Amazing Value, Fabulous Location, Water on both sides!
We were greeted by Daniel at check in. He was amazing. Very thoughtful, friendly and kind. He assured us our rollaway bed would be in the room shortly, before we even made it to the room it was there.... more
We were greeted by Daniel at check in. He was amazing. Very thoughtful, friendly and kind. He assured us our rollaway bed would be in the room shortly, before we even made it to the room it was there.
The housekeeping staff is also fantastic. The rooms were extremely clean and well prepared, extra towels and linens as requested, were delivered by a very friendly face. I wish I would have caught her name, she was very sweet as well. The rooms are spacious and well kept. Cozy and comfortable linens and beds. Bathroom is also very well appointed. View form the room is spectacular. With the marina on one side and the harbor on the other,you really can't go wrong here. We've been back multiple times since covid and will definitely return soon.
Upon check out, we were greeted by Danny, not Daniel. Danny was wonderful as always. He was there for us on our last stay as well. He is very helpful and kind, a little funny too. And to answer his question(Are you sure you're ready to go?), Absolutely not! I wish we were back already. Island Palms is officially our spot in San Diego. Thank you for all you do! less
G M, Agency / Consultant at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for making us your home away from home. We are thrilled to read how much you enjoyed your stay with us, and your compliments about our immaculate accommodations and helpful staff are truly appreciated. We delight in providing the best service possible, so we are happy to learn that our team members made you feel right at home. It is our goal to deliver this type of experience to every guest on every visit, and we will certainly share your kind comments with them, especially the associates you mentioned. We are grateful for your excellent feedback and cannot wait to welcome you back soon to Best Western Plus Island Palms Hotel & Marina for another outstanding visit.