Awful hotel, avoid if possible
10/10/2018 asfinnegan16, Scarisbrick, United Kingdom
We stayed at this hotel for two nights. On arrival the room smelled musty. The safe was not working which I reported to the front desk, they said it would be looked at and fixed shortly.......I’m stil... more
We stayed at this hotel for two nights. On arrival the room smelled musty. The safe was not working which I reported to the front desk, they said it would be looked at and fixed shortly.......I’m still waiting! The reception staff were brusque and unfriendly both at checking in, whilst we stayed and on departure, not what you would want in a customer facing hotel. The coffee in the room, the beverage room and breakfast was some of the worst I’ve tasted in all my visits to the USA. As such I would not recommend this hotel and will not stay if I’m in the Lexington area. less
bwphr, General Manager at Best Western Plus Inn at Hunt Ridge, responded to this review
Thank you for taking the time to let us know about your stay with us. I am sorry you did not enjoy your time with us. We strive hard to make each and every stay a wonderful experience. Looking back at our logs it doesn't appear that you reported the safe problem. I had the staff double check to ensure that it was working correctly. Sometimes new technology can be difficult to use. We have many international travelers and have never had a complaint on the quality of our beverages. We buy name brand such as Nestle products and high quality S&D coffee products. We offer the best of amenities to our guests. We strive to offer the best customer service possible and I sorry that you feel that did not happen with your stay. We will work to improve where we can. We always aim to be the best and will use your feedback to that end. We hope you come see us again soon.