A decent BW property but . . .
02/06/2018 DoilyBoidCatering, Pomona, California
A recent three-night stay here on business was made difficult by the extremely poor wireless Internet connectivity. I was in Room 105 but have no idea where the access point was located. The connect... more
A recent three-night stay here on business was made difficult by the extremely poor wireless Internet connectivity. I was in Room 105 but have no idea where the access point was located. The connection was minimal at best, and generally was not stable enough to send emails with even small attachments. Repeatedly, the connection dropped, interfering with my ability to conduct business-related activities. Instead, I was forced to use my cellular data/mobile hot spot for most of my connectivity, which is not what I expect when a property states that HIGH SPEED INTERNET is available (free or not) as an amenity.
Additionally, lighting in the room was exceptionally dim, and I was not inclined to open the windowshade because my room was adjacent to the sidewalk on A Street. Although noisy during the daytime, street traffic diminished at night.
I also noticed, as I stepped into the shower each morning, that there was significant dirt in the carpet that rinsed off my feet. less
BWHayward, Front Office Manager at Best Western Plus Inn of Hayward, responded to this review
Dear DoilyBoidCatering,
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Kimberly Arvin
Front Office Manager