BEWARE!
This is a party/hook-up motel. People not wearing masks roaming the halls all night and all night parties, Smoking even in the elevator, Carpets so filthi they turn your feet black. Worst pillows I h... more
This is a party/hook-up motel. People not wearing masks roaming the halls all night and all night parties, Smoking even in the elevator, Carpets so filthi they turn your feet black. Worst pillows I have ever tried to sleep on, like laying your head on a bag of rags. Very very disappointing. I have used Best Western for years and never before had an experience like this. Things must be tough to sell a place like this a flag. less
Jerre Leahy, Other at Best Western Plus Inn of Hayward, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel’s services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests’ stay. We appreciate you providing insight on what we can do to better meet your needs going forward.