Best Western Plus JFK Inn & Suites

We took a cross-country road trip this summer to visit family. We are a family of four with two young children, so safety is our top concern given the COVID-19 outbreak. Best Western was promoting some of the top safety and cleaning standards, including a 72 hour window between bookings, if possible. Because of that, we prioritized staying at Best Western. We stayed at one in Tennessee that was great, however, the BW in North Little Rock fell short of our expectations. Unfortunately, upon arrival we found out that the guests had just recently checked out that morning, so no window between bookings. We also noticed many of the guests weren't wearing masks in the lobby and elevator. There were signs posted that mandated that they be worn, but the staff wasn't enforcing the policy. This was the 5th hotel stay on our road trip, and at each one I would enter before our children and do a quick wipe down of surfaces with disinfectant wipes. (If you have young kids, you know they touch everything.) This was by far the dirtiest of the hotels, and the only one with residue visible on many of the surfaces. The headboards were made of some type of fake leather fabric, which was peeling so impossible to clean. The elevator (which is supposed to be frequently cleaned) was visibly dirty. It made us feel uneasy, and I'm still praying that we didn't pick up anything during our stay. less

We rented a Suite with a garden jacuzzi with our 2 small grandsons. When we first arrived we were happy that the AC worked great but the room had a weird, nasty smell. The night clerk came in and sprayed deodorizer but it only lasted a little while. My grandson was going to eat so I moved a side table so he could eat a lunchable. There was something on the floor under the chair, actually looked like animal or human waste. There was something wet and sticky in front of the couch. Two small pillows on a king size bed were not enough. Also, no comforter on the bed. Went swimming no towels available in swimming area after being told there was, so we had to walk back to our room soaking wet. I’ve stayed in many hotels in my lifetime, this has been one of the worst, concerning cleanliness. Would have loved to have had a cup of coffee but no cups to be found in in the room. For the $160 a night we would have expected a nice experience. We didn’t even get to use the jacuzzi tub because we were scared because the room was so filthy. We will not stay at any Best Western. I’m not sure what is going on here. Maybe poor management or lazy employees? less

We reserved 2 rooms. Both were supposed to be handicapped. They only had 1 handicap room for us. Under the bed was filthy.,Hairs still in the shower. The one handicap room we did get the handicap rail was wobbly and the shower chair was so flimsy it was not functional. They only give 2 pillows in king rooms. We did get 2 more. The bed was terrible and gave me a back ache. The check in girl was polite and professional. less

The best feature at the best price has to be the in room hot tub option! It was therapeutic and very deep and spacious! The bed is super comfortable. It is definently worth the money spent! If your social distancing then ordering food from doordash is highly recommended. less

The staff is super friendly, helpful and very happy to accommodate any needs or requests made of them. Rooms were clean and beds comfortable. Fair pricing on the rooms and look forward to being able to stay there again. less