Beware of the "Accessible" Rooms and bring earplugs
03/03/2018 Marie P,
We stayed at the property for a tournament nearby. Its a good area and easy access. The lobby and common area is very clean. The breakfast was great and high quality food. LOVE having coffee available... more
We stayed at the property for a tournament nearby. Its a good area and easy access. The lobby and common area is very clean. The breakfast was great and high quality food. LOVE having coffee available 24/7. There were at least a half dozen dogs roaming the hotel, and no one seemed to care that they would go bananas barking at each other. The room overall was pretty clean and well maintained, but we accidentally booked an accessible room and it was HORRENDOUS. It shared a wall with the breakfast pantry and there was all kinds of noise before 6am while they got ready. The walls are paper thin, and our neighbors music overtook the sound of our own TV. There were very poorly behaved toddlers at breakfast one morning, and their screams came right through the walls. Between the dogs, kids, and breakfast prep it felt like we were sleeping on the floor of a train station. The shower was the roll in style, and the entire bathroom floor got wet when anyone used the shower like a locker room. There was no counter space at all in the bathroom and we could barely fit toothbrushes on the side of the sink. I surely paid the price for my error in booking this type of room. There were also some real nasty surprises like boogers wiped on the wall, spit up or some other bodily fluid on one of the throw pillows, and a cockroach in the bathroom. I feel like had we had a different room, away from the lobby, without such unaccommodating "accommodations" we would have been fine. less
Bwhumbletx, Hotel Manager at Best Western Plus Houston Atascocita Inn & Suites, responded to this review
Thank you for your comment. We appreciate your feedback during your stay.
We are glad to know that you liked our lobby and area clean and neat, breakfast wonderful. Coffee facility 24/7, rooms clean and well maintained. We take pride to our hotel customer satisfaction first. Also you found some issues disturbing your stay in the hotel. We will surely look out into this issues with our team member as of regarding noise in the breakfast pantry, cockroach in the bathroom, no counter space in bathroom, bad toothbrushes sink, bodily stain pillows and over music sound from neighbors wall.
I hope you will visit again soon to us to improve and enhance guest experience.