Best Western Plus Island Palms Hotel & Marina

2051 Shelter Island Drive, San Diego, California, 92106-3105, United States
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Best Western Plus Island Palms Hotel & Marina

With a waterfront location close to Ocean Beach, SeaWorld, and the San Diego Zoo, the Best Western Plus Island Palms Hotel & Marina is a hotel in San Diego, CAs idyllic Shelter Island neighborhood, earning TripAdvisor Top 25 accolades thanks in part show more

Pets not accepted
Check-in & Check out16:00:00 | 11:00:00

Reviews of Best Western Plus Island Palms Hotel & Marina

Traveller Overview:
4.5 Rating: 4432 reviews
Excellent 59%
Very Good 29%
Average 6%
Poor 2%
Terrible 1%
Rating

trans4med, wrote review 22-03-2020

Excellent location

Excellent location for visiting San Diego. View of water and Marina. Good parking, and a quite location. Easy to get around to all the things you want to visit. The front desk people are very helpful... more

Owner Response
00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for choosing Best Western Plus Island Palms Hotel & Marina for your stay and for sharing your experience with fellow travelers. We are pleased that you loved our fantastic location, the beautiful view as well as our parking area. We hope to have the pleasure of accommodating you again soon. Leidy Prado, Director of Guest Services
Rating

NorthernSoutherner, wrote review 20-03-2020

Shelter Island getaway

We stayed for 3 nights at this hotel, just as San Diego was starting to shut down because of covid19. The place was therefore pretty quiet, but we really enjoyed our stay. We had to change our booking... more

Owner Response
00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for the excellent review of the Best Western Plus Island Palms Hotel & Marina. We are pleased to know how much you enjoyed your stay and that you were impressed by the service provided by our staff as well as the beautiful views from your room. Our breathtaking views are truly spectacular, and we love that this helped to make your stay memorable. However, we regret your disappointment with the cost of the parking. It was our pleasure hosting you, and we look forward to doing so again on your next visit to the San Diego area. Leidy Prado, Director of Guest Services
Rating

G B, wrote review 16-03-2020

Nice Physical Location - But Average Lodging

A great location for watching military aviation, naval vessels and yachts. This hotel has had some updating, but is showing its age. Conversations can be heard from the contiguous rooms, do it’s best... more

Owner Response
00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for staying with us and for reviewing your experience. We are sorry for the noise and maintenance issues you faced during your stay. We have shared your comments with appropriate individuals so that the problem you pointed out is fixed. We have also shared your comments regarding the cleanliness oversights you experienced with our housekeeping team and will make sure we are more diligent in our cleaning process. On a positive note, we are happy you were pleased with the food we serve at our restaurant and that our location worked out well for you. Thank you once again, we look forward to welcoming you back on your next visit to San Diego. Leidy Prado, Director of Guest Services
Rating

Gardengel-IoW, wrote review 16-03-2020

Helicopters!

On Shelter Island a nice location, more built up than I expected and not a quiet location. It is near Naval base and helicopters buzzing around from early till late. Stayed four nights so that was a b... more

Owner Response
00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for posting a review of your recent stay with us. We regret we were not able to meet some of your expectations and that you were disturbed by the noise by the helicopters. Please know, our front desk is available 24*7 to resolve any issues related to your comfort, and we would have been obliged to have addressed this issue while you were here. We have also shared your comments regarding the service issue you faced at our restaurant with our food and beverages team and will make sure we are more diligent in our service delivery. On a positive note, we are happy our location worked out well for you and that you found our beds to be comfortable. We hope you will give us another chance to host you again so we can restore your confidence in us. Leidy Prado, Director of Guest Services
Rating

tescily14, wrote review 15-03-2020

Brandy is amazing!

We had a long layover, and decided to book this hotel using points with American Express. The airline took our 10 hour layover and turned it into 5 at the last minute which wouldn't have been such a p... more

Owner Response
00gc, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for choosing the Best Western Plus Island Palms Hotel & Marina during your layover. We are delighted to know you had a great stay and that the service you received was exceptional. Your compliments will surely be shared with Brandy. We are also happy to know you loved our location. It was a pleasure hosting you, and we look forward to your next visit. Leidy Prado, Director of Guest Services