Warning: This hotel not recommended
09/08/2017 Anthony A,
I stayed at the Best Western Plus JFK Inn and Suites on 7/25/2017. The Place was an absolute disaster. Upon arriving the beautiful fountain behind the front desk was not working and was never on our e... more
I stayed at the Best Western Plus JFK Inn and Suites on 7/25/2017. The Place was an absolute disaster. Upon arriving the beautiful fountain behind the front desk was not working and was never on our entire stay. There was a commercial fan in the lobby, probably for a spill which is fine to clean up and dry, but the electric cords were right in the walking path. It could have been plugged into another outlet that was not in the walking path. A towel was placed right in front of the elevator, presumably to keep people from slipping, but it was not effective as I tripped over it. It just should not have been there. The elevator reeked of an awful smell when you got in it as did the stairs. I could not get to my room without running into strange and awful smells. The lobby did smell ok. When I got to the room a lamp, a reading light, and a wall outlet were all broken and not working. The bolster pillows had disgusting stains on them. There was no conditioner in the pre-filled pumps in the shower. The air vents were dirty. The remote was in a "Clean Remote" box, but was just an LG remote, not the "Clean Remote." There was only decaf coffee in the room, no regular. At the bottom of one of the stairs, the exit to the outside was taped off and blocked. The whole reason for staying at this location was the pool, which was disappointing. Both the pool and the hot tub had murky water. The hot tub was not heating and was actually colder than the pool. The place for towels only had one towel in it and there were three of us. The handrail was broken and taped off going into the pool. The pool also did not have the smell of chlorine, which doesn't mean it didn't have any, but the lack of smell here was still questionable. I used the exercise room in the morning. The machines were nice, but the temperature in the room was 80 degrees! The clock also did not work in that room and there were no towels in the towel holder. The breakfast was good, probably the best thing about the place. The only thing bad about breakfast was the eggs which were not high quality. The room was also extremely warm during breakfast. When I checked out in the morning, the person at the desk didn't even bother to ask how my stay was. This is nothing more than a $60-70 a night hotel. It's like they built the hotel and then never bothered to keep it up. I do not plan to stay here again and would not recommend any one else do either. less
General M, Guest Relations Manager at Best Western Plus JFK Inn & Suites, responded to this review
It's our ambition to give you a five star experience, and it's disheartening to discover that this is not the impression we left you with. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations, such as the fan in the lobby. We appreciate your insight and hope you will change your mind and return to give us another chance to provide you with a superior experience.