Best Western Plus Island Palms Hotel & Marina

2051 Shelter Island Drive, San Diego, California, 92106-3105, United States
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Best Western Plus Island Palms Hotel & Marina

With a waterfront location close to Ocean Beach, SeaWorld, and the San Diego Zoo, the Best Western Plus Island Palms Hotel & Marina is a hotel in San Diego, CAs idyllic Shelter Island neighborhood, earning TripAdvisor Top 25 accolades thanks in part show more

Pets not accepted
Check-in & Check out16:00:00 | 11:00:00
2051 Shelter Island Drive, San Diego, California, 92106-3105, United States

Reviews of Best Western Plus Island Palms Hotel & Marina

Traveller Overview:
4.5 Rating: 4558 reviews
Excellent 59%
Very Good 29%
Average 6%
Poor 2%
Terrible 1%
Rating

brettn867, wrote review 03/08/2021

Great location and value

Great hotel. Still suffering from staffing shortages and COVID protocols, hope we all get back to normal soon. This location has always been our “go to “ in the San Diego area. Lots to do, and close t... more

Owner Response
General Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for the excellent review of your stay at the Best Western Plus Island Palms Hotel & Marina. With our waterfront location close to Ocean Beach, SeaWorld ®, and the San Diego Zoo®, we love providing our guests with a great place to enjoy all that our city has to offer. We are happy you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience! Bob Levine, General Manager
Rating

Y4722IAstevew, wrote review 01/08/2021

Best Western Island Palms Shelter Island San Diego

Great property that's seen better days. Recent stay was disappointing. The location is outstanding. The concept is good. The execution seems to have fallen off considerably. I've stayed here a ha... more

Owner Response
Heather Cardone, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Thank you for choosing Best Western Plus Island Palms Hotel & Marina. While we are glad you loved our location, we regret your stay was anything other than perfect. We appreciate your honest feedback and apologize for not meeting your expectations. We have shared your comments with our management team to ensure a much-improved experience for our guests. Thank you again for making us your preferred choice on every visit, and we hope you will consider coming back so we can provide you with the hospitality you deserve. Bob Levine, General Manager
Rating

David K, wrote review 01/08/2021

BW Island Palms Hotel San Diego

BW Island Palms Hotel has been a decades long favorite hotel in San Diego but a recent visit has left us discouraged and looking for a new place to stay in SD. This hotel has lost it's charm, cleanlin... more

Owner Response
Heather Cardone, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
David, thank you for choosing to stay with us once again. We are sincerely sorry we did not live up to the standards you should expect from us. We have made a note of the issues you outlined, and we will be working with our team to improve these areas. We are committed to providing exceptional accommodations and service, so we want to thank you again for your valuable feedback. We hope you will give us another chance whenever your travels bring you back to the area. Bob Levine, General Manager
Rating

Judy H, wrote review 31/07/2021

Cool San Diego Getaway

We have enjoyed many family vacations at the Best Western Island Palms Hotel. When we deduced to travel to some place were the weather was much cooler than our home surroundings, we decided to visit ... more

Owner Response
Heather Cardone, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Judy, thank you for mentioning all the things about Best Western Plus Island Palms Hotel & Marina that make us an excellent choice for a family vacation. It is a pleasure to know we met all of your expectations! From our incredible views and resort amenities to our devoted team, we take pride in giving each guest a memorable experience. We enjoyed hosting you, and we hope to see you again on your next trip to San Diego. Bob Levine, General Manager
Rating

Megan M, wrote review 28/07/2021

Very impressed!

We had a great week long stay at the Best Western Island Palms. We stayed in a marina view one bedroom king suite with a kitchen (no oven). I called a week before our trip and Danny recommended the m... more

Owner Response
Heather Cardone, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina, responded to this review
Megan, we are thrilled you had an excellent stay at the Best Western Plus Island Palms Hotel & Marina, and we appreciate the fantastic comments about our hotel and staff. It was our pleasure to accommodate you, and we look forward to your next visit with us. Bob Levine, General Manager