Very disappointing - fell short in many ways
I recognize that travel during the COVID pandemic is not the best time to be rating hotels, but even taking that into account, this property really needs to step up their game. A Best Western Plus sh... more
I recognize that travel during the COVID pandemic is not the best time to be rating hotels, but even taking that into account, this property really needs to step up their game. A Best Western Plus should be a cut above the usual property in that hotel group, but I am hard pressed to think of anything that qualifies this one for that honor. Unlike the major chains, Best Westerns are all different from each other, but they should all meet the same standards.
First, the items that have nothing to do with the pandemic: We had a room with a king bed, but it was a very small room that offered only the minimum in furnishings. But other shortcomings in some ways were even more of a problem. For example the internet connection was patchy. My iPad kept getting dropped from the network so that I had to keep logging in. My cell phone was never able to connect. And finally, the room comes equipped with the most basic coffee maker I have ever seen, and it was broken.
Then there are the items that reflect an inability to adjust to a different model during the pandemic. For example, with so many restaurants serving only take-out, and many people not wanting to sit in a restaurant anyway, the room furnishings should be changed out to make it possible for two people to sit down together for a take-out meal. That was impossible with the furnishings we had in our room. Then there is the breakfast issue. Best Western has long served a continental breakfast to its guests. They are never the best meals, but they meet basic needs. Reflecting safety measures due to the pandemic, the hotel now gives each guest a take-out bag of miscellaneous items. In our case it was a banana, a bottle of water, a yogurt cup, a sugary cereal bar, a cup of canned peaches in a sugary syrup, and an inedible over-sugared pre-packaged sweet roll. Even in the conditions of COVID, they could better. What about single-serving packages of cereal and a half pint carton of milk, or individual oatmeal packets that can be microwaved with water (the room has a microwave)? Those are readily available wherever hotels are buying their food. A wider selection of fresh fruits? Hard-boiled eggs? Croissants from Costco? Pre-packaged servings of cheese? We were at this hotel for 3 nights and by the second morning we were already searching for alternatives to the breakfast they were offering.
And finally, again reflecting changes due to the pandemic, with so many people doing take-out, the amount of garbage each room was generating was epic, and reflected in the over-flowing outdoor trash bins around the hotel buildings. The hotel needs to be emptying them much more often. One evening we had to go to 4 bins before we could find one that had room for our bag of dinner garbage. And related to that, since there is no daily housekeeping, each room should be supplied with more than one bag per bin per day without having to ask for more bags.
We are likely to be visiting Eureka again in the not-too-distant future, but we would not stay at this hotel next time, nor recommend it to others. less
, Owner at Best Western Plus Humboldt Bay Inn, responded to this review
Thank you for your feedback regarding your three day stay with us. Several of your issues that were brought up are COVID-19 related as you noted. We are definitely trying to follow all the guidelines set in place by the CDC, OSHA, our County, and the entire hotel industry. We would love to fully open our breakfast room and offer everything as before, but as stated the entire industry has been forced to offer the items that we are now offering in our "grab-N-go" breakfast style bag. Everything has to come individually wrapped and be able to fit in the bag. Currently, we offer bottled water, fresh fruit, granola bar, yogurt, danish, and fruit bowl. Yes, you are correct about more garbage being produced, which we have increased our garbage pick up to everyday of the week and we empty all garbage receptacles daily. Believe us, we trying to do what is right and safe of all our guests and employees during this difficult time, while hoping that this pandemic ends sooner than later and hopefully a vaccine is available to those that want it so that everyone can get back to living a happier, normal life.
Regarding the mention of the furniture in your room...Our property has nine different room types to offer...your room was a business king which is furnished with an oversized desk and a recliner/ottoman with a smaller round table. We do offer other rooms with different seating arrangements that would fit your needs. Since you were here for three days, we wish some of your issues were brought to our attention while your were here at/after check-in or on the first day of your stay, as we are very confident that all your comments could have been easily addressed and corrected to your liking, including the internet issue that you experienced with your devices.
We hope that you will consider staying with us again; please contact me the next time you are in Eureka and I will ensure that your next stay with us is a positive experience.