Best Western Plus Irvine Spectrum Hotel

23192 Lake Center Drive, Lake Forest, California, 92630-2837, United States
based on 529 reviews Trip Advisor Logo
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Best Western Plus Irvine Spectrum Hotel

Service, amenities and locations make this the perfect hotel choice in Irvine. Hotel guests will be centrally located to many of Orange Countys most popular attractions including Disneyland, Knotts Berry Farm, Newport Beach, Laguna Beach and Orange C show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
23192 Lake Center Drive, Lake Forest, California, 92630-2837, United States

Reviews of Best Western Plus Irvine Spectrum Hotel

Traveller Overview:
4.0 Rating: 529 reviews
Excellent 44%
Very Good 27%
Average 15%
Poor 4%
Terrible 7%
Rating

hanisch2021, wrote review 19/07/2021

Would Not Stay Again, EVER

Sports groups and typical teenage noise :o) everywhere; unable to access pool or hot tub. Promised a room we never got. "Plus" breakfast of heat-in-room microwave gray sausage, egg and cheese muffin... more

Owner Response
Rosie Mohr, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this review
Thank you for taking the time to tell us about your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again once we reinstate our full hot breakfast, so that we can have another chance to provide you with a superior experience.
Rating

kellyrc3rn, wrote review 14/07/2021

Excellent stay for family.

This hotel is excellent if traveling with a family, the room was large enough to accommodate 3 adults and adult sized teen an a 7 year old. The pull out bed is not the greatest but doable for a child.... more

Rating

Alfred S, wrote review 13/06/2021

Enjoyable stay

This is by no means a 5 start property since it is a Best Western Plus but I am giving it a 5 star review. After reading all the reviews I was hesitant to stay here worried about the place being dirty... more

Rating

Leannarhwebb, wrote review 04/06/2021

NOT CLEAN OR COMFORTABLE, spacious, good location

Upon arrival the sheets, blankets, and curtains had stains on them. The tub had mold and hair. The bed and sofa were uncomfortable, the sink was clogged, the air didn't work. It was a very spacious u... more

Owner Response
Rosie Mohr, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this review
I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. We will look into the items pointed out and address them with the corresponding departments. We sincerely apologize for missing the mark during your stay.
Rating

ReedandCandice, wrote review 02/06/2021

Dirty facility and rude staff

Upon check in front staff was rude and somewhat condescending. This did not get better, as in our bathroom there was blood smattered on the wall, and with no other available rooms we were “stuck” ther... more

Owner Response
Rosie Mohr, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this review
We thank your review and for bringing up your concerns to us. I sincerely apologize for our shortcomings during your stay. I will be looking into all of the items mentioned specially the "condescending" comment you have mentioned. This not a commect I wanted to hear from my staff. Thank you again for bringing up your concerns to my attention.