Best Western Plus InnTowner Madison

2424 University Avenue, Madison, Wisconsin, 53726-3811, United States
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Best Western Plus InnTowner Madison

The Best Western Plus InnTowner Madison is comprised of 176 guest rooms with pillow top mattresses, 42-inch flat screen televisions, stone walk-in showers, refrigerators, and microwaves. Located in the heart of Madison, you are sure to feel right at show more

Pets not accepted
Check-in & Check out15:00:00 | 12:00:00
2424 University Avenue, Madison, Wisconsin, 53726-3811, United States

Reviews of Best Western Plus InnTowner Madison

Traveller Overview:
4.5 Rating: 1166 reviews
Excellent 59%
Very Good 25%
Average 8%
Poor 3%
Terrible 3%
Rating

Pamela S, wrote review 12/09/2020

Get the room services.

Friendliest Restaurant employee’s EVER, And the food was delish! Very clean and the check in was quick on line. We had a hospital appointment for my husband,who usually drives, and I had no problem ge... more

Owner Response
Rebecca Warren, Sales at Best Western Plus InnTowner Madison, responded to this review
Dear Pamela, The culinary and management teams are thankful for the fantastic review! We hope you, your family, and friends are doing well during this time. Thank you for choosing to stay with us for your husband's appointment. Looking forward to seeing you on your next visit to Madison!
Rating

jihnen, wrote review 09/09/2020

3 nights on call

I take call at the Childrens hospital, and live outside of the response area. When I take call, I stay at the InnTowner and it's always clean and friendly and town is easily accessible. Parkign is gre... more

Owner Response
Joe Baldowin, General Manager at Best Western Plus InnTowner Madison, responded to this review
Thank you for service too! Owned by UW Hospitals and Clinics, our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative and ensuring our guests have a safe and comfortable stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 608-233-8778. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Stay Safe, Joe Baldowin General Manager
Rating

mariagh1234, wrote review 26/08/2020

we sure love our shuttle driver marcus you need him everyday he is so polite ,helpful, and does everything for you

I want to write a review about marcus the shuttle driver I think you need him on everyday . Marcus has been so polite and always scrubbing the van after each use so each customer has a clean sanitized... more

Owner Response
Rebecca Warren, Sales at Best Western Plus InnTowner Madison, responded to this review
Thank you for the wonderful review about Marcus! He is certainly an asset to our team--his energy and kindness are appreciated by all. We appreciate the feedback about your stay as well. We're here for you!
Rating

Bruce & Holly B, wrote review 19/07/2020

Awesome Night

The room was super clean along with the lobby and hallways. The shower was soothing with their rain water shower head. The beds were awesome, very cozy. The people that worked there always had a sm... more

Owner Response
Rebecca Warren, General Manager at Best Western Plus InnTowner Madison, responded to this review
Dear Bruce & Holly, Thank you for your wonderful review! We are thrilled that you enjoyed our new stone, walk-in showers along with the Highland Corner Grill. Our team appreciates you taking the time to provide feedback, which will be shared with future guests and team members alike. Wishing you all a great summer and hope to see you again soon!
Rating

Carol P, wrote review 07/07/2020

I had a kidney transplant at UW and had to stay at the hotel for two weeks

2 weeks is a long time for a hotel stay, but it was so convenient. Unfortunately because of covid they were only serving dinner room service. The food was very good. The shuttle was great to get me ba... more

Owner Response
Joe Baldowin, General Manager at Best Western Plus InnTowner Madison, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We are continually working on our value, especially during these troubling times. You would certainly enjoy our new breakfast selections! Hot and cold selections made fresh daily! Safe travels, Joe