Great hotel, very helpful staff
27/09/2018 Josephine E, Harrogate, United Kingdom
We stayed here for one night en route to Munich from France. It was a little tricky to find and you have to navigate the odd one way street! There is parking but you need to book it. The hotel was ... more
We stayed here for one night en route to Munich from France. It was a little tricky to find and you have to navigate the odd one way street! There is parking but you need to book it. The hotel was very accommodating as Booking.com had cancelled my booking as the credit card I had used when booking had expired and I was only informed of this the night before, but the night manager was very helpful and honoured the booking. When I telephoned the hotel again the following morning just to double check the person I spoke to could not have been more friendly or courteous.
We received a very warm welcome on arrival and our room was extremely nice. It was very well appointed with everything you could wish for, large bed, 2 fans (much appreciated as it was very hot) tea and coffee making facilities, safe, complimentary water and a beer and many other nice touches. The room was very clean and there was a very nice modern bathroom.
We ate in the restaurant on the terrace and had an extremely nice well cooked and tasty meal. Breakfast in the morning was superb, one of the best we’ve ever had on the continent. All the produce was of a very high standard, there was a large selection of food to choose from and hot food to order. A very impressive note was that the charming manager came around at breakfast asking if you were happy with your stay, this was so nice as managerial presence is so often missing in hotels.
This is a delightful and very well run hotel. less
Martin S, Manager at Best Western Plus Hotel Zurcherhof, responded to this review
Wow, that is super! Thank you so much for such a positive rating!
First of all we want to thank you for having taken the time to write us this amazing feedback. Your opinion is extremely important to us.
We are overwhelmed to read that you really enjoyed your stay with us and made those excellent experiences. In particular, I am pleased to read your kind words about my presence and beheaviour: I do it with pleasure, as all of my team does, as our guests's satisfaction is our priority number 1.
It's a pleasure to read about your great experience with our staff and I am more than happy to share your kind words with my team.
We're looking forward to welcome you again!
Best regards from Walliser Keller Team &
Martin, General Manager