09/08/2018 kediler2018, Arlington, Virginia
From check-in onwards, the staff were very friendly in a direct way that I'm not used to any more in the Washington DC area :) (where most everyone is glued to their device most of the time and afraid... more
From check-in onwards, the staff were very friendly in a direct way that I'm not used to any more in the Washington DC area :) (where most everyone is glued to their device most of the time and afraid of making eye-contact with another human being)
The room was fine, the mini-fridge is a great idea for a snack & a drink, there were lots of towels in the bathroom. The next morning on my way to breakfast, two employees were walking & talking together in the hall. I've gotten used to people in DC just pretending no one else is there, or they look pained & worried.These two looked me in the eye & greeted me. I was almost shocked. The staff in the breakfast room-- two "little old ladies"-- also were very friendly and direct in their greeting. It reminded me Lexington is a bit of old-fashioned "southern culture" and bravo to them! The only "negatives" were in the breakfast room, they use only styrofoam "plates" and plastic cutlery, all wrapped up in plastic. That's an environmental disaster! Not responsible, and not necessary, and where's that all going to go, except landfill?
Lastly, if you want a nice cup of coffee, try the Lexington Coffee Shop on Washington Street downtown. less
bwphr, Front Office Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you for letting us know about your recent stay with us. We strive to offer the best experience to each and every guest from start to finish. We have a high standard for both customer service and cleanliness, and we pride ourselves on being consistently the BEST hotel in the area. As our guests can see from our hundreds of excellent reviews we take our customer feedback seriously. There is always room for improvement and we will work hard to do just that and meet our goal of 100% by reviewing and resolving issues that you have brought to our attention.
Deborah Bowyer, F.O.M.