Accused of being a prostitute
As a mom I'm mortified and just sick to my stomach wanting to cry. Best Western Plus Hudson I-94 I spoke to corporate yesterday and made a reservation for two rooms. Showed up with my five kids today... more
As a mom I'm mortified and just sick to my stomach wanting to cry. Best Western Plus Hudson I-94 I spoke to corporate yesterday and made a reservation for two rooms. Showed up with my five kids today and they tried to charge me more than what I made the reservation for. They got the manager on the phone she wouldn't even listen to me. Told the guy at the front desk to cancel my reservations if I have any and not allow us to stay and that they don't sell rates or rooms by the hour....so basically accused me of prostitution as I stood there with my five children in a hoodie and sweats just wanting to swim with my kids. Said she would turn on the security cameras and call the authorities. corporate called the front desk and told them the correct rate but nothing changed. I've never been so insulted. I put a comment on their Facebook page saying I don't know how they have such a high rating from treating people so terribly and she again accused me of trying to get an hourly rate and said that I didn't ever have a reservation. less
Lori Cook, General Manager at Best Western Plus Hudson Hotel & Suites, responded to this review
I am so sorry you were treated this way at a Best Western Plus Hotel. I've checked with my staff about the situation you have shared here. I think you may have the wrong hotel as we are located on I-76. However, I am still sorry for the way you were treated and hope you will give Best Western Hotels another chance to win your loyalty.