Best Western Plus Inn of Hayward

360 W A Street, Hayward, California, 94541-4857, United States
based on 328 reviews Trip Advisor Logo
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Best Western Plus Inn of Hayward

Choose this Hayward hotel and enjoy easy access to Pepsi, Kaiser and Oakland Airport while enjoying many onsite amenities. Groups are absolutely welcome.

Located near the freeway, you can enjoy convenient access to the areas businesses and p
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Plus Inn of Hayward

Traveller Overview:
3.5 Rating: 328 reviews
Excellent 31%
Very Good 30%
Average 20%
Poor 8%
Terrible 8%
Rating

Viking94708, wrote review 06/10/2019

For about the same cost, stay at the Hamton Inn in Hayward

I've stayed here and at the Hampton Inn/Hayward each in the past month. There is no competition, and the Hampton is a better place. First off, the quality of the guests staying is a big factor. The... more

Owner Response
Jerre L, Reputation Management at Best Western Plus Inn of Hayward, responded to this review
Thank you Viking94708 for your letting us know of your concerns. Although our ability to rectify some of the issues you bring up with regards to the facilities are limited, we understand and appreciate your feedback. Please let us know if there is a disturbance and we will handle it for you. Thank you again and we hope to earn your business in the future.
Rating

iramirez2207, wrote review 30/09/2019

Horrible front desk service make sure you don’t call them they got frustrated and harsh you for that!

Horrible front desk service. Betsy seems the owner of the hotel she harassed me and my family for try to get a room in the elevator building so unprofessional, racist, awful, and rude she was screamin... more

Owner Response
Jerre L, Reputation Management at Best Western Plus Inn of Hayward, responded to this review
Thank you for being our guest. It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. Thank you again for your feedback as this helps us to improve the experience for future guests. We hope we have a future opportunity to restore your confidence in us.
Rating

laxwhitegloveser2019, wrote review 27/09/2019

Bestwestern Hayward

Everything was great. Location, amenities and the employees are helpful snd professionals. They have to do something with the breakfast. Add more selections of meal, fruits and drinks. I paid with bre... more

Owner Response
Jerre L, Reputation Management at Best Western Plus Inn of Hayward, responded to this review
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.
Rating

577SusanH, wrote review 11/09/2019

Clean & comfy Bed

Just an average room with a comfortable bed. Nothing fancy and good for an overnight while traveling. The front desk was empty when we arrived and all that was there was a sign saying “be right back”.... more

Owner Response
Jerre L, Reputation Management at Best Western Plus Inn of Hayward, responded to this review
Thank you for taking the time to leave your feedback regarding your stay at the Best Western Plus Inn of Hayward. Please accept our apology in regards to your check-in process. We'll be working with our staff to improve. I'm happy to hear that you found your room comfortable. Thanks so much for your business and we hope to have the pleasure of serving you again in the future.
Rating

Chris G, wrote review 11/09/2019

Musty

No cold water. I couldn't even take a bath. The water was scolding hot and they couldn't fix it and no more rooms. Couches are dirty and sticky. Rooms smell musty. Like a cheap motel. Best Western nee... more

Owner Response
Jerre L, Reputation Management at Best Western Plus Inn of Hayward, responded to this review
Thank you Chris for your letting us know of your concerns. Although our ability to rectify some of the issues you bring up with regards to the facilities are limited, we understand and appreciate your feedback. Having said that, there are items you bring up that we can work on and to do a better job. We will certainly bring this up to our upper management and ownership. Thank you again and we hope to earn your business in the future.