Unsafe and Unprofessional
We have stayed in several hotels during the pandemic in California, Nevada, and Arizona. This was the ONLY hotel whose staff did not wear a mask during the check in process, despite the mask mandate ... more
We have stayed in several hotels during the pandemic in California, Nevada, and Arizona. This was the ONLY hotel whose staff did not wear a mask during the check in process, despite the mask mandate in California. It caused us to wonder what other basic safety mandates the hotel might be ignoring. In addition, the facilities were unclean and aging, and the breakfast consisted only of cold cereal and yogurt, with no beverage or hot meal options at all. We will not stay at this hotel again. less
Rosie Mohr, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for you in the future
I would also like to inform you that I will be holding a meet with my staff from the front desk about Covid guidelines
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.