Old Hotel With No Air Conditioning
09/07/2018 ralverde, Portland, Oregon
This hotel is old and it is showing. It's time to completely gut the place and redo everything if they want to continue charging these prices, even based on the location. The view rooms have decent ... more
This hotel is old and it is showing. It's time to completely gut the place and redo everything if they want to continue charging these prices, even based on the location. The view rooms have decent views (we had the very best one in the property), but not great as the trees are growing up behind the hotel, so paying extra for that isn't necessarily worth it.
The biggest problem is that they didn't mention (or at least I didn't see it, so they didn't make it clear) that there isn't air conditioning in the rooms. It is expected to have air conditioning at hotels now, and when it isn't available it should be clearly pointed out when booking. Even though Victoria is a cooler climate, it still gets warm and any larger building gets warm even when it is cold out. We had to leave the doors open, which caused allergy problems, but more importantly we had to listen to all the noises from the street - and Victoria isn't a quiet city. I usually enjoy listening to the noises outside, but the drunk people walking around pushed it over the edge to being unable to sleep. Well, that, and the uncomfortable bed.
Internet is nearly useless, the breakfast is bad, but the shower is fairly decent (aside from the touchiness of the temperature). Overall, it would be better to stay another block or two away than pay these prices for this sad hotel. less
BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Thank you for taking the time to share your feedback following your recent stay. I was very sorry to read that you did not enjoy your 3 nights with us in Victoria. This is very unfortunate, as the vast majority of our guests leave very satisfied and happy with their experience at our property. Our Hotel regularly receives the highest accolades. Just today we were honoured by the highest award from Hotels.com, namely the “2018 - Loved By Guests” Award.
It is also very unfortunate that you did not like the décor of our hotel. In March of 2017, we completed a multi-million dollar full renovation of all areas including rooms, amenities, common area and exterior. We received the Best Western Design Excellence Award and our guests are very complimentary of our décor.
We are unaware of any issues with the internet at the hotel and regret you did not advise us you were having trouble during your stay; we would have gladly assisted. As for air conditioning, just like with many other fine hotels at the Inner Harbour in Victoria, we don’t have AC as the daytime temperatures rarely exceed 70F (21C), and at night in the Summer, temperatures will typically fall into the 50’s(F). We have large private balconies and our rooms benefit from the naturally cooling ocean breeze, making for comfortable in-room temperatures. We are located in a very well regarded part of the City, and wish you had called us to deal with any “drunk people” you may have heard outside the hotel. We take such matters very seriously and our team puts in every effort to ensure an excellent stay for all our guests. We truly regret we did not meet your expectations.