Manager from Hell!
17/11/2017 gregdV8618GM, Whitehall, United States
We made reservation through UW-Health Guest Services and were promised shuttle service to and from Transformations for my wife's surgery the next morning.. Upon arrival, we attempted to make our rese... more
We made reservation through UW-Health Guest Services and were promised shuttle service to and from Transformations for my wife's surgery the next morning.. Upon arrival, we attempted to make our reservation for the shuttle and were told by the manager that the shuttle won't take us to Transformations. The other person at the front desk argued with her that the shuttle has gone to Transformations before but she insisted that they won't. We both fought with her until she finally agreed to see about it. It was like a nightmare. The next day, after my wife was out of surgery, I had to call to let the shuttle driver know when to pick us up and again the same manager argued with me, over the phone this time, while my wife waited in recovery. She said the shuttle was busy and would not be available so we had to take a cab. I told her I was not going to try to take my wife, fresh out of surgery, back to the hotel in CAB. After a few more minutes of battling her, she agreed to send for a van and the hotel would pay the bill. Finally some sanity. The whole experience was very stressful in an already stressful experience. If I had 3 thumbs, I would give it 3 thumbs down. Bad experience. less
Joe B, General Manager at Best Western PLUS InnTowner, responded to this review
Greg, we sincerely apologize for the shuttle service issues you encountered while staying with us. By telling us these type of issues you are helping us deliver a superior experience for you and other guests in the future. We take pride in getting better each and every day. You can be assured that you are staying with people who care and we will review and correct. If I can be of assistance in the future, please don't hesitate to contact me at directly 608-233-1841. Safe travels, Joe Baldowin, General Manager