Horrible front desk service make sure you don’t call them they got frustrated and harsh you for that!
30/09/2019 iramirez2207, Palm Springs, California
Horrible front desk service. Betsy seems the owner of the hotel she harassed me and my family for try to get a room in the elevator building so unprofessional, racist, awful, and rude she was screamin... more
Horrible front desk service. Betsy seems the owner of the hotel she harassed me and my family for try to get a room in the elevator building so unprofessional, racist, awful, and rude she was screaming to us saying we made calls to her and never call my family got there at 4 in the morning got sleep and at 6 she called them wake up the kids saying all rude your is gonna be ready at 3 and hung up the phone. I requested a quote for my business trip but of-curse I won’t go back to this place. less
Jerre L, Reputation Management at Best Western Plus Inn of Hayward, responded to this review
Thank you for being our guest. It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. Thank you again for your feedback as this helps us to improve the experience for future guests. We hope we have a future opportunity to restore your confidence in us.