25/03/2017 stevesh2158wz, Middleton, Wisconsin
Location is good. Central to everything: Zoo,Sea World, Point Loma, and easy travel to Mission Beach, downtown, etc. Hotel restaurant is average at best. Pool (actually two) is nice, at the setting on... more
Location is good. Central to everything: Zoo,Sea World, Point Loma, and easy travel to Mission Beach, downtown, etc. Hotel restaurant is average at best. Pool (actually two) is nice, at the setting on a marina is nice. Rooms are in need of an update, in a bad way. Mind you, they are clean and housekeeping service was very good, but the property is old. In fact the whole area sort of has a 60's-70's vibe, which is cool, but if the last time the room was updated was the 70's, then not so much. Clearly the last renovation is more recent than the 70's, but it's nonetheless past due for another. Little pricey for what we got. less
Spencer P, Front Desk Supervisor at BEST WESTERN PLUS Island Palms Hotel & Marina, responded to this review
Thank you for your review! I'm very glad you enjoyed many aspects of your visit including our location on the marina, our two pool areas and our proximity to local attractions. Thank you also for your compliments to our housekeeping staff; it's wonderful to hear they provided great service and helped ensure your room was clean and comfortable.
We appreciate your feedback on your room and I'm sorry the room felt outdated. We are continuously making updates and improvements to our guest rooms; we have projects currently underway and more to come. We also offer three different buildings, each with its own unique design and décor. I hope you'll come visit us again so we can provide you with a true five-star experience.
Front Desk Supervisor