Ok, but not great.
12/06/2019 retired54, vancouver
Check in was great, and staff gave us good directions to our dinner location which we had to get marching to quickly given our reservation. Our room was ok. Weird that there was only a window in the... more
Check in was great, and staff gave us good directions to our dinner location which we had to get marching to quickly given our reservation. Our room was ok. Weird that there was only a window in the bathroom and no fan. Thinking in the winter this could be a little chilly. Then, there is no A/C in the room, but they do supply a fan. Again, once the heat of the summer kicks in, I don't know that it would be overly comfy in the room. Although all we wanted was a room with a king bed, somehow we ended up with a room with a kitchen. However, using the kitchen would have been a challenge given the cupboards were mostly locked. All we had access to was some glasses and some cutlery. No plates should we have brought food in with us. I trust our rather pricey room would have cost more if we requested someone to come and unlock the cupboards. Then there was a small refrigerator, which I put our ice packs in to refreeze, but in the morning, they were not frozen, but more melted. Yeah! The bed was comfortable, and the tv was good. Keep in mind you will pay $12/night for parking. Then at check out, we had a Best Western Rewards Master Card to the value of $50. It did not give us the full value. It was $3.75 short and given we had given it in to the lady at check in it raised a lot of questions in our mind. We did finally get the $3.75 back from the card. Not sure if we would go back, or check out other hotels in the area on another trip. less
BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Thank you for sharing your comments about your recent stay with us. I am very sorry that our hotel did not meet all your expectations. It is pleasing to hear, though, that you were impressed with your check in experience, the comfort of the bed and that the TV was good.
There is indeed one section of our building where the guest room bathrooms do have a window, which provides wonderful natural light. As you mention, these specific bathrooms do not have a fan, however rest assured there is a heater to provide additional warmth in the winter time. Further to your comment regarding air conditioning, our hotel is similar to many others in the city that do not have A/C. Victoria is very fortunate to enjoy a temperate year round climate, and with our hotel’s close proximity to the ocean, and each guest room enjoying a private balcony with large sliding balcony doors, it is our experience that Mother Nature’s ocean breezes generally cool things down quite comfortably.
Please accept my apologies the freezer compartment of the fridge did not work properly to freeze your ice packs; I know this has already been addressed by our maintenance team. We do welcome our guests to enjoy the convenience of the kitchenette provided in their room, which includes a microwave, fridge, teapot, mugs, wineglasses and cutlery. Inside the secure cupboards are many more provisions for cooking and baking – that is the only part of the kitchen we do apply a nominal fee, and this is because our staff then take the time to perform a complete cleaning and restocking of all items at check-out. The information regarding this fee is included in our email confirmations, and as well this is where we also advise of the daily fee to access our underground and gated parkade. I apologise if this information was not communicated to you more clearly.
We take pride in the excellent reputation our hotel enjoys and in the high integrity of our staff, and I do take exception to your intimation that a member of our team shorted the $50 redemption of your pre-paid Mastercard (a reward from Best Western). I know the staff did their absolute best to assist you in this situation, even contacting Best Western on your behalf, who then informed us it was actually an issue with Mastercard directly. This information was communicated to you shortly after your departure, and you even acknowledged in a previous survey that this was not the hotel’s fault, so I do not feel your allegation is warranted. I am happy to hear this issue was resolved once Mastercard was contacted, and that you are now able to make use of the remaining $3.75.
Thank you again for sharing your review. We truly regret your stay did not meet your expectations and appreciate the opportunity to learn from your feedback.