Nice staff. Hotel shows its age though.
07/01/2018 anthonypV7248YH, Lithia, FL, United States
I had a very good stay at the hotel the first stay. A very nice girl names Katie was so accommodating to me. She waived my pet fee when I came in as a first time BW customer. She was friendly courteou... more
I had a very good stay at the hotel the first stay. A very nice girl names Katie was so accommodating to me. She waived my pet fee when I came in as a first time BW customer. She was friendly courteous and helped me out when I needed other items that I did not bring. She is an awesome employee. The next morning, I was also greeted by another great employee named Theresa. She personally poured me coffee that was freshly made and genuinely cared for my comfort during my stay. Regarding the physical hotel itself, it was OK. It definitely needs to be better kept. The sinks were a bit clogged and took a while for water to drain after washing your hands. The walls were a little dingy with paint coming off in the bathroom area and the carpets seemed to be showing some age as well. For the price, I thought the appearance would be a bit nicer. But, if you are looking for an affordable hotel that has nice staff, I would recommend this hotel. If you tell them about any discomfort, they will try to accommodate you as best as they can. less
SilverMiddleton, Guest Relations Manager at Best Western Plus Huntersville Inn & Suites Near Lake Norman, responded to this review
anthonypV7248YH Thank you for the kind review of the hotel. Our employees are very hard working and take pride in their jobs and I'm glad it shows. Our guest and staff are truly the success of this hotel. I will pass on your kind words. It was a pleasure to serve you and we hope to see you again on your next visit to Lake Norman.