Best Western Plus Island Palms Hotel & Marina

2051 Shelter Island Drive, San Diego, California, 92106-3105, United States
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Best Western Plus Island Palms Hotel & Marina

With a waterfront location close to Ocean Beach, SeaWorld, and the San Diego Zoo, the Best Western Plus Island Palms Hotel & Marina is a hotel in San Diego, CAs idyllic Shelter Island neighborhood, earning TripAdvisor Top 25 accolades thanks in part show more

Pets not accepted
Check-in & Check out16:00:00 | 11:00:00
2051 Shelter Island Drive, San Diego, California, 92106-3105, United States

Reviews of Best Western Plus Island Palms Hotel & Marina

Traveller Overview:
4.5 Rating: 4459 reviews
Excellent 59%
Very Good 29%
Average 7%
Poor 2%
Terrible 1%
Rating

Lifeisonetrip, wrote review 18/09/2020

Wonderful trip

Took a two night trip to the San Diego area and stayed at this Best Western due to a previous stay. The mini suite we booked was great, spacious and comfortable. Had a slight view of the bay and enj... more

Owner Response
G M, Agency / Consultant at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for returning to the Best Western Plus Island Palms Hotel & Marina. We are happy to know you had an amazing time with us and that you enjoyed the comforts of your room. We also appreciate your kind comments about our staff, especially Danny, and our wonderful location. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We are grateful for your recommendation and for your valuable feedback. We look forward to seeing you again soon. Bob Levine, General Manager
Rating

glfinternational, wrote review 16/09/2020

Simply the Best

Unbelievable location and views. However; what really made our stay so incredible were the employees of Best Western. They showed us comfort and care throughout our family's entire stay. Thank you for... more

Owner Response
G M, Agency / Consultant at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for the excellent review of the Best Western Plus Island Palms Hotel & Marina. We are pleased to know how much you enjoyed our wonderful location and the exceptional service provided by our staff. We will surely share your compliments with our team for taking such good care of you. Our breathtaking views are truly spectacular, and we love that this helped to make your stay memorable. We are happy you and your family had a fantastic time with us, and we look forward to doing so again on your next visit to the San Diego area. Bob Levine, General Manager
Rating

jenniferm0rris82, wrote review 11/09/2020

Amazing Value, Fabulous Location, Water on both sides!

We were greeted by Daniel at check in. He was amazing. Very thoughtful, friendly and kind. He assured us our rollaway bed would be in the room shortly, before we even made it to the room it was there.... more

Owner Response
G M, Agency / Consultant at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for making us your home away from home. We are thrilled to read how much you enjoyed your stay with us, and your compliments about our immaculate accommodations and helpful staff are truly appreciated. We delight in providing the best service possible, so we are happy to learn that our team members made you feel right at home. It is our goal to deliver this type of experience to every guest on every visit, and we will certainly share your kind comments with them, especially the associates you mentioned. We are grateful for your excellent feedback and cannot wait to welcome you back soon to Best Western Plus Island Palms Hotel & Marina for another outstanding visit. Bob Levine, General Manager
Rating

ericdarosa, wrote review 08/09/2020

Not as good as it use to be

Stayed here 9/4/2020 to 9/7/2020. The bad: The rooms are dated. The bathroom was dated as well. Bathtub with a tile surround that was moldy and a shower curtain. Who even uses a bathtub with a shower ... more

Owner Response
G M, Agency / Consultant at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for choosing to stay with us once again. We are sorry we did not meet your expectations this time and that you had a less than exceptional visit. Your feedback has been shared with the appropriate individuals in our organization as we begin formulating plans for future renovations. On a positive note, we are happy you liked the location and enjoyed the pool as well as the views. Thank you again for your business, and we hope you will give us another opportunity to welcome you and your wife for the exceptional stay you deserve. Bob Levine, General Manager
Rating

Shirleyleah, wrote review 07/09/2020

Love this hotel

This will be my go to spot anytime I visit San Diego. I love the location, the hotel is beautiful, the pools are amazing.... Absolutely fantastic. I love being able to walk across the street and walk ... more

Owner Response
G M, Agency / Consultant at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for the kind review of the Best Western Plus Island Palms Hotel & Marina. We are delighted to know you had an amazing time with us and how much you enjoyed our beautiful, well-maintained property, our great location, as well as the pools. It was our pleasure hosting you, and we love knowing that we will be your hotel of choice every time you are in the area. Bob Levine, General Manager