26/04/2017 David S, Independence, Iowa
Breakfast ran 6 am to 9:30 With checkout time of 12noon. Times do not match for weekend stay. Food was bland without much flavor. I guess most hotels have continental breakfast for a reason. Hotel... more
Breakfast ran 6 am to 9:30 With checkout time of 12noon. Times do not match for weekend stay. Food was bland without much flavor. I guess most hotels have continental breakfast for a reason. Hotel seemed old without many updates. less
Lindsay B, General Manager at Best Western Plus Independence Inn & Suites, responded to this review
I apologize that you found your stay to be less than satisfactory; we are disappointed to hear that you are unhappy about one of the many things that so many of our guests find to be one of their favorite things about our hotel, our large fresh breakfast. Our Best Western team knows the importance of a great breakfast and we go to great lengths to provide an assortment of fresh items, something sweet, something hearty, and something healthy to please every guest! With that being said, we appreciate your comments as we are constantly brainstorming for new ways to improve our breakfast as well as all other areas of the hotel. We hope that you have an opportunity to stay with us again as we are excited to let you know that starting this fall, we will be doing renovations to the entire hotel including fresh paint, flooring, new bedding packages, furniture and much more!