Positives and negatives
14/01/2018 Vicki G, houston
We stayed here and came in the day of the winter rainy storm. They upgraded us to a Marina view which was nice. The first three days were nice and quiet tues-thurs. friday night there were people abov... more
We stayed here and came in the day of the winter rainy storm. They upgraded us to a Marina view which was nice. The first three days were nice and quiet tues-thurs. friday night there were people above us running, moving furniture, dropping stuff,loud... finally at 1100 they quieted down . The next
night, mind you, the night before we are to leave, my teen awakens to the sound of “ oh! Oh! “ at 230 am. So now i am awake and try to turn on my window unit to drown it out.. so it was time for us to go to Dunkin donuts at 4am.
I really enjoyed walking the marina at night which was awesome. I enjoyed the fire area at the pool. The room was a bit tight to open the door right at the bed but only 2 of us so we managed. Room was very clean. But just didnt enjoy the noise...
I am being completely honest and before the last night event i was prepared to give 4 stars, but couldnt. I think the window unit in C120 needs an upgrade or replacement and could use some painting in spots.
Yall were very nice and i would stay here again, but i would get a suite in the upper level marina side if i had to do over...
Spencer P, Front Desk Supervisor at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thanks so much for sharing your experience. I'm glad you enjoyed the marina views from your room and a quiet and comfortable first three days at the hotel. I am so sorry this was not the case for your last two nights due to the noise from the room above you. I know this must have been difficult and frustrating and I sincerely apologize for the inconvenience. I also am sorry that the A/C unit in your room had some issues and I want you to know our maintenance team has addressed these.
It's so great to know you loved walking along the marina, relaxing at the fireplace at our pool, and enjoying a clean room. I wish your entire experience had been this pleasant, and I'm confident that if you visit us again we can provide you with an outstanding experience in every way.
Thank you again for staying with us and providing your valued feedback. We hope to have the opportunity to welcome you back for a true five-star experience in the future.
Front Desk Supervisor