It was fine, skip the breakfast
14/01/2018 Iremembertheopera, Seattle, wa
The room was nice, and clean. So, we were 85% there as far as I'm concerned. Outside the room, there was no charm or ambiance, which sometimes you don't need but is always welcome. It is a motel an... more
The room was nice, and clean. So, we were 85% there as far as I'm concerned. Outside the room, there was no charm or ambiance, which sometimes you don't need but is always welcome. It is a motel and it just can't lose that motel feel once you are outside, but it is in suburban California, so it felt safe and warm. The lobby and the breakfast room lacked personality And accept the wonderful guy who greeted us when we first arrived, the staff never spoke to us or greeted us unless we approached them with our quick question. It was like a timeshare in that I felt like we were on our own, but no one was in our hair either. The breakfast was not worth the price of "free" and I've a low standard for "free". Otherwise there was nothing wrong with the hotel. We only wanted a place to sleep as we spent all of our waking time with our family who lived near the hotel so it was fine. And the room had two beds plus a pull out couch which is nice when we are traveling with our two teenage kids who prefer not to share a bed. Convenient to SNA airport-I think it was a 15 minute drive. Surrounded by a couple empty lots, which did not help the ambiance, but close to a freeway entrance. Located in a the Orange County suburbs, so a short drive to most any shop, mall, Costco, etc. No inspiring place to walk to or cute coffee shop nearby that I could see. less
HotelGenManager, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this review
I want to thank you for taking the time to write a review of your stay. I apologize that your stay was less than enjoyable. We strive to provide our guests with a comfortable, friendly experience. So, I am disappointed to hear that my staff was not attentive during your stay and that you disliked the breakfast options. Unfortunately, the surrounding lots are privately owned and we have no control as to how they are kept. As for my staff, we will take your comments and address them with the staff so to provide a better experience for future guests. We hope you will give us the opportunity to provide you with a better stay the next time you are in the area.