Best Western Plus Irvine Spectrum Hotel

Very nice suite, loved the separation from the living room to the beds, TVs in both rooms, clean room, great maid service, nice pool and spa, great breakfast, waffles, eggs, hash browns, toast, muffins, pastry, would stay again less

Very Good hotel, near restaurants and grocery stores. Good variety at breakfast. Suites were good for business travel. Only complaint was that the Hot tub was dirty-foamy and had a strange odor. Overall though it is a convenient hotel for business travel due to proximity to Irvine. less

I have thought long and hard about this review, but I believe people should know what this hotel is all about. So, starting the day of check-in, we arrived at the hotel to find that we had no rooms and the place was sold out except for one room. The guy at the front desk, evening shift worker, was phenomenal, he gave us the one room they had which we were able to get our family of 7 into. We got into our room that night, which was a beautiful room except for the air conditioning drain above your head in the shower that drops freezing cold water on your head while you shower and the ants that were all over the counters. The room is equipped with a loft area which helped us with the large family. I have to say that staff there is AMAZING they do go above and beyond in a hard situation, I truly believe it’s more of an owner issue not taking care of things. There a lot of negatives that we encountered, from rooms that were trashed when other wedding party people went to check in to wrong rooms to no rooms to elevators breaking down, and we were on the fourth floor. All of this said it was even heightened by the fact I was having my wedding which we went to the hotel in January to plan so this wouldn’t happen. To come full circle I rate this place a 1 from a scale of 1-10, because of the ants, drain in shower over your head, and the lovely bit of not having rooms for the bride and groom but they did for the entire wedding party🤬. less

A very nice hotel to use during your travel by yourself or with family.Service was great and you get a free full breakfast not a continental breakfast. There is also a shopping mall nearby. The street leading to the hotel is a little tricky, it's a turn off that you might pass by. less

Our stay was a disaster and a lot of work on top of keeping long hours. The sofa bed mattress was covered in plastic, the sheets were damp, and the bed itself was broken . I called for fresh bedding and slept on the folded sofa. (The 2 queen beds were being used by other family members.) Our room was across from a housekeeping room and I had to get up at 11:30PM at night to ask the maintenance guy to be quiet because my baby and I couldn’t sleep from all the banging around. Why would they schedule loud work while guests are sleeping? The floors of the upstairs lobby were wet and incredibly slippery. Sure, there were wet floor signs, but it was concerning to navigate and difficult to walk on. Why not just lay down rugs to keep your guests safe? We skipped breakfast on Saturday because there wasn’t enough staff & the lines were long. Why not plan ahead and make sure you have the appropriate help? The day we left, my daughter stepped out of our room and house keeping emptied a bucket of what we hope was water over the balcony and drenched her. Why would they dump more water over an already wet walkway, let alone where guests are walking?!? The front desk needs some serious training in customer service. I was told on Day 1 of a 4 night stay I would get a 20% discount for my room but in the end I had to argue for it. Day 2, I was told I would hear back from them in 10 minutes and never did. Day3, I was supposedly called by an assistant manager. Why didn’t he leave a message? (I was in a meeting!) I had to ask the front desk the next day if someone tried to call. They said yes he wanted to ask permission to enter the room to fix the sofa bed because we had the “do not disturb” sign on the door. They entered anyways. Of course I had that on the door. After my experience with housekeeping why would I want them in my room? Of course I would say yes to fixing the bed. It wasn’t until upon check out that it was confirmed to me the bed had been fixed. And I have yet to actually speak to management. While checking out & relaying the water dumping experience which had just happened, I went back to the room to get my purse and came back to the desk to pay and the front desk guy looked at me dead pan and asked me, how can I help you? I was just talking to you 5 minutes ago and I am here to pay for my room. No joke. At least the girl had a longer memory and paid attention. The lack of professionalism is beyond words. In my opinion, all of these details could have been avoided with proper staff training, communication and protocol. The lack of management is unfortunate because the location of the hotel, lay out of the room and the price could make this a repeat return for us and a recommendation to colleagues. But I will in no way be doing either. less