A Very Nice Property. Excellent Pool & Spa, Friendly Staff, Clean Rooms
I stayed two nights at this hotel and had an excellent experience. This is my first time in Eureka and at this hotel. The property is very well kept. The Pool & Spa is very VERY nice and has additional seating close by. The complimentary breakfast was very good. The pastries are fresh and there are several choices of breakfast items.
The room was very clean the bed still felt pretty firm. I can tell this is an older property (not new construction) HOWEVER the room I was in, and the front desk, pool area, breakfast room, parking area (where everyone goes) all looked to be in Very Good Condition. The owners appear to be conscientious about keeping the property updated and in good shape.
Customer service /hospitality experience was very good. All staff I came into contact with, were helpful, friendly and welcoming. Also, my room was on the 1st floor and one evening the children upstairs were extremely noisy and produced a lot of heavy pounding/stomping/dropping sounds. After a long period of time I called the front desk to complain and the staff said they would immediately check it out. And they did! And it was totally quiet afterwards. I was pleasantly surprised that they staff responded and quieted down the family upstairs.
The hotel also provides a FREE SHUTTLE most evenings. The shuttle is available 5 p.m to 10 p.m. and 5 or 6 days per week. A stretch limo will take hotel guests to nearby restaurants, and pick you up afterwards (by 10 pm). This is a very nice touch and a big bonus, in my book.
There are several buildings on the property and by my memory, all buildings appear to be 2 story. I don't think there is an elevator to get to the 2nd floor but ... I didn't seek it out since my room was on the 1st floor. If this is important to you, call the property to specifically ask if they have an elevator for the 2nd floor rooms.
I highly recommend you stay at this property. less