Wonderful Place to Stay
25/03/2017 Peli33, Stamford, Connecticut
My wife and I returned last week after spending 3 nights in March. The overall experience was wonderful - we rarely spend time at a hotel when we travel but the view and many available tables outside ... more
My wife and I returned last week after spending 3 nights in March. The overall experience was wonderful - we rarely spend time at a hotel when we travel but the view and many available tables outside the room were a welcome addition. Check in was easy and Steve (concierge) provided outstanding service on two separate occasions. We even had great service and recommendations from Joanie at the Concierge desk a few weeks before we arrived. Breakfast is not fancy but good with a lot of variety and all of the staff there were friendly and go out of their way to help, such as explaining how to use the automated pancake maker.
The only issues that we experienced was that one of the main bulbs in the bathroom was not working and the room only had one luggage rack with no other place to put our second large suitcase. Our smaller bags went in the closet. Within minutes of calling the front desk, a maintenance worker came and replaced the bulb and also came back a few minutes later with an extra luggage rack. He also lit the fire pit outside the room for us earlier than usual so we could enjoy the patio. He was great and a few days later when we saw him, he also proved information about the names of the red rocks that we could see from our balcony. The shower pressure was one of the best that we have experienced, far better than what we had at a luxury hotel in Phoenix.
My one suggestion to an otherwise great place is to provide more electrical plugs, especially next to the bed.
With a great location and high service levels, we would definitely return here. less
, Director of Sales at BEST WESTERN PLUS Inn of Sedona, responded to this review
Thank you for the wonderfully detailed review! We love when our guests leave satisfied enough to return. Your loyalty means the most to us. We are proud to have provided excellent service for you leading up to and during your stay. We will definitely look into a solution to your suggestion of more electrical plugs. We appreciate your business and hope to see you again!