29/10/2017 Janell Yvonne F, Uganda
I was able to rest with the help of my pain meds. If not for them I don't think I could have rested with out it. Also if there was going to be work done to the hotel or around it I would have gone to ... more
I was able to rest with the help of my pain meds. If not for them I don't think I could have rested with out it. Also if there was going to be work done to the hotel or around it I would have gone to another location, less
HotelGenManager, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations and for the noise from the construction taking place next door. Unfortunately, we have no control over what the surrounding properties do or what time they choose to do it. We have asked on numerous occasions for the contractor not to start prior to 9am and to complete their day by 5pm. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.