09/12/2018 cankid, Hong Kong, China
Housekeeping needs to improve. Room setup is very good, but restocking/cleaning of the room was not positive. Breakfast food was very good, space was inadequate,serving personnel needs training (Wed... more
Housekeeping needs to improve. Room setup is very good, but restocking/cleaning of the room was not positive. Breakfast food was very good, space was inadequate,serving personnel needs training (Wednesday December 5 they were down right nasty). less
BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Thank you for taking the time to share your thoughts with us and please accept my apologies that we did not meet your expectations on this stay. Your comments regarding housekeeping are not the norm, and certainly warrant follow up with the individual team member. Please feel free to contact me directly with the dates of your stay and room number so I can better address this issue with the staff involved.
As well, I am disappointed to read a reference to our breakfast staff as being “nasty” This is not the usual comment we receive for our amazing and dedicated team, who work very hard to keep the many food choices replenished for our guests to enjoy each morning. I have already shared your comments with the individual staff member who was working on December 5th. She is apologetic that her interaction(s) were construed in this way and has committed to doing better for all of our guests.
Again thank you for taking the time to share your comments. I truly hope that you enjoyed your visit to Victoria.