Best Western Plus Island Palms Hotel & Marina

I enjoyed the locations and our stay. When we checked in we advised the front desk we were not parking a car (additional fee). Half way through the trip we decided to rent a vehicle and notified the front desk. When checking out we were billed parking for every day. We notified staff at check out and they stated they would make the adjustments and email me a final receipt. I never received the updated invoice and my card still shows the wrong fee plus additional charges now. The slider in the room was also very difficult to close and the screen door was off the hinges when we arrived. We were not able to secure the slider. We weren’t worried about the screen so we didn’t notify staff. Other than that it’s a great location, and I’m sure they’re doing the best they can given the circumstances. less

The Island Palms is a great little gem in San Diego. We have stayed there many times over the last 10 years. Its in a lovely setting on Shelter Island, close to the airport. They don't build hotels like this anymore. The only thing I would suggest is to upgrade the plumbing fixtures. They all work fine, but are clearly in need of replacing. Our most recent stay was during May of 2021, so the pandemic was still in its (hopefully ) final moments. The Island Palms is a great place to stay..it just needs a little TLC...screen doors that open and close easier...little things. We will be back ! less

We wisely selected a second floor Casa Del Mar Water View room facing the quiet marina. The deck was inviting and comfortable. Everything you need is a short walk away. I recommend an early morning walk around the island. less

I've been staying here approximately 4 times a year for a training conference. The location can't be beat. Marina on side and the bay on the other. Great for walking for jogging. Lots of fine dining in the area and the restaurant on site is pretty good. Every second story room has a good view of either the bay or the marina. Every once in a while the navy helicopters across the way can get a bit noisy but they usually shut down around nightfall. less

This hotel was amazing. The staff was friendly and accommodating. I would recommend that you get a room with a view of the water. It was so nice to see all the boats every morning. The hotel was in a great location directly across the street from the bay. There are several restaurants near by and it is a 10 minute drive to the airport. less