Wifi did not work - poor reception service
08/01/2017 Hannahjane1001, London, England, United Kingdom
Greeted by an unfriendly lady at reception, who seemed bored and frustrated. Wifi did not work - I spent about 2 hours trying to connect but with no luck I gave up which is not helpful for travellers ... more
Greeted by an unfriendly lady at reception, who seemed bored and frustrated. Wifi did not work - I spent about 2 hours trying to connect but with no luck I gave up which is not helpful for travellers like ourselves. The bed sheets seemed damp, the room needed a spring clean. The plus was the location and the spa baths - although you are not allowed to put the jets on? Sad as I have used Best Westerns all over the world. less
BWHWBoutiqueHotel, Duty Manager at BEST WESTERN PLUS HW Boutique Hotel, responded to this review
Thank you for your comments regarding your recent stay at Best Western Plus HW Boutique Hotel Port Macquarie. I was disappointed to read that your stay did not meet with your expectations.
I understand the disappointment considering the Wi-Fi- We are doing everything in our power to have this back up and working to its Hi-Speed as quickly as possible.
I would like to mention I was surprised to read your comments with reception staff- Our friendly reception ladies genuinely love what they do and are constantly praised for their professionalism and bubbly nature.
Our rooms are maintained to a high professional cleaning standard and have not come across previous mentions of damp sheets.
If you had booked a Spa Suite, you most defiantly can turn the jets on and utilise the Spa! Our Deluxe standard rooms are for bath use only.
Thankyou and enjoy the rest of your holidays.
Kind regards, Sandy H- Duty Manager- Best Western HW Boutique