Not pet friendly
23/03/2018 begallet, Yuma, Arizona
We selected this hotel due to the fact we had 2 small dogs travelling with us and we had stayed in this hotel in September when moving across the country with our dogs, and had a pleasant experience a... more
We selected this hotel due to the fact we had 2 small dogs travelling with us and we had stayed in this hotel in September when moving across the country with our dogs, and had a pleasant experience at that time. When booking our reservation, and on check in, I was told the pet fee was $20, but when asking to change rooms due to our room being directly in front of the elevator lobby, management tried to change the fee to $20 per dog per day. When we refused to sign agreement of this change, we were locked out of our previous room with our belongings in it until we agreed to sign the form. After much hassle, management agreed to the original $20 pet fee, but then still charged us $20 per pet at check out. As an added bonus, we let our children swim in the indoor pool only to discover clumps of hair floating in the pool and scattered on the pool deck. We were in town for a funeral, and this hotel only added to the stress of the weekend. less
Tina M, Guest Relations Manager at Best Western Plus JFK Inn & Suites, responded to this review
We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we missed the mark. We hope to earn your business on future travels so that you can see our continuous improvement.