Best Western Plus JFK Inn & Suites

Stopped overnight while traveling from east coast to Utah. Had our dogs with us. The hotel was clean and comfortable. There’s a tiny grassy area for dogs, parking lot was small, but overall the accommodations were very good. We usually stay at other brands, but with the pets we decided to try BW. We’re glad we did. less

My wife and I were pleased with this hotel. Overall, we enjoyed the proximity to Little Rock, AR. Check-in and check-out was quick. Front desk employees were friendly and helpful. Note: This is a pet-friendly hotel so don't be surprised like we were to see dogs in the lobby and find pet hair around the room. less

We opted for a suite due to the size of our party so there was a pull out bed but no linens for it. WE had to go back to the desk to request linens. None of the staff seemed to have any authority to make even simple adjustments. They advertised grab and go hot breakfast--what a laugh. It was two frozen half dollar sized biscuits, a protein bar, and an apple and instructions where to find the microwave. There was a limit of one coffee per person and they even wrote it down with your room number to be sure you didn't exceed that. less

House keeping doesn’t care of your status (I’m diamond) they will just open the door without knocking. Will at the front desk is worst rude unprofessional and expressed that he didn’t care I was a diamond member. He said I need to get out of his room so his house keeper can clean it and get out of his hotel. This occurred Christmas Day which I felt Lucifer sent his people to try to ruin my day. I traveled the world 🌎 and this was the worst ever. No respect and negativity is a understatement and if all possible stay away. ( side note two children size pillows was on the bed and heater took hours to warm up the room) THIS IS MY 1st negative Trip Advisor review but I wanted to warn everyone. I’m praying for these individuals. less

I'm a gold member and have stayed at several of your locations prior to and once obtaining membership. I MUST state that this is by far the BEST one I've EVER visited. The manager Michael was a gem. He and his staff are among the rare who still know the definition of customer service. I had previously had a HORRIBLE experience with the Pine Bluff location and switched to this hotel. I had given up on Best Western and had decided when we used the last of our points we would NEVER return to ANY Best Westerns. Michael , however, has reestablished my faith in this company and reminded me why I frequently stay at Best Western. I will GLADY return. Thank you Michael for turning what seemed like a tragedy into a fairytale of a stay. less