. We asked if we could stay the night and run the credit card the next morning - No - not possible. I pitied the young woman at the desk who was basically having to turn away customers at midnight. She tried running the card again - now a family of 4, myself, a pilot and another woman are in the lobby. Thank goodness the system ran our cards. I am truly astounded as to the horrible service offered by the manager Sanjay - the woman at the desk did her best to relay the information as nicely as she could - but we are all basically being told our solution was to cancel the room (for which there would be no fee - I guess we were to be thankful we wouldn’t be charged for the cancellation since none of us had sufficient cash to pay for the room). They would even be kind enough to drive us back to the airport - so I guess we could sleep on the floors by the checked luggage carrousel. I am flabbergasted as well that I was not reimbursed the 20$ for the taxi - if you’re phone doesn’t work and you’re expecting customers, I would think it would be a safe bet to drive your 24-hour shuttle to the airport to see if people are gathering. Thankfully the credit card machine started to work so we can check in. At this point, I’m not exactly filled with trust that they will fulfill their shutltle services tomorrow, so we shall see. I will NEVER EVER again step foot in a Best Western - especially this one. I have travelled extensively, and have never encountered a manager who seems to care so little about customer service. less

This was a very quiet place, with attractive rooms. Clean, and close to the airport. The a.c. unit was a little older, and the controls weren't very precise. The fan didn't run like it was supposed to. There are free airport shuttles that run every 20 minutes or so, making this a convenient location if you're flying into George Bush airport. Lots of restaurants close by. less